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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,070 reviews
  • Rated 4 out of 5 stars

    Excellent Case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to handle and very durable! Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would like the front to be more protected, instead of open.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would like the front to be more protected, instead of open.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love all the features on phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is so different from my previous one. I love it!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not as thick as my last one but so far so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Built strong. They make a strong case and I buy them .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wish it said that this case doesn’t fit 9s plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dependable case but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good durable case but too expensive at best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be more Colorful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is suppose to be purple, but looks black too dark.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good grip, looks nice, but do not like charging flap

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is on my clumsy sons phone. Helps to protect it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PHONE SHOULD COME WITH A MANUAL, OTHERWISE GOOD.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 2 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the color but not a fan of Otterbox. They are big and bulky and just don’t provide the same coverage as lifeproof cases. They are better then the cheaper off brands but not my first choice for a phone case.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Emily,

      Our apologies that this Defender series style didn't end up working out for you! While we do offer a few other styles that offer sleeker device security, we certainly understand your decision to head down a different road. If you run into any future questions or comments, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll always be glad to provide further assistance!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little expensive but a good case. I had otterbox before.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a protective case and this was the best option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box makes a great case, just a little pricey.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job Best Buy Danvers! Very helpful and quick

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case but wish it came with a screen protector

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what its supposed to do and stylish compacked

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    solid and compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    feels durable and should protect my investment well

    I would recommend this to a friend