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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,469 reviews
  • Rated 3 out of 5 stars

    Otterbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice but didn’t come with a plastic protector for the screen. Specifically ordered the one that was more expensive cause it came with it. I guess I should’ve ordered from otterbox directly

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Ronnie,

      We are sorry for the misunderstanding with your Defender Pro Series case purchase. Correct, this product does not include a screen protector. If you have any OtterBox questions, please feel free to give our helpful Otters a call at 1-855-688-7269. We are happy to help!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    I love otterbox defender cases

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases are indestructible. They are great for kids/teenagers. I have never had any issues with these cases and they always protect the phones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not perfect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is sturdy and not slick so less likely to slip out of your grip. Due to nature of my work I wear it horizontally, and a couple of times when bending over the clip holding the phone in has released and the phone has fallen out to the ground.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. If it gets scratched the store replaces it. Well worth the money. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Good Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case Seems very durable Tricky to open until you figure it out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case to keep phone safe!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this case for my last phone and wouldn’t go with anything else. As many times As I have dropped or bumped my phone, it has never gotten broke.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good and bad Case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the pop socket being built it is good and bad. First off it’s nice having the sturdiness of both the case and pop socket together instead of just being stuck on. The ability to be able to change them out is also great. It collapses into the case and pretty much lays flat. This is also what makes not so good. Because it collapses inside, if you have medium to large hands it’s a little difficult to fully get your fingers behind the pop. Also I bought this for the iPhone 11 which is has some weight to it. Because the pop socket doesn’t pull out that far because it starts off indented. when you try to use it as a Stand to watch videos it doesn’t really stay tilted, it’ll almost always fall backwards because of the center balance and weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love otter box!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful! Holds up very well! And my pop socket sticks to it! I’ve dropped my phone tons of times and it protects us wonderfully!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installs quickly. Very pleased with the performance of this case I’ve dropped my phone countless times and no cracks or breaks yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thin unlike the old ones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case I like it I thought it would be like the old one that were huge and bulky but this one was thin and heavy duty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly functional and durable, just the item you need to protect high dollar investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Cell Phone Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used OtterBox products for a long time. I have dropped my phone several times and have never sustained any damage to my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best type of phone protection that I have found yet, thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, much improved!! Will recommend this item To all iPhone owners

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great promo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome price for a great product. Maybe the back needs to be extra rough to provide enough grip and prevent accidental drops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally awesome worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We never ever get a phone without getting an Otter case. Plus Otter has the absolute best customer service and warranty of any.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Military-strength durability and protection on your phone for folks who are all thumbs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You really can't beat Otterbox cases. I have owned other cases, but the Ottterbox are the only ones that I have found durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality case—dropped daily

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my iPhone accidentally nearly every day so this is a high quality case. At this point I wouldn’t buy anything else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case for construction workers tough enough to fall to floor and not break

    I would recommend this to a friend