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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,070 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great otterbox

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my otterbox, the case is amazing, and the belt clip is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    only brand case i trust

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had Galaxy phones since they came out, have always paired w/OtterBox. The ONLY time my phone got cracked (screen & case corner) was when I had the OtterBox off for a day (of course). This is 1st time w/Defender series; FYI works fine w/wireless chargers.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a fan of otter box . So far works great and serves its purpose.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers great protection, no fear if my phone slips and falls!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great protection to include covering the "Edge" of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otter boxes for my last three phones. They have served me well.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case only wish it had screen protector built in like they used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good phone case overall, but I was under the impression that it had a built in screen guard when I bought it. Without the screen guard it's essentially the same as the Otterbox Pursuit case I have. I'd say it's definitely a worthwhile case though.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Screenless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish otterbox would have included the screen protection. They did so for the edge versions. Having to purchase invishield to compliment this case. Overall the case is well suited, just would like screen protection already included

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Chris,

      We're sorry to see that you're feeling slightly unsure about this screenless Galaxy S9 Defender! In the past, we received extensive feedback surrounding the Defender's built-in screen protector stating that many Otter fans and friends would prefer either no such option or a tempered glass solution instead. In order to boost touch sensitivity, we decided to go ahead and forego the integrated screen shield on this version. If you have any further questions, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll always be happy to help!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that should protect your phone in the harshest conditions.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looked like great protection, a little complicated putting it on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have another case that I wanted but was unable to find it anywhere I decided to get this case and I am fairly happy with it I don't like change but it is a good case it is sturdy and once I get used to it I'm sure I'll like it the nice thing about the otter boxes they won't be hard to find and not a specialized case they have to go to several stores to try to find

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case only wish it had came with a screen protector built in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough this after getting a new S9. It has a few pieces that combine together that work as a unit to protect the phone. Once I got it all together the phone is well protected. I have dropped the phone a couple times and hasn't skipped a beat!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great outter box case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great outter box case works well and is not that bulky too

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case protects phone very well even after dropping it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my last phone and by the time I replaced it after a year and a half, the phone looked brand new. That's with tons of accidental drops. So of course when I made the upgrade, I bought the same case. Still works as well as before.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    provides confidence that the phone is protected from the elements

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Strong case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is strong and it has a slim profile and is not bulky

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very durable and fits perfectly on the phone.

    I would recommend this to a friend