Customer Ratings & Reviews
- Model:
- 50495BBR
- |
- SKU:
- 6196560
Customer reviews
Rating 4.7 out of 5 stars with 1070 reviews
(1,070 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:ProtectionCons mentioned:Bulk
Rated 3 out of 5 stars
Too bulky for my taste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a loyal Otterbox Defender and Symmatry user for quite a while, but this case was too bulky and took away from the overall elegance of the Samsung phone. The curved edges of the phone don’t blend well with the case. I don’t doubt the quality protection of the case itself, but the end result was too bulky and chunky for my liking.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Scoutmom,
We're sorry to see that this Defender seems a little too cumbersome for your preferences! If you're looking for something that can show off your new phone while also protecting it, we definitely have the case for you! Simply follow the link below to check out our Symmetry series, which should perfectly dress up your device. Take a look, and give us a call at 1-855-688-7269 if you have any other questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s9-aloha-ombre/6196553.p?skuId=6196553
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Fit
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy n content with my purchase. Just upgraded from a s8 phone with a cheap case to a s9 and I knew I wanted to get a better case. Happen to be at the right place at the right time. Picked up this otterbox case for 14$ and have been extremely happy since then. Fits my phone like a glove.
This review is from OtterBox - Defender Series Modular Case for Samsung Galaxy S9 - Blue/Beige
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Great for protecting your phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my brother as a birthday gift. He is horrible about keeping his phone in good condition. Always dropping it and cracking the screen. Once he has been using this, he has indeed dropped his phone, but nothing has happened. A life saver and most importantly a money saver!
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Thank heaven for Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a chronic cell-phone dropper, and Otterbox has saved my phones multiple times over the years. The cases do a great job protecting my phone despite my occasional carelessness. I will always have an Otterbox for my smartphones; it's the best insurance for smartphones and a very good investment.
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very protective phone case excellent wonderful best hard case I ever got color black is great goes with everything very hard case glad best buy matched the price got it cheaper elsewhere wonderful excellent service we had customer service was great with matching with our lower price
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Love this case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I was a little unsure of the bevel on the phone and how well a case that doesn't cover that bevel would work. I accidentally dropped my phone the other day and all is well! I bought the tempered glass too and that popped off when it hit the ground but the phone is still perfect!
This review is from OtterBox - Defender Series Case for Samsung Galaxy S9 - Purple Nebula
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Excellent protection.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was bought to replace the exact same case after my phone fell close to 100 feet down an elevator shaft. Phone still works great, the glass cover on back is all that was damaged other than case. I have used Otterbox Defender for every smartphone I have had for a reason. They work.
I would recommend this to a friend - Cons mentioned:Port covers
Rated 5 out of 5 stars
great smartphone case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I researched options for my new smartphone and otterbox stood out as a reliable case. I really like the way it allows my buttons to use the case's external button openings flawlessly. The covers on the open ports in the bottom are a nice feature although they can be tough to open initially.
This review is from OtterBox - Defender Series Modular Case for Samsung Galaxy S9 - Blue/Beige
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Screen protector
Rated 4 out of 5 stars
Great protection.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection for our phones. Wish screen protector was still a build in feature.
I would recommend this to a friend - Cons mentioned:Screen protector
Rated 5 out of 5 stars
Slimmer design...same great protection!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant at first about purchasing the newer, slimmer Otterbox Defender case, without a screen protector. However, I'm glad I made this purchase and would highly recommend this newer design to anyone who is on the fence about what case to buy for their Samsung Galaxy S9.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S9 - Purple Nebula
I would recommend this to a friend - Cons mentioned:Screen protector
Rated 3 out of 5 stars
it's a good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a good product but I give it three out of five stars for the fact it only protects 50% of your phone and if you want 100% protection you have to buy additional glass screen protector. it protects the sides and back but if it lands on the front of your phone where the main screen is it will break that's what happened to my phone and I called the manufacturer up that made this case and they told me that the case is designed for glass screen protectors they felt bad and gave me a discount for a screen glass protector that they sell. so when you buy this product you only got 50% protection but you have to combined it with a glass screen protector for 100% protection but overall it's still a great case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there MarkVCJ,
We genuinely apologize that your Galaxy S9 emerged from a fall with some damage while working with the Defender series! True, this case is designed to offer direct contact with your curved infinity display so that you can enjoy full device functionality, but we did engineer the unit to be compatible with the Alpha Glass in case customers preferred any additional peace of mind.
We're glad to hear that you were able to receive a discounted screen protector, and we're confident that this Defender + Alpha Glass combo should be a winner going forward! If you run into any additional questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll gladly dive in to help out!
Best,
OtterBox Customer Service Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
sleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the S7 and had an otterbox case on that as well. It was thicker. This one is sleek and slender compared to my old phone. Easy to use. Wish it covered the screen,but would be difficult because of the shape.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S9 - Purple Nebula
I would recommend this to a friend - Pros mentioned:Case quality, Protection
Rated 4 out of 5 stars
Good Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good tough case that seems like it will protect well, but it's thick and heavy.
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Otter Display Case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter display case for my Samsung galaxy S5 cellphone was one of my best investments! I have dropped my phone numerous times on concrete and have never experienced the least amount of damage.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S9 - Purple Nebula
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Solid Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially concerned that the case does not include any screen protection, but I've come to see at as a major plus for my Galaxy S9. The case is designed to provide fantastic protection for the phone. This will be my go-to case design for any phone I own!
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Great Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend this defender case because I have been using them for several years and have dropped my phone several times and defender case always protected my phone. Never had a issue the the defender case. Best protection for your phone you can buy.
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As other Otterbox Defender cases in the past, this case provides great protection. Some reviews claim that it doesn't fit but I think they misunderstood that the hard plastic inner case comes apart and the bottom of the back piece has to be put on first.
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Bulk
Rated 4 out of 5 stars
Great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Offers the protection i need. And not too bulky to fit in the pocket.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S9 - Purple Nebula
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Wanted my phone safe
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this case for the color and for the protection. I wanted my phone really protected when in my handbag. I also put it in a large wallet type case. It makes the phone a little bigger but worth the protection.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S9 - Purple Nebula
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
So stronk, such survive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bet i can throw this under my dads semi truck and this cover wouldnt show a dent. Great shock proof from rubber and plastic exoskeleton. Only issue is the complexity to put it on if your new to it. Aswell with removing the dust covers for ports.
I would recommend this to a friend





