Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $24.99
Clearance
The comparable value price is $59.99

Customer reviews

Rating 4.6 out of 5 stars with 1129 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Pro Series' exceptional protection and secure fit for their Galaxy Note20 Ultra 5G phones. Many appreciate the case's high quality and the grippy feel, making it easy to handle. While some find the case a bit bulky or pricey, and others have concerns about the holster, the overall feedback highlights its protective capabilities. The weight of the case is also a point of discussion, with some finding it substantial.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,128 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox never disappoints.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a screen protector and this case tucks it right in on the edges so my screen no longer slides off. I also likes how this case protects my camera lenses!!!! Protection 24/7 365!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Holster

    Rated 2 out of 5 stars

    Great protection for phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case offers great protection, ive manage to break 3 of these ltterbox cases in the pase Whilst nothing happening to the phone, this case for the note 20 ultra was a bit dissapointing, when attaching phone to holster, if you didnt hear 2 clicks then the phone wasnt in place on the holster and in my case phone fell off the holster and had almost lost my $1300 phone, went with otterbox clear instead slightly cheaper great protection still, I have managed to break the clear otterbox from the corner but like great cases they are NOTHING happened to my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're so glad to hear that your phone has been safe in your OtterBox cases, but we're sorry to hear about the frustrations you've experienced with them. The good news is, we have a great warranty, so we're more than happy to get your damaged cases replaced. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Phone saver

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I putting otter box on every thing I own . This case has already saved this phone numerous time . The money I have spent with otter box has had to pay for something in there office

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Ultra note 20 review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice i like it but the price is too high. I love ho buy otterbox. This brand i will always buy. I will also recommend this to people. Its just the price like i said before

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Bigger than other and protects better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will protect your phone if work and live outside of the office. This case will same your phone better than smaller cases. Functions well keeps out dirt.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son drops his phone often and this is a great case. I feel more comfortable knowing this case is protecting his phone. Definitely feel it was well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Excellent Case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is top notch with their cases. I actually like this one vs other cases I've purchased from the company. Its not as bulky as previous models and has an excellent grip to it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very Pleased!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect protection for the SG Note20 Ultra 5G. I’ve always only purchased OtterBoxes for all of my phones in the past & this is another purchase that I’m very pleased with.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    You will not be disappointed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! Have been a fan of Notes for some years now. This phone does not disappoint. Camera is good. Sound is great. I did notice the fingerprint scanner is a little sensitive. Pictures are clear and 5g is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Case

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone protector keeps your phone safe. After about 18 months and a few drops I finally managed to crack one side of the case but not one scratch to my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cannot recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been otterbox guy for 10 yrs but ever since they took away the built in screen protector I feel they've gone down hill... this case is prolly sleekest of any defender ive owned over last 10yrs but I feel their quality is goin down ... on top of that I've tried 3 different brand screen protectors with my noteb20 ultra and all of em bubble up in different spots.. know this is issue with this case cuz I have not had this issue with my suocase ub pro or my poetic spartan series case which are also 1/3 the cost of this otterbox.can say I won't ever purchase otterbox again till the built in screen protector is back and otterbox i don't wanna hear ya stopped that cuz it doesn't work with fingerprint reader ... supcase made it work with one and if ya get too greedy you will lose more and more customers

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product from a great company!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox for years now. They are the standard by which I compare all others! This case lives up to all my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good features

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular ottorbox is the only case I have used for years the only problem is from years ago it used to come with a screen protector & the last couple of years they eliminated that feature which really stinks!!! & even though it says they have a lifetime warranty it's kinda funny when you think about it if in the event that something happens & you need to replace it they'll happily do it with a $10.00 / $20.00 shipping & handling fee for each piece needed!!! Which it probably doesn't even cost them that much to make the whole case!!! But it has been durable & I like the belt clip so I continue to give them my $.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case been a big fan of outer box for a while its help me protect all my phones from damage. The clip unfortunately I brake after a while but the case keeps pushing

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just upgraded to the Note 20 Ultra from an S7. The S7 still looked new from the protection of the OtterBox. That is why we purchased another OtterBox for our new device.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent protection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking for a slim phone case this is not your option but this case is by far one the best phone cases I've purchased, the feel is premium and the protection is superb

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best of the best

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for protecting your phone! I've had other cases but none compared. I no longer worry about dropping and damaging my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Best phone ever

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has lots of features, camera takes fantastic pictures, long lasting battery, very professional phone ! If your a gadget person, this is the phone for you !!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Defender Pro for Galaxy Note 20 Ultra

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case for the protection of the phone. It is not as bulky as I thought it would be. If you value your phone, this is the case to get.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects like family

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked a lot of reviews for other cases and i always end up back here to an otterbox. Dont care if its bulky it protects a $1300 handheld computer.

    I would recommend this to a friend