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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,070 reviews
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Not as good as previous model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had two of these cases previously and this one had no screen protector. I had to buy that separately. Plus the sides do not go up higher than the screen, So if you put the phone down on the screen, it touches, instead of just the sides of the case like the old model. This might have something to do with the screen now being curved towards the side of the phone. I guess I have to keep this until I can find something else that protects the phone better.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi RHD2,

      We're sorry to hear that you're not falling in love with the Galaxy S9 Defender series! This case was intentionally designed to offer the perfect balance of superior security and full device functionality. Rest assured, the unit is still extremely protective, and we trust that it should keep your phone safe for a long time going forward. If you have any additional questions, please feel welcome to call our cheerful Otters at 1-855-688-7269, and they'll be happy to chat!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always relied on otter box to protect my phones. A bit pricey, but I know it gets the job done. Constantly droppong my phone

    I would recommend this to a friend
  • Cons mentioned:
    Port covers

    Rated 5 out of 5 stars

    Well thought-out case design for the S9.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only negative thing that I have to say is the covers for the ports, on the bottom, are a pain to remove to charge.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has been dropped on hard surfaces several times and really holds up. Stops any damage to phone. Worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Cell Phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cell phone case. Protects your phone from accidental falls and keeps most dust out.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Defender for Samsung Galaxy S9

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for protecting your Samsung phone but can interfere with some brands of screen protectors

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Wouldn't go without one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely a must have. I have dropped my phone and watched it bounce. I wouldn't have a phone without one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Works as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get an Otter for my phones. This one fits right as a glove and doesn't impede my use of the phone. I recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Otter does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely sturdy. Love the rubber grip on the bottom- doesn’t slide off tables, etc. Please come out with more colors.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ran over my phone with an otter box on it. They fixed FREE. I won't have a phone without an OTTERBOX.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    wife loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife. She loves them, but wishes they had other color choices. Phone looks very well protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother breaks phones weekly, so when I bought her a new phone, I made sure we had a case that could protect it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Happy with it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband's phone. Several months ago. It's still in good condition and protecting the phone well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been dropping this phone left and right and it’s still in one piece! I barely keep it my hands at all anymore!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Mostly good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otterbox case seems quite sturdy. I like that it clips onto both the front and back of the phone. The case makes my fingers a little bit sore because it's sort of rough on the sides.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my boyfriend who is a contractor that needs great protection for Samsung phone. Really likes this case.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great Case & Grip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very durable and has a great grip to avoid it from slipping out of your hands. It also has a holster.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never can go wrong with OtterBox. Tried it out on my S9 and it works. Haven’t damaged my phone all year.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Slim design good fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend product for a not too big on my pocket as other otterbox. This does not come with an extra screen make sure as Otter had before for protection so don't forget to get one separate.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone case still looks new after months of use. It creaks a little when squeezed from the side, but it could be from being dropped a few times. It doesn't make the phone bulky.

    I would recommend this to a friend