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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $59.99

Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,469 reviews
  • Rated 5 out of 5 stars

    Amazing case for contractors.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my fiancé for his iPhone and he has already dropped his new phone off the roof. Phone is still as good as new. We also bought a screen protector for the glass. Would definitely buy this again. He just misses the cases that had the screen cover attached.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case but I miss the screen protector☹️

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is a good protective case, but I’m not happy they now have screenless designs for the newer IPhones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you drop your phone a lot like me, this is a great product. Definitely protects the phone from damage. Installing it not so easy for me, but Best Buy employee did it for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very durable. They changed it from years ago and now they have no screen protector. It got scratched up and dirty anyway but still protected the phone. I now have to buy one of ethos’s screen protectors and have already cracked that. I guess better than the phone itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade the Phone / Protect the Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can not underestimate the security of knowing your smart phone is protected. The "Defender" is always the choice whenever I upgrade & change phones. I have never suffered damage to my phone which can probably be attributed to the "Defender".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had this case (or my iPhone 11) very long yet, but I’m already impressed with how sturdy it seems to be. It’s a little bulky to hold (and it would be even without the case), but OtterBox is a brand I absolutely trust, and I’m glad I purchased this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best for business phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best case on the market. I bought this one for work phone because it it s legendary quality. perfect and suitable. not really bulky so the phone is quite usable. yet super sturdy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection for your iPhone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection for your iPhone! It’s a little bulky and the case isn’t smooth, so it doesn’t slip in/out of pockets well, but that’s probably for the better security. And it’s a bit pricey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    There is NO substitute to protect your investment

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought a Otterbox Defender for every IPhone and IPod I have owned. There is absolutely no better protection, for as many times as I have dropped it, crushed it, it has kept my units in MINT condition! It's paid for itself over and over; this is a must have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as should

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit is good, I’ve used Otter Box’s for my last 3 iPhones. They protect the phones as should. No cover for the glass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the commuter and it was way to slippery for me to be able to keep a good grip on it. Decided to go back to the defender line which is what I’ve had on all my phones. Very nice case and I feel like my phone is well protected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit bulky, but I still recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good with this case. It’s rather bulky, but I don’t mind that. One down side: I’ve had these Otter Boxes with previous iPhones, and usually the charger cover and other portions of the outer case get worn down quite a bit. Other than that, this case does what it says it will do, and for the price I paid, it’s probably the best value for what I wanted and needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maybe the best protection for your phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I have an iPhone I have use the Otter Box and I don’t remember to make a claim to the warranty or the insurance company. Is not the most fancy but in my opinion is the most practical to protect it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband. He works in construction and needed some protection for his phone. This certainly does the job! The belt clip is perfect for him too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best case if you’re careless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Otterbox Defender. My previous two saved me too many times to count. I drop my phone A LOT! I wouldn’t buy a phone without put it in a Defender case. My iPhone 6S and ancient Samsung both look brand new. The 6S survived a 22 ft fall from a treestand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Indestructible…

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve dropped phones while riding my motorcycle, off of ladders, dropped heavy tools on them, most of the time destroying the unit altogether. I’ve put this case through the ringer… Well worth the investment!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I have anxiety about dropping my phone and wrecking it. I'd had another case that was nice, but had a hard plastic back and sides that started cracking. so then my case had duct tape all over it. yeah. this one is MUCH better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box I bought is rugged enough for my daily construction life, but it doesn’t have a protective front cover, being a plumber, it disappoints me that the front of my phone gets wer

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ultra protection for “phone droppers”!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the “Sassy” case when I bought my new IPhone. I’m a “phone dropper” and that case didn’t provide any protection. Bought the Otter. Have dropped the phone a few times since and no problems at all! Protecting my asset with the Otter! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this for my wife. She is tuff on phones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But this OtterBox is the best. She had an OtterBox on her last phone and I did not have to have it repaired even one time. New record. This case is not only attractive, but it really protects a phone. Drop the phone if you'd like to test...and it won't hurt anything.

    I would recommend this to a friend