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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,469 reviews
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case offers full coverage for the phone. My husband works in construction, so that is very important!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stand works great for the echo. The echo can sit without a stand but this raises it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is excellent and very durable. It is the only case I would buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this camera!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first picture was my grandson! What an awesome to treasure over and over, I don't know why I was waiting so long to up grade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish that it came fully enclosed, but this is by far the best option for cases vs LifeProof. Much more durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case ever. It also has a screen cover. My son has an Iphone 10 and this makes it nearly indestructible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are solid cases. Combine them with a screen protector and your device will be well protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box Defender Pro for iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Otterbox on my last 4 phones without any issues, will purchase again with my next phone. Very sturdy build.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy this for the wifey now it’s hard for here to break this phone with this otterbox on

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No longer has a screen cover.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender still has good side (edge) protection, but it no longer comes with the screen cover of previous models. They should lower the price, and change the name to Almost Defender.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Defender Series Pro case. After extensive design testing, our engineers determined that the best way to interact with the screen of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. That case is also compatible with Amplify and Alpha Glass if you're looking to add an extra level of protection.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was for my teenage daughter and it has been great!! Very durable and good quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy otter boxes. I have had the same phone for 3 years and it’s because of this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an extremely sturdy case however it was a bit more than I needed. I returned this and got a Symmetry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm looking for great picture taking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered purple. You sent me black. But it turns out that the black is just fine and not worth the hassle of having it replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is thick and tuff. I recommend it to everyone who tells me they keep dropping their phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rugged Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my son's phone. The case is very rugged and will last a long time and provide maximum protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dropped this multiple times and still have not damaged my phone one bit. i just hope it last a long time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too soon to tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a case. Bit bulky as far as cases go. But it supposedly is an extremely protective one and I’m clumsy. Only time will tell (after a few inevitable drops) how tough this case is.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Defender Series Pro case! That is the most rugged series in our lineup, so it will be a bit more robust than some of our other offerings. If you're looking for something a bit sleeker that still provides the best-in-class protection OtterBox is known for, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-xr-black/6361886.p?skuId=6361886

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Daughter Approved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter has dropped her phone several times and swears this case is a lifesaver!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sturdy great for someone who drops iPhone all the time

    I would recommend this to a friend
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