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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1997 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Case's great protection and snug fit for their Samsung Galaxy Note8. Many appreciate its ease of use and the added grip it provides, while some also find the included belt clip convenient. However, a significant number of customers point out the lack of a built-in screen protector and some concerns regarding bulkiness and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,997 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case for my Note8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know why others are concerned about not including the plastic screen protector. Never had a use for them. This case fits my Note8 perfectly. Looks good, nice feel in the hand although I wish the outer shell was made from silicone for better grip. I use the holster clip every day and have never had an issue with the phone falling out. Great product overall.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used otter box on my last 5 phones & also my sons phones although I don't like the price I do like the protection I have no real complaints & also like the fact that it has a belt clip on a previous phone I broke the clip itself contacted otter box no questions asked sent me a new one so in a sense for protection & customer service it's a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Ok note8 case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always used otter box for my phones in the past and I purchased one with this phone. This particular model did not come with a screen protector which in my opinion is a must but whatever, also I use the beltclip while I'm at work and the beltclip would not hold the phone in properly. The phone actually fell out of the clip with very little effort. It's a good case just not for me.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there EeyorE,

      Thanks for the extensive feedback! We apologize that you're feeling disheartened by the Galaxy Note 8 Defender case! We deliberately decided to go the screenless route with this Defender series in order to provide full, uninterrupted access with the curved infinity display. The unit is still extremely protective, but if your heart is set on screen protection, we would recommend our Alpha Glass screen protector, which adds an extra layer of fortified security! Please feel free to check it out via the link below:

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-note8-clear/6144115.p?skuId=6144115

      Additionally, it is definitely odd that your belt clip refuses to latch securely to the Defender case. Typically, the tabs on the holster lock in tightly with the "holster bumps" on each side of the case. Our friendly Otters would love to rectify this with a warranty claim, so go ahead and give them a call at 1-855-688-7269. They'll send you a new belt clip in no time at all!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Keeps my phone safe.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves how it keeps my phone safe when I drop it. Very well fit too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection and not very bulky. I highly recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    Very Nice Case, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just too big. I really like Otterbox. I've had many of their products before and I've never been let down. But it's just too thick. I like the one below this one but the outside is too slick. The defender is very solid and has some great grip to it. The cutouts at the bottom I wonder if they are really necessary. The bottom portion does not lay flat like the rest of the device. If you want a case that helps you hold onto the Note 8 then this is the one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs a stand, but otherwise great case overall. Not as bulky as before, offers a safe way to carry the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Otterbox Period

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me be real clear here.....there is absolutely no product made more suitable for your mobile phone. I just recently purchased the Samsung Galaxy Note 8 and my next purchase moments after that was the Otterbox defender series case to protect it. I have purchased this case for the last 3 mobile phones I have owned.....so I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case protects well would have liked it to have the extra screen protector but still over all good case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the note 8 like a glove. Good protection for the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    great protection, one issue I have though

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases are made really well as the manufacturers reputable. The only thing I don't care for is is the front has no cover the glass is simply open to the elements. I wish that Samsung or the makers of this case would figure out a way to protect the glass without having to spend so much by having to buy a separate piece of glass to protect the phone. I would recommend this case but be warned you will need to buy glass to protect the phone better

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Always buy Otter!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy a new Otter box with every phone. I'm clumsy, and drop my phone all of the time. I never worry with otter box. Never cracked a screen, edge, or busted a phone. Great customer service, and fast delivery to replace any part of the defender case, even after two years of natural wear and tear. Stopped buying extra coverage plans too!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Price

    Rated 4 out of 5 stars

    great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really tough case but a bit bulky and quite pricey, maybe include the screen protector for this price

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great Case!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always look to Otter Box for protecting my new cell phones. As usual they delivered another great product. This case is sturdy and fits perfectly in the belt holder that comes with it. Does not fall out no matter how I move. I would highly recommend for anyone looking to protect their investment from falls, cracks, and scrapes.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case fits well and protects the phone perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox Defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not that bulky and protects the phone really good

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Just rught

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and really helps to protect my phone.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case, not too bulky but def helps protect it. Only complaint is no built in screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has the best protection of all the cases out there only downside it's on the heavy and bulky side

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using the Defender sires for a long time. Nothing ever happened to my phones and I treat them rough including dropping them. The case is bulky so they are a tight fit and hard to push into your pants pocket. (a small trade-off for the protection.) Wish they came equipped with a screen cover as in the past.

    I would recommend this to a friend