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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,070 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox phone case protects my phone from my everyday use in the construction field

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case provides good protection. Combine this with a screen protector, and your golden!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Otterbein for my phones. Worth the money always.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this case on my teenage grandson's phone. Feel like it's protected very well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone protection!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spend the extra few bucks and protect your investment! I love otter box products!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone case for my sons s9. Very durable case but somewhat bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Nice cover

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cover for the phone Great colors to choose from

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lightweight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is sturdy but yet is very light. It clips on the belt without coming apart.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    okay..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the only case they had and the only color. It doesn't have a screen cover like the old ones which is okay because I would take it off anyways.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong & sturdy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for a blue collar working man. String, sturdy, protects well

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Should protect your phone just fine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is good. Just big and bulky. Won't let phone be slipped in to my pocket easily

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really anything to say. It's a otterbox. Protects the phone the way its supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have zero complaints about this case and it has saved my phone several times.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    As expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't make the phone to bully. Well made. Even without a built in screen protector.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    All they have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cases with belt clips are hard to find and this was the only one Best Buy sold. It's bulky, but does the job.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi PCManU1,

      It's great to hear that this Defender series is performing well in terms of stable side security! True, the extra layers can add a bit of weight, but they do also buff up the levels of protection. If you have any additional questions or comments, please feel free to contact our reliable Otters at 1-855-688-7269, and they'll always be happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Ok protection except for the screen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had better device protection which has included more protection for the screen as well as the rest of the phone. Otherwise it does its job.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish protection for your device that can take all the abuse and still look good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Not issues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits great and not bulky at all. Called ahead to put on hold even.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung S9 seems safe with this case! It feels great in the hand and solid.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, easy to use. Charging station is convienent to use with case on.

    I would recommend this to a friend