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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,070 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Very well made and gives great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my first Otter Box - Defender case. If I had one on my last phone I wouldn't have had to replace it. They are very well made, fit the phone perfectly and are water proof to a great extent. I'll never settle for less again, learned my lesson.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This Case Is the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item because I had just purchased a cellular phone for my daughter. She is notorious for dropping her phone and this case kept her phone from becoming damaged. I will most definitely purchase Otter Box for future mobile devices.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always protects my phone from drops. Disappointed the new version of the defender for the GS9 does not include the screen protection previous versions had. The only issue I've had with the defender series of phone cases is the outer rubber shell begins to stretch out after a year of use and starts to fall off of the hard plastic shell.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    not as much protection as with other phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually with an otterbox defender, you get protection for all four sides and the screen. Due to the curved glass of the S9, there is no built in screen protector. But even worse is that the case does not extend past the sides of the phone so the screen is not protected on the sides. However, I expect that is the case with most cases for this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    So far so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great, has protected from drops. What more could you want.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the protection my phones always get from an OtterBox phone case. I've had this phone case on my phone since the day I got it. The phone & case look like new still almost 2 years later!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Steady as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought two otter boxes for each of the last two phones. The last phone case protected the phone for 5 years without a scratch! Would recommend the otterbox to everyone that is looking for a protective case. You get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Very secure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feel in hand tight around phone and protector friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the durability AND color!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love an otterbox, but I especially love the color of this and how it matches my phone exactly. I like the clip also. For those rare times I have no pockets and don't want to carry a purse, like gardening. So convenient!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The Best Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously I have bought lower quality because of the price. I decided to go with otter box defender and I.m glad I did. Although it is not the easiest to install I believe it has the best protection. You do have to pay more for the best

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    It's alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is strong but maybe a little too strong. It was very difficult first purchased to even separate it to get it on the phone. Also the jack covers are so hard to open it almost takes multiple people to open the headphone cover and it cause the screen protector to pop.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there 1happyshopper,

      While we're glad to see that the Defender has your Galaxy S9 covered in terms of protection, we apologize that you're struggling to break the case in! While the rubber port covers on the case can be a little stiff at first, they do tend to relax over time. We assure you, after some consistent use, charging your phone will start to feel like second nature! If you have any additional questions going forward, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!

      Regards,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cannot go wrong with Otterbox. I have had their cases on all of my phones for the last ten years. They have been dropped, tossed and dowsed and the phones have always survived. I have their cases on all of my tablets as well.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    About what you would expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for what it is and got it cheaper because I price matched. I do like it and it does the job but for an S9, get a screen protector because this doesnt help with that. Its also getting kind of loose which is weird. The plastic is creaking and coming apart a bit and Im not sure why when it hasnt gone through much so far.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Serves the pupose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits like a glove and seems to protect the way it should.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great case for s9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits tight around phone. Just wish had cover for screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Outstanding protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phone several times, I also dropped it in water. This otterbox protected my phone. No water damage at all, granted I did pull it out immediately but still, no problems. I highly recommend this otterbox

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since changing to the Otterbox case, I have not had any more cracked screen protectors. Although much thicker than the previous case, it has higher corners and edges that protect the curved glass screen on the S9.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best case out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Otterbox cases have saved my phones on numerous occasions. I've been using them since they came out and wouldn't go with any other case on the market. It fits well on the S9 and doesn't impede functionality.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Nice new version from s7 version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim compared to my s7 version. I wish it still had a clear screen protector. This one, you have to buy one separately for another 50 dollars (glass). The problem is, I'm not too sure which screen protector will work with this case. The case is nice either way

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had OtterBox Cases in the past. Was offered a different brand with my phone. It was returned And I purchased this one. Absolutely prefer the OtterBox. The fit and finish is far Superior to other options out there.

    I would recommend this to a friend