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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,070 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection for S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my second otterbox. First protected my phone for 5 years with many drops and no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item fits the phone well and hopefully will provide the necessary protection when dropped

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    A+ protection but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects well but couldn't find instructions to put the case on. Had to look at video.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    nice case but wish it was fully enclosed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to buy a glass shield for the front because this does not encase the whole phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    perfect case for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I got the best case for me. Has the belt clip that doesn't break down in a few days

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It's an otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what one would expect one to do. It was also one of the few options for the Galaxy s9.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is a great phone protector. Dropped my phone several times with no damage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is always a good go to. Color is great, hopefully it holds up to the name

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it to protect my hubby's new Galaxy S9. it's not as huge and bulky as other Otter Box products we've both had, which is nice. Also ,Best Buy even price matched it in the store when we found it cheaper online while we were there buying a bunch of phone stuff. Such service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone armor.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone installation a snap (no pun intended), case appears to be almost bulletproof. Easy access to charging port and headphone/mic jack with gaps in hard shell covered by attached rubber covers. Took a little getting used to, but work well. Very happy with belt holster as well.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    A lot slimmer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is good quality, not too bulky. Did not use belt clip, that is too big.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    does a good job but need to buy screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it job and works great. Only complaint is it does not protect the screen

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great phone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what is supposed to do. too bad it doesn't come with a screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great camera and operating system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Latest technology in the s9, works well for me. The Otterbox is great protection.

    I would recommend this to a friend
  • Cons mentioned:
    Port covers

    Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKS AS CLAIMED. STURDY. ONLY PROBLEM IS PORT COVERS. ENDED UP CUTTING THEM OFF

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Expensive but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is quite heavy and big but it will protect your phone. The belt clip is useless.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good case I just wish they still had the integrated screen protection.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case but wish they had a screen protector that wouldn't limit the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Eugene

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox is always good for protecting any phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficult to put on and take off. It feels extremely durable and sturdy. I know I wont have to worry if I ever drop my phone. This case is tough but it would be nice if they have more color selection.

    I would recommend this to a friend