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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1129 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Pro Series' exceptional protection and secure fit for their Galaxy Note20 Ultra 5G phones. Many appreciate the case's high quality and the grippy feel, making it easy to handle. While some find the case a bit bulky or pricey, and others have concerns about the holster, the overall feedback highlights its protective capabilities. The weight of the case is also a point of discussion, with some finding it substantial.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,128 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone defender!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this case for 2 years+ now and no damage to my phone!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Great protective case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Great fit does not add alot of bulk to phone. Grip is good as well. Super protective tooo.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The outter box

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its excelente it protects my phone.i have drop my phone.and thank God it hasnt damage it .

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect your investment

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps your phone secured incase of a fall or heavy handedness

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Solid Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid case. It gives the phone a good solid feel with good grip. I had initially bought the Samsung Rugged Case because it's the one I liked with my Note 9 but they had changed it and it felt cheap with a plastic feel to the back so I returned it to the other pave and found this one in the store. It feels solid and gives me some peace of mind with regard to protection for my Note 20.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    always the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best quality on the market for cases. We have and will always buy OtterBox cases. This case is nowhere as thick and bulky as i expected it to be for a defender case. It is very slim and form fitting along with that rugged protection you need for a 1300 dollar phone these days! The only downfall is there is no built in screen protector so one needs to be purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Highly recommended - Get one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used three different protector cases for the Samsung Note20 Ultra 5G, a Otterbox Symmetry, Samsung LED wallet case and Otterbox Defender Pro. These are good cases but Otterbox Defender is best case for the Note Ultra. It has the best protection, grippy and fairly thin.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Doers what it needs to do

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case to protect the Note20 Ultra 5G phone. This case is good overall. It does add thickness and width to the phone. I have large hands and for me that is a good thing. Installing the phone into the case was a non-event. It will take some pushing to get the rubber around the plastic inside tray to go on. That added thickness also helps to protect the camera somewhat. I have a camera lens protector and it is almost flush with the back of the case. I have a screen protector that I installed before attaching the case. The case did not cause the screen protector to crinkle or cause a bubble on the sides. I have not experienced heat issues as of yet with the phone (I am in an area that does not have 5G yet) so the case does not seem to get hot. This may change. Unfortunately, I do not use the belt clip attachment. Other brands of OtterBox products may not have one but I wanted to get this one, All in all, I do recommend this case if you don't mind the extra padding it offers.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Love the new OtterBox note case !!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up on sale and it's the best of the OtterBox cases for the Note . I have always gotten the OtterBox with my Note phones and this is a huge improvement over the ones in the pass! Great that the rubber edges are not note loose like my older Otterbox Note 8 case. If you want protection, Otter is the best!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    They took away the screen protector?!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4/5 overall Previous generations of Otterbox came with an integrated screen protector, which was incredibly useful. The number of times I was able to put my phone in my pockets, with my keys, without worrying about scratching the display was reassuring. Now, you must get a separate protector on your own and go through with installation as well. To protect the semi scratch resistant glass on the note 20 ultra. This Otterbox also squeaks on occasion, and I still haven't figured out what it is. Maybe its just mine and how I grip the phone. (Will update if I find out why) Aside from that, Otterbox has been around for quite some time now and is the only case I've used on all my phones. Not once have I dropped my phone with an Otterbox case and it not done its job. I've had the Galaxy note 20 ultra for about 3 weeks now and haven't dropped it yet, but I'm not worried about it, for when I do. As for the bulky camera the phone has, the Otter box is raised just enough where you can set it down on a semi flat surface and not worry about getting scratches. I haven't went to the extent of getting a camera lens protector, but have considered it as the camera glass supposedly breaks the easiest. This case will work with a camera lens protector. Aside from the screenless case and squeaks, this case does its job well and fits my needs. Now, if you have a more physically demanding job I'd go with something else with a screen protector or install one yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    A great cover for my new Note20 Ultra.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected the OtterBox to be big and bulky. The new design of the OtterBox looks and feels great on my new Note20 Ultra. Now I know my phone is protected and I don't have to worry about damaging my phone. Thank you for your help Best Buy. I will recommend Best Buy to everyone in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case I've always purchased Otterbox Cases for every phone in my house. Durable, great design, and rugged. My wife dropped her phone in a parking lot one time and didn't realize it. We had to go back only to see a car drive over the case and the phone still be intact with no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 5 out of 5 stars

    It's a great phone, if you are willing to pay the

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, fast, and fast! Upgraded from the LG Stylo6 to this monster; needless to say, it not only met my expectations but went beyond them. Fast processor, user friendly interface, great camera and overall size. Cons: bloatware; unable to Uninstaller if you buy with a carrier.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Well defended phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case protects phone well, and is thick enough to keep the protruding camera on the ultra from getting bumped. Material is pliable enough to be non-slip with holding the phone, but soft enough to absorb the shock of a drop without transferring the force to the phone, which can be a problem with hard cases. nice feature that the belt clip holster clicks open and doubles as a kickstand. phone can snap into the holster with either side facing out. Applied a amFilm tempered glass screen protector with the gel, so the finger print still works. The case does not hinder the effectiveness of the screen protector. cyber sale days otterbox products may go on sale, but it is not to often to find for less than near retail.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Leave it to Otter :o)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Otter Box case for the Galaxy Note 20 Ultra. Perfect fit. Snug and rough, adding the Otter to my phone raised the screen protection by adding a small lip all around the phone. The buttons are perfectly placed and easy to activate whatever you need to.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Cases Never Disappoint!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years, I have had many OtterBox cases, and the majority have been the Defender series. The last few specifically have been the Defender Pro series. So, when it came time to get a case for my new Galaxy Note20 Ultra, the choice was quite simple! I really love how the case feels in the hand. It is not too bulky, but I know it would still protect my device. I would highly recommend this case, and then Defender Pro series in general.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Solid Protection for Your Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender Pro is a great case for my Galaxy Note 20 Ultra phone. It fits perfectly and really protects against accidental drops. I have been using OtterBox for years and they have been protecting my phones and iPads extremely well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing protective case! It looks and feels really sturdy, solid, strong. Obviously it would be better not to drop, LOL, but if an accident would happen this case may really protect your phone! There is one story that proves my point. My father left his phone (in the Otter Defender case) on the roof of his SUV, he found his mistake too late when he was already on a highway. The vehicle already was driving over 50-60mph. He and his wife saw that the phone slipped down on the road, the phone was run over by 18-wheeler, then this poor phone did some jumps and slid by the road off highway. They stopped and picked the phone up with no hope. Surprise!!! The phone was undamaged, it was even working!!! So, if you want real quality - buy Otter Defender!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    King of the cases

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until life proof offers a full body case for the note this is kind of the mountain for sure. Sturdy, not at all bulky, snug and maximum protection without covering the screen. When its on sale for 35$ theres no other option at all

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Saves my phone daily, highly recommend this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone at least once per day... best decision thus far. It's a little bulky, but it is definitely worth it. I had a different Otterbox previously and it doesn't even compare. Great phone case, I highly recommend it.

    I would recommend this to a friend
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