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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,469 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect protection without being too bulky and heavy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Other box for iphone11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome as in the last the reason for 4 stars is that there is no longer a teen protector built in as in the previous models and more expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box defender is still the best protection for your cell phone against drops and mishaps. It has a good grip and buttons work great. I have been using defender series for over 12 years and never broke a phone yet.my grandson also uses otter box defender. No more broken phones, he is 12

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is on my dads iPhone 11 and it’s still holding up and protecting his phone for the past year now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the OtterBox on several phones now at both home and work and trust the protection they provide. The only minor downfall right now is the phone sticks in the plastic carrier / clip but it should wear in and work normally soon. Better to over grip than to not have enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tougher than any other

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case because I’ve always been a fan of otter box. This case is different than any other otter box because it doesn’t have a screen cover but it’s made to not hurt your phone. So far I’ve dropped my phone multiple times and not a crack.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otterbox for iphone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always buy the defender model and it fits Iphone 11 perfect with alot of protection. no glass protection but never have need it and there is about .25 of inch rubber bumper all around glass to protect it . love otterbox and have it on all my family phones and ipads no damage after dropping

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone case review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case for my IPhone XR. I have had this case a little over a year now and it is still holding up. A con to this case is that it will add weight to your phone, and if you’re wearing shorts it will make you feel like your shorts will fall down. I would recommend this case for durability but not for practicality.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so glad your case is holding up well! We understand why feeling as if one's shorts may fall down is unnerving. The Defender Pro Series case comes with a belt clip holster, and clipping the case into that belt clip holster may help with that issue and allow you to carry the case more comfortably. If our Customer Service Team can help with this, please give us a ring at 1-855-688-7269! OtterBox

  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case seems solid with drop protection, just wish it was dust proof and a built in screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good case.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case. Fits well. The rubber stays on the sides too. Eleven months later and it’s just like new so it’s holding up better than previous versions. It does not come with a screen protector however. Be aware of that fact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case. I know it will protect my phone. I’ve bought several Otterbox cases for other phones before so I know they work. I’ve dropped my phone and never damaged. Yes it does feel bulky with the case but gives me piece of mind that if I do drop it. It will be ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This OtterBox - Defender Pro S is the best!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been very happy with this OtterBox - Defender Pro Series Case for Apple® iPhone® 11/XR - Black. It's well-fitting for the phone and does a fantastic job keeping it safe from drops, falls, and most things that could happen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong case with many layers (takes a bit getting them all done.) I haven't had issues with it slipping out of my hand as its got good grip. It is on the bulkier side. I feel that my phone is secure. Only issue I get a lot of debris under the screen. In addition to this I have a tempered glass shield on my phone too not sure if this is causing an issue but I would think it feels any excess space to avoid such debris. Great buy nonetheless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox cases have a great reputation. I’ve used it before on my previous cellphones and it protected it so that the phone literally looks new despite being many years old. So again I went with Otterbox. This new case is great and feels very a sturdy and solid. The only issue I found is now they make it screenless -past versions of the case for other phones have an attached plastic screen cover, now no cover. So you will have to purchase a separate screen cover. I prefer past versions with the attached screen cover because phone screen is completely protected even in the little surrounding perimeter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Dominates Damage Control

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box is the best insurance policy I could ever choose for my devices. Have never sustained damage to my electronics when Otter Box cases are in use, and I've had some significant drops that would have otherwise DESTROYED my gear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Give good souls protection and you would expect from a otter box. Only thing I would say is a draw back is no built in screen protector. Have to use a gorilla glass or similar screen protector

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this otter box. Have had otter boxes for years and will never get another kind of case. Was happy that this protector did not come with the plastic shield as I usually remove them anyway. Great product. Totally worth the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outterbox case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable. Can be dropped from normal distance with no issues or damage to my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always used Otterbox cases and continued with the purchase of a new phone. Many of the other cases in the price range lacked the rigid plastic inner case that definitely provides a sense of security with this particular case. The biggest change over the last few years is that the cases are now open face. I would recommend some glass protection for the phone as well as the case. This actually works quite a bit better than the older otterbox cases with the plastic screen cover.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need rugged case but still looks good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone often. This has a good grip around the edges that feels good in your hand. Less likely to drop now. Nice that belt clip holder can be used as a stand for watching videos. I do need to still by a screen protector, but my phone is otherwise protected.

    I would recommend this to a friend