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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 70 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers frequently mention the Defender Series Case's excellent protection and good fit for the Google Pixel 3. Many appreciate its ease of use. However, some find the case adds significant size and weight. The balance of positive feedback on protection and fit versus negative feedback on bulkiness should be considered.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-70 of 70 reviews
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otter boxes best phone defense you can buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good protection but backwards & no screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the same clamshell/holster OtterBox I have been using on my phones for years and that part is still great. 2 new issues with this case that have me searching for the next decent clamshell made for this phone. First, there is no built-in screen protection. I don't mind and did buy it separately but the screen protection lifts when you squeeze the phone no matter how well it was applied because the case touches it and lifts it. Even paid for the BB guys to try it and same results. BOO! Second, the phone can only go into the holster horizontally one way and it is backward for a right-handed person. Have no choice right now but hate this casa.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Deana,

      We're genuinely sorry to see that your Google Pixel 3 Defender isn't exactly ticking all of the boxes on your case checklist! Unfortunately, we are unable to test our products with third-party accessories, and cannot always guarantee that the cases will fit perfectly with all screen protectors. That being said, our friendly representatives are installation experts, and might have some alignment tricks up their sleeves to straighten things out. Please feel welcome to call them up at 1-855-688-7269, and they'll gladly do what they can to help out!

      As for the holster orientation, the belt clip is designed to securely fasten around the phone while also allowing room for the side buttons. If you have any additional questions on this, please let us know!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    delivered as ordered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. I had previously used the same product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a good fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case makes big bubbles on the edges if you have the glass screen protector. Had to return it and get a different case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Jose,

      We're so bummed to see that this Defender series isn't getting along super well with your tempered glass! While our cases typically fit most standard screen protectors, unfortunately we are unable to test our products with third-party accessories, so we cannot always guarantee a perfect match-up. We completely understand your decision to head in a different direction, and we sincerely hope that this experience does not prevent you from considering our protective options in the future. If you have any additional questions or comments going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll always be happy to help!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Great case but flawed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case if your not interested in using a screen protector it is not compatible with screen protector

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Hagan!

      We're sorry for any disappointment with your Defender Series case! Our engineers learned that many of these newer displays actually function best without the addition of a built-in screen protector. That being said, we are currently working on our Amplify screen protector for that device, and we're hoping to have it available soon. Give us a ring at 1-855-688-7269 for more information about this protection option.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 2 out of 5 stars

    Not as good as a Pelican

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like I said in the summary it's not as good as a Pelican case

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Peupidoops,

      We're sorry to hear you feel this way! We're always looking to enhance the OtterBox experience and we would love to get some feedback from you about this Defender case so we can pass it along to our design team. Please feel free to give us a quick call at 1-855-688-7269 and we'd be happy to chat!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big, bulky, does not work with screen protector, in fact it broke the screen protector.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Rored,

      We're sorry to hear that this Defender series didn't end up working out well for you! While the extra layers on the case do a lot in terms of added protection, we certainly understand why this might make the unit seem bulky sometimes. If you're looking for something a little slimmer, we would recommend the Symmetry, which is designed to provide pocket-friendly security. Feel free to check it out via the link below!

      As for the screen protector, unfortunately we are unable to test our products with third-party accessories, so we cannot always guarantee a perfect fit between one of our cases and a screen protector that we don't make ourselves. If you have any additional questions on this, please feel welcome to call our reliable representatives at 1-855-688-7269, and they'll always do what they can to help!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-google-pixel-3-black/6316121.p?skuId=6316121

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Too bulky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bulky for such a small phone. Hard to type on the screen

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Magikal,

      We're so sorry this Defender Series case isn't checking off all your boxes! We designed this case with specific dimensions to maximize protection, but we understand where you're coming from. If you're looking for a more streamlined case with direct access to your screen, the Symmetry Series case would be a perfect match. Feel free to check it out here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-google-pixel-3-clear/6316100.p?skuId=6316100

      If you have any further questions or concerns, feel free to give us a call at 1-855-688-7269 and we'd be happy to help!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    First Otter Box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been one to drop and damage my phone and thought otter box made too bulky. With the purchase of the Pixel 3, I wanted to make sure it was protected. It does feel like it has doubled the phone size in thickness, but IMO not too much to make me feel like carrying a brick or won't fit in my pocket. Was pretty easy to install, might have been too excited to look for instructions so a quick google fixed that! I just install the zagg invisible shield glass +visionguard, and once I put the top cover on, it pushed all 4 corners up and made it bubble. Almost got all 4 corners to tuck under (this is even with placing directly on top and not at an angle). Feels pretty solid, but rated at 4 if the case does not give any wiggle room for 3rd party screen protectors. Maybe I am putting too much protection on the phone, don't need any pixel minis coming around, ha. Other than direct impact, might not need screen protector.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Description does not reflect reality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is shown and described as having a screen cover. It does not. Best Buy should correct this error.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Wendell,

      We sincerely apologize for any confusion surrounding the screenless style of the Google Pixel 3 Defender series! True, this particular case does not include a built-in screen protector in order to complement the curved display on the device. We'll be more than happy to pass your feedback along, and if you have any additional questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always glad to provide further assistance!

      Kindly,
      OtterBox Customer Service Team OtterBox

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