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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,070 reviews
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case, not too big or bulky. Easy to put on. Feels strong and protective

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Sturdy case to protect against drops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given the price of new phones, I refuse to leave the store without a case. I've used Otterbox cases on a previous phone and was pleased with their performance. If I take my old phone out of its case, it looks brand new- and it's 6 years old! So far I've dropped my phone several times on hard and soft surfaces, including in a gravel parking lot. The phone still works fine. My only gripe is that no screen protector came with this case. I had to purchase a separate curved glass screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection, matches my purple phone :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not my daily case, but the one I use for outdoor use. I feel confident it will protect my phone! It does add a good amount of bulk, but that is the protection. I always get an OtterBox case and this one does not disappoint. The purple color matches quite well with my purple phone! (My last phone was pink and the pink case was not a good match).

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Port covers

    Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely recommend this phone case. I tend to drop my phone at least once a week. Honestly, the case doesn't even have scratches, even in the corners. The access points for the charging cable and ear buds are a little stiff in the beginning but the plastic relaxes after a bit, without compromising the strength of the case.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective phone case. Easy to apply and not too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Great color! Best outerbox and protects!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great convenient and easy to use. Great price

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Love my Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Otter Box phone cases for along time. I travel a lot and have found them to be effective in protecting my phone from dusty, dry deserts and rainy seasons extraordinaire! The only thing about this on is it does not have a built in screen protector. I hope that works out ok in all of those situations!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Nice protection for carrying phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new Samsung S9 phone and this cover fits the phone to a "T" The purple color is nice and it has a pink inner color. The plastic carrier we bought also has a clip that fits on my belt. It is very secure. I just need to remember to always clip it to my belt rather than putting the phone in my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Somewhat disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an Otterbox Defender on every cell phone I've owned in the last ten years. I was disappointed to see this was the first defender case I've purchased that did not come with screen protection. Went to the Otterbox website to see if there was a model with it but there was none I could find. They will however let you purchase a separate screen protector which is almost as much as the case....gee thanks guys!! Also waiting to see if the rubber skin wears out and stretches like all of the others or if they've improved the design. That aside, I still love the defender series case with the protection it provides, and Otterbox warranty is great and easy should you have a problem.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Kevin,

      We're sorry to see that you're feeling slightly let down by our new screenless version of the Galaxy S9 Defender series! While we certainly understand why this might make fans of the traditional Defender feel a bit more vulnerable, we assure you that the case is still supremely protective, and perfects the balance between device maximum security and full functionality. We intentionally decided to forego the built-in screen protector in order to offer uninterrupted contact with the curved screen edges. This way, you can access the entire infinity display while the phone is under our protection. If you have any additional questions on this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Perfect except not screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t realize that the defenders no longer have screen protectors. I had a sales associate place an order for me in store since they were out of stock. I went home and read the reviews and learned about this change. I will be keeping it since I got a great price match deal. It still has the same quality. It feels less bulky than other models I’ve owned which is a plus. I’d say it’s almost perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox Never Fails

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection. A bit bulky for some and perfect for others. I think it's all about perspective depending on what sort of thickness and protection each person is looking for. I have bad luck with dropping phones and buying this case put me at ease!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Works well, it's an Otterbox!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit worried that with the curved screen the Otterbox would barely stay above the curve, but it works well. The extra screen protector also gives me confindence. Although the phone is a bit longer than I'm used to, the case works well. So far no drop damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My phone isn't breaking in this fortress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylistically, the case is very sleek and neat, and not to bulky, living up to the high standards set for OtterBox Defender Series cases. Despite it being fairly slim, the case is tough and sturdy, and can easily withstand accidental drops and other damage. The rubber exterior is tough and textured for easier grip, able to withstand a lot of abuse. The plastic casing is also high quality, scratch resistant, textured for easier handling, easy to clean, and very sturdy. The only fallback to this is that it is a workout to take the phone out and put it back in the casing, but the instructions are clear and there are simple steps, and you shouldn't be removing it often at all, so I'm not taking this into consideration because I personally don't see a problem with it. All-in-all, the case surpasses the standards OtterBox and myself have set for the Defender Series for Samsung Phones and is definitely affordable. Suggest to price match from Amazon, as Best Buy will price match Amazon prices assuming they are brand new, in-stock, and shipped and sold by Amazon. This will certainly help save money for the new Samsung Galaxy S9.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox usually doesn't disappoint. Chose this model given I work outside. I haven't dropped phone, but it appears if phone is dropped, screen is protected, but we will see. Not easy for company's to protect the Samsung phones with edge to edge screen.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Quality case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otter box cases and have had one on all my phones, however this is the first on that didnt have the integrated screen protector. It has a lip that sticks out to kind of protect the screen but a direct scratch will not be stopped. It is thin and light weight and so far has been awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Why No Screen Protector?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always purchased the Otter Box "Defender Series" cases, as quality and durability are of utmost importance, when I choose to spend upwards of $800 or more, for my smartphone. I have never been disappointed with the product until now: Why no screen protector? I was notified by the Best Buy staff, that "Otter Box" was no longer being produced/packaged with its standard, included, screen protector. BIG disappointment guys, especially in light of the "factory recall" of the ZAGG glass/plastic screen protectors for the Galaxy S9/S9+, according to the reps at Best Buy. I would recommend an "Otter Box" Defender Series case,however, this new "downgrade" of the product line, with the company choosing to no longer include the screen protector, is the reason for my "3 star" review. Unfortunately, the customer will need to prepare to purchase the screen protector separate from the case from now on.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey woundnurse,

      We're sorry to hear that you're feeling so let down by our screenless approach to the Galaxy S9 Defender series. We intentionally decided to not include the traditional built-in screen protector on this version in order to provide full, uninterrupted access to the curved infinity display on the device. We predicted that an integrated plastic shield could cause hindrance while trying to use the phone, especially around the edges of the screen. This did not sound like the user-friendly experience that we usually want for our customers, so we did away with the screen protector. That being said, we certainly understand the desire for screen protection, which is why we came up with a tempered glass solution. Feel free to check out our Alpha Glass via the link below, and give our friendly Otters a call at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-alpha-glass-screen-protector-for-samsung-galaxy-s9-clear/6219387.p?skuId=6219387

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Same Durable Build Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I wish the case had a protective cover over the screen, I can understand why it does not. It would be nice if they would have included a stick on screen protector though. As with other Otterbox Defender cases, this one provides a multi-layer approach to protecting the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Like Otterbox.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Otterbox case. My first one was for a Samsung S4 that was only recently sent out to pasture. Obviously a phone upgrade was WAY overdue by now. I never considered anything other than an Otterbox for my case -- these are tough cases! In addition to being tough, I like the belt clip feature. I don't like cell phones as a rule, and I don't walk around everywhere with my head in a screen as so many do. Recent family issues required the upgrade. I can just clip the phone to my belt and forget about it until I receive a call wherever I am. An added bonus is that the belt clip easily converts to a kick stand. I can easily watch streamed video from YouTube or Amazon Prime during my insomniac nights with my phone on the nightstand. Otterbox is the only cell phone case I'll ever use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Protective cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time buying a good protective cover. I asked a lot of friends what they would recommend and almost everyone had this one. So far so good. It is easy to hold because of the rubber case I feel it will serve me well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Love Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used OtterbBox for all my phones for years. Love the design for s9. slimmer but still same great protection. I usually remove screen proctor and use glass one any way but s9 does not come with one so that may be a downside for you

    I would recommend this to a friend
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