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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,070 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for the S9! Otter boxes are worth the cost as you get what you pay for. And if it ever breaks (you'd really have to try!), you only pay shipping to replace it for life. Awesome deal in that context.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protected from Dad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 72 year old dad who tends to drop phones. These cases have saved $$$ over the 6 years he has been on our plan. It's not as sleek as some others but provides the best protection for your investment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Slim but safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the feel and look of this case, and it seems as though it's going to be able to take just about any fall. I'm slightly worried about a fall flat on the screen because of the curved edges, but because the case is raised slightly higher than the screen on the top and bottom, I think it might do just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phone cases are the perfect answer if you want to protect your expensive phone. Have a Samsung s5 that is 4 years old, been in the defender from day one, looks like new, absolutely no phone damage of any kind

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love the Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case matches my phone perfect! I love the feel of the case, and its super safe! I trust the otterbox brand for years, and I was pleased to see they had one for my somewhat newer phone(new to me) still!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy OtterBox over and over again. I was pulling a 1000 pound luggage cart filled with luggage when I dropped my phone and tan over it with the cart, there was not a scratch on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Always rugged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work out of my delivery van .my phone is in and out of my holster and some time is on the dashboard.never had any problems with the last 4 I've owned

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my teenage son's phone. He had a previous model that had the hard shell on the outside, so wish this model was assembled the same way. He has a tendency to pick at the rubberized texture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has told me a few times that her OtterBox - Defender Series Case for her Samsung Galaxy S9 is really durable and she loves the Purple Nebula color. She's dropped it several times with no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box protected my last phone when it was dropped from about 5 feet onto a concrete floor and I feel that it will protect my new phone if it gets dropped in the same way. Color is also great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects the phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great at protecting my teenager's phone! She drops it & this case has kept it protected. I'm glad that we purchased this for her new phone, since she dropped & shattered her last one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protected my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Otter Box covers for years. This one is a little different from the ones for my S5. Takes a little more effort to remove and replace on to clip. Dropped my phone, and it didn't get damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for your S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The defender is a great choice for protecting your Phone. The newer version of defender doesn't come with the glass shield do to the curved edges on the phone. So far that has not been a problem.

    I would recommend this to a friend
  • Cons mentioned:
    Port covers, Screen protector

    Rated 3 out of 5 stars

    Safe but cumbersome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, sturdy case. However it is clunky and the bottom piece that protects the charging port is close to impossible to open. The s9 screen also jets out past the case, so I am not sure how safe it would be if dropped on its face.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Beach75,

      Sorry to hear that this Defender series seems a little larger than life! We have a feeling that our Symmetry series might be more up your alley - the Symmetry still offers excellent protection, but in a much sleeker style. Take a peek via the link below, and give our awesome Otters a ring at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s9-aloha-ombre/6196553.p?skuId=6196553

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very hard on his phones but because he always gets an OtterBox case, he has never damaged his phone. They might not be the best looking phone cases but they definitely get the job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldnt leave the store without this! Happened to get it on a great sale also. It's been a month and my phone has survived several droppings by my 6 year old. Also lightweight but very durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchanged clear case for the Otter brand. Love the color. Very comfortable to hold and phone more responsive than with clear case. Would highly recommend this product. Worth the few extra dollars.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender case for S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've used Otterbox on our phones for many years. It's a great insurance policy against accidental drops, spills and breakage. Also purchased AlphaGlass for additional protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box a great phone protector.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otter Box on at least 4 phones in the past, I love them. I have already dropped my new Samsung Galaxy S9 and it protected my phone from cracking my screen on my new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my otterbox. I've tried other phone cases and they just dont come close to the level of protection I get from otterbox. It looks good, feels great and secured.

    I would recommend this to a friend