Customer Ratings & Reviews
- Model:
- 50497BBR
- SKU:
- 6196543
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.
This summary was generated by AI based on customer reviews.
Works so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Something like this can't really be reviewed until the phone is dropped, and it either breaks or doesn't.
I would recommend this to a friendWorks Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had an issue with any of their products. Will continue to purchase them for all my devices.
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case has held up well. The plastic case has stretched a bit. But seems to be a typical problem.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ushed before....good cimpany. This is like one I had before and it did a great job...no problems
I would recommend this to a friendDouble layered protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my phone. Little rough to get charger cover thing off but still good case.
I would recommend this to a friendOtterbox Defender Setback
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always used the otterbox defender on all of my phones. This time I had to buy the tempered glass separately as there was no front layer. And I've already had the glass shatter in thw 1st month. May have to find a new case!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Tonya,
We're sorry to hear that you're not falling totally in love with our new approach to the Defender series! We truly feel that customers will have the best interaction with their curved infinity display via either direct contact with the glass, or through a separately applied screen protector. If you had the Alpha Glass on your phone and it sacrificed itself to keep your phone safe, our friendly Otters will be happy to send you a replacement. Just give them a call at 1-855-688-7269, and they'll set up a warranty claim right away!
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, wish they had camo style in stock instead.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Anonymous,
We apologize that your favorite case wasn't in stock when you were hoping to buy it! That Camo style can be hard to spot, but keep an eye out - it might be available again before you know it!
Cheers,
OtterBox Customer Service Team
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is on my husband's new phone he likes that it doesnt slide around on the table
I would recommend this to a friendExpect it to live up to name
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expect it will live up to it's name. my previous OtterBox outlived three phone.
I would recommend this to a friendGood phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good one but the outer case falls off . Doesn’t hold up for long
I would recommend this to a friend- Cons mentioned:Bulk
Nice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just wish the case didn't make the phone so bulky.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Siedeque1,
Sorry to hear that your Galaxy S9 Defender has been feeling a little larger than life lately! If you're searching for a case that provides stellar security in a slimmer style, than boy - do we have the case for you! Please feel welcome to follow the link below to take a look at our Pursuit series. The Pursuit is one of our newer designs and is actually the most protective case that we currently make. Check it out, and give us a call at 1-855-688-7269 with any questions that might pop up!
https://www.bestbuy.com/site/otterbox-pursuit-series-case-for-samsung-galaxy-s9-black-clear/6196540.p?skuId=6196540
Best,
OtterBox Customer Service Team
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok good cover, works fine does the job, it ok for work
I would recommend this to a friendHappyshopper
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok but I prefer the one with the screen protector.
I would recommend this to a friendSolid peace of equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't think that this was going to be a good buy. Turned out to be awesome.
I would recommend this to a friendStrudy case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had the case for about a month now, but I like it. Nice and sturdy.
I would recommend this to a friendGood case
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is sturdy and holds up against a lot. I’ve dropped many times.
I would recommend this to a friendA little stiff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To open the ports for charging is a little stiff, but otherwise it is good
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the otterbox! My only issue is I wish it had screen coverage.
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works...... . ..... .................... . ..... ..................
I would recommend this to a friendprovides protection but the fit could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to access opening tabs for the power cord and ear phones.
No, I would not recommend this to a friend