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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,070 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job keeping my phone in one piece. Yeah.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Outstanding Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is quality. Great price. Excellent protection.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great case, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, but no built in screen protector, sad.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is well constructed and offers great protection for the Phone. They could improve the belt clip.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Always use this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the otter box brand, though I’m disappointed that they no longer provide the screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    just what i needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case is incredible. Otterbox is outstanding!!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    BBuyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is nice and thick for shock absorbency. Cool color. Only thing it was missing is a screen cover.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine for what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a somewhat bulky case, but I hope it does the trick and protects my phone when I inevitably drop it. The cover over the USB-C seems unnecessary - doesn't everyone have to charge their phone? I guess I won't have to be bothered with it once I buy a wireless charger. It's tricky to open these little covers.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product however I wished it had a screen protecter included

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Solid Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Defender is a really nice phone case that protects the phone from breakage if it falls.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection is great but if you have to remove the cover for any reason it is very difficult

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    DURABLE CASE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    QUALITY OTTERBOX CASE BUT IT DOESN'T COME WITH SCREEN PROTECTOR LIKE PRIOR DEFENDER CASES.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    No screen protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the case is sturdy, except for the fact that they do not provide screen protection like they have in the past. I have always trusted Otterbox, but now the Defender series comes without screen protection( which they want you to buy a screen protector separately for another $49).

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Bladerunner93534,

      We apologize that you're feeling so disappointed by the lack of an included screen protector with the Galaxy S9 Defender series! While we certainly understand that deviating from the traditional style may cause apprehension, we truly feel that customers will have the best experience with the curved infinity display via direct contact. This case is still an extremely protective unit, but for those who still want additional screen security, we decided to offer a sleek tempered glass option. If you have any further questions, please don't hesitate to contact our reliable Otters at 1-855-688-7269. They're always around to chat!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Made me feel secure about my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no cover for my phone for about 2 weeks before I was able to get this and instantly felt more secure. I'm able to wear it in the clip when and I run and feel secure about it now instead of an overprotective parent with a cell phone kid. Color is nice n is a decent compliment to my midnight blue phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Strong Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is good and the edges do go above the screen to protect the screen better if dropped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new phone. Need to learn more about it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second smart phone and I find that I am using it even more often than my first phone. Being able to travel without a laptop is wonderful. Still need to learn how to change some auto correct features. The S9 is a good size for me and my needs. The camera is even better than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Saves phone excellent insurance

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will save your phone if you drop it. I dropped mine multiple times.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Sturdy yet compact phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a couple of these cases and they never failed to protect my phone investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung S9 case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice heavy duty case around phone, snap in holder has belt clip, rubber covers for sockets

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover protects my phone but it is starting to become discolored after 6 months.

    I would recommend this to a friend