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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,469 reviews
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This offers great protection. My son has dropped his phone several times on some pretty hard surfaces and his phone has been well protected in this case. I only wish it came with the built in screen protectors like our older otter boxes did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Dominates Damage Control

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box is the best insurance policy I could ever choose for my devices. Have never sustained damage to my electronics when Otter Box cases are in use, and I've had some significant drops that would have otherwise DESTROYED my gear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent quality case with a really nice grip.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like most everything about this case. It's tricky to install-I had to call Best Buy for assistance. Unclear instructions with case. My one issue is that is very difficult to insert into the belt clip. It fights you all the way will only go in facing outward. I feel it is more protected if facing inward. All in all, I would recommend it as it is a very well-made case and it is very easy to hang onto and unlikely to be dropped.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outterbox case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable. Can be dropped from normal distance with no issues or damage to my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does exactly what you expect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my elderly mother in law to protect her new phone. She loves the cover because she feels her phone is physically protected and that the material contributes to a better grip for her. Over all I’m pleased she’s so comfortable with the shell.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PHONE COVER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WISH THERE WAS A BIT MORE OF AN EDGE TO HELP COVER THE EDGES OF THE GLASS SCREEN.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always been a fan of these

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been purchasing outbox cases for my iPhones for several years now. They always protected my phones. The only thing I wish hadn’t changed is that they eliminated the screen protector. But I purchased a separate one, so it still worked out fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bulky but Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky and can’t remove case since store put it on but it has protected my phone immensely from falls and water. It has a nice clip in case you have no back pockets or prefer to clip in front. Once i got used to it, I love it. Peace of mind. Have not broken the screen once during falls. Prior to this case, I had replaced my outer protector screen five times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item I purchased recently for my iPhone 11 haves been a good product since I have kids. It protects my phone and brings a belt clip where I will have the chance to put it on my waist and be more comfortable as my day goes by at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox cases are great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox cases work great for me. The case protects the phone without adding to much bulk. Have dropped my phone many times with an otterbox case and never had an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband got this case for his iPhone 11. We have used Otterbox Defender cases since we owned iPhone 4. It fits the phone tightly and Looks nice. Offers a lot of protection. Only wish it had a built in screen protector otherwise great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very happy with the product. Have been a OtterBox fan as they are reliable although they can be very pricey. Although it doesn't have the front screen protector like the old defender series does, it still protect the phone well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box Defender Series has provided superior protection in the past on previous phones. Therefore, this brand was purchased again for a new phone. The belt clip is secure and keeps the phone safe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection for iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone perfectly and securely. No issues with the case. I feel very confident it will protect the phone. Only issue I have is the way it fits in the holster. The rubber texture of the case makes it difficult to put in and out of holster. Hopefully as it wears in it will get easier. My previous Otter Box Defender case was made of smooth rubber and it went in and out the holster much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only downside of this case, is that it makes your phone bulky and heavier. A fair trade off for the extra protection it provides. Drop your phone? Not to worry. Only improvement would be if it floated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tougher Than a Teenager!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got a new phone and we wanted to make sure it was protected. Otterbox is the best, but the Defender Pro takes it one step further. No matter how many drops, his phone is still in one piece!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t go wrong with an Otterbox! It fits very snug on iPhone 11 and that gives me peace of mind for ultimate protection from accidental drops. No screen protector included but still a great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Pro Defender Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox Defend Pro case very good and durable. It makes iPhone heavy but very protective. The only thing I dislike about these cases is it doesn't come with screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly functional case/holster

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and clip holster. Can sit in the holster facing out or in, can be connected to headphones while in holster. Does exactly what it's supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rock Solid Protection and a sturdy belt clip!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went through multiple inexpensive 'leather' belt clip holsters for my iPhone. They were easy to access but the belt clips always ripped off after just a few months of use. I hesitated to spend so much for this OtterBox but it was well worth it. The case completely protected my phone from a couple of accidental drops and the belt clip easily attaches solidly to my belt and will not slip off with vigorous activity. It can be turned to either horizontal orientation for easy access or vertical orientation for comfort sitting in the car seat. After a day of practice it was pretty easy to get it to go back into the clip correctly. Not quite as quick and easy as the 'leather' holsters with their magnetic flap but boy is the belt clip solid and reliable.

    I would recommend this to a friend