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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,469 reviews
  • Rated 5 out of 5 stars

    Secure case to protect my phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case that secures my iphone. Absolutely love this brand.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No longer has a screen cover.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender still has good side (edge) protection, but it no longer comes with the screen cover of previous models. They should lower the price, and change the name to Almost Defender.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Defender Series Pro case. After extensive design testing, our engineers determined that the best way to interact with the screen of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. That case is also compatible with Amplify and Alpha Glass if you're looking to add an extra level of protection.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    JUST AS ORDERED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JUST AS I ORDERED WHAT CAN I SAY IT A CELL PHONE PROTECTOR

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too soon to tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a case. Bit bulky as far as cases go. But it supposedly is an extremely protective one and I’m clumsy. Only time will tell (after a few inevitable drops) how tough this case is.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Defender Series Pro case! That is the most rugged series in our lineup, so it will be a bit more robust than some of our other offerings. If you're looking for something a bit sleeker that still provides the best-in-class protection OtterBox is known for, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-xr-black/6361886.p?skuId=6361886

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Rugged Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my son's phone. The case is very rugged and will last a long time and provide maximum protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm looking for great picture taking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered purple. You sent me black. But it turns out that the black is just fine and not worth the hassle of having it replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AAA+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    case works Like an OtterBox should, I have always used them and have never had a phone break when dropped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phonecase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very please with the case I bought it fir my son everything I bought fr Best Buy is great loving it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone Cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cover as it was the one I had at work, and it worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Phone Cover

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Otterbox cover for our iPhone 11. Best Buy has a great selection of phone covers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robust

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It should be the standard in protection cases for phones: solid, durable, quality material in your hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Live the case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box never disappoints and the quality is overall excellent to protect your expensive device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rugged case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is extremely sturdy. However, I'm disappointed that they no longer include the piece of glass protection that used to be included in previous versions. Overall, it is a good case and with the glass protection, it would be a great case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service great toll care Of warranty and did replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for my boyfriend who has destroyed every phone case so far. It’s held up well so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use Otterbox to protect my phones because I am clumsy. I want to protect my iPhone 11. This case works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my sister-in-law for Christmas because she wanted a heavy duty case for her new iPhone. She loves it so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it. However it is hard to take it off the phone and it is also hard to put it on thw phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xr case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just what I wanted just wish it was a straight xr case as I don’t like the extra space around the camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love otter boxes they are. G far the best phone cases u can buy

    I would recommend this to a friend