Customer Ratings & Reviews
- Model:
- 50497BBR
- SKU:
- 6196543
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen protector
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like that otterbox no longer has the protector on the glass. I recommend the beetle case with built in screen protector instead of this case for a samsung s9 cell phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Customer,
We're sorry to see that you're feeling so disappointed with the screenless style for the Galaxy S9 Defender series! We intentionally decided to forego the traditional design with this version in order to provide a direct, seamless interaction with your curved device display. Any sort of integrated screen shield might have caused touch sensitivity issues, which does not sound like the epic experience that we aim for with our cases!
Rest assured, we're confident that this case should still prove its worth time and time again as it keeps your phone safe and secure. If you have any additional questions, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be happy to chat!
Sincerely,
OtterBox Customer Service Team
Quality is so-so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For an otter box I expected better quality made. The material it's made out of started falling apart about months after buying. It's not the normal plastic, it's a velvet feeling type material. Poorly made.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Drea78,
We understand that you expect this case to have a longer life expectancy than a few months, and we're sorry it fell short this time around. We would love to make it up to you with a brand-new warranty replacement. Please feel free to give us a ring at 1-855-688-7269 and we'll get you a case you can enjoy for a long time to come!
Sincerely,
OtterBox Customer Service Team
Great Product but price should include screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent drop protection while a screen protector would've been appreciated. Thin design maintains sleek design. For better protection go with a lifeproof FRE case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MRCR,
We apologize that this Defender series isn't exactly what you were looking for to cover your Galaxy S9! We intentionally decided to go with a screenless design on this case in order to provide the most seamless experience possible with the rounded infinity display. That being said, we certainly understand your decision to go down a different path based on personal preference. If you have any additional questions or comments, please feel welcome to call our wonderful representatives at 1-855-688-7269, and they'll be delighted to further assist you!
Best,
OtterBox Customer Service Team
nice case but a little inconvenient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm Coming from using an S4 case which had a hole in the back for the camera. This case feel sturdy but it's a little annoying to have to remove the back case every time I want to use the camera.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Greekkey,
Sorry to hear that this Defender series is having trouble working seamlessly with your phone camera! We have to admit, we're slightly puzzled by this, since as long as you definitely have the Galaxy S9 device, that case should provide full functionality for all device features. Feel free to call our Otter detectives at 1-855-688-7269, and they'll gladly investigate this to solve the mystery as soon as possible! Before you know it, you'll be taking epic photos while your phone is protected!
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit, Protection
Great case for Samsung 9
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fit is well designed and provides the protection designed along with comfort and looks
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Pmartz,
We're ecstatic to hear that your Galaxy S9 feels stylish, comfortable, and well-protected with this Defender series! At least, that's what we're hoping, as the one-star rating you provided is actually the lowest score out of five.
If you have run into any strange issues with the case, our friendly Otters would love to help. Simply give them a call at 1-855-688-7269, and they'll jump in for the assist!
Best,
OtterBox Customer Service Team
Holds up well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though this doesn't completely cover the bevel of the phone I highly recommend this case. It is definitely sturdy and easy to clean. I highly recommend.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Kioti!
We're glad that you're loving your case! If there's anything that's stopping this from being a 5-star experience, please give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
good protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good bodily protection but no glass protection, disappointed in that the little flap that opens for the charger is extremely difficult to open
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi gail,
We apologize that you're dealing with some slight disappointment concerning the screenless design of the Galaxy S9 Defender series! We intentionally decided to forego the built-in screen shield of previous versions in order to maintain a clear, uninterrupted experience with the curved display. As for the port covers, rest assured that after some time and love, the rubber material should start to break-in and feel more relaxed. If you have any other questions or comments, please feel welcome to contact our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you!
Kindest regards,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case added too much bulk to my phone and the charger port cover was annoying. I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear reb8,
We're sorry to learn that this Defender series didn't end up working out well for you! If you're looking for a case with a slimmer style and no port covers, we would suggest taking a peek at our Symmetry series. The Symmetry adds a thin layer of premium protection to your phone, and does not include port covers in order to provide quick access. Check it out via the link below, and give our helpful Otters a ring at 1-855-688-7269 with any further inquiries!
Sincerely,
OtterBox Customer Service Team
No Front Cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunate I am returning this cover because I didn't realize there was no cover included for the front of the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Fillyjo,
We sincerely apologize about any miscommunication surrounding the screenless style of this Galaxy S9 Defender series! We purposely decided to deviate from the traditional design of the built-in screen protector in order to offer direct, complete access to the brilliant infinity display. While we certainly understand your decision to return the item based on personal preferences, we do hope that this experience does not turn you away from OtterBox for good. If you have any future questions or comments, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be excited to help out!
Cheers,
OtterBox Customer Service Team
This case has a tendency to cover the microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where the case provides good protection, it does cover some of the microphone too much causing issues during phone calls.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi RFHF,
Audio issues during phone calls? Say it isn't so!
We're so sorry to see that this Defender series is having trouble interacting with the microphone on your Galaxy S9! We have to admit, we're a little perplexed, since this particular case was intentionally engineered to perform beautifully with all device functions, and all audio channels should be free and not covered up. Our Otter investigators suspect that a misalignment issue might be the cause of this, and they would love to take a closer look. Please feel free to give them a call at 1-855-688-7269, and they'll launch an investigation right away!
Sincerely,
OtterBox Customer Service Team
Screen Protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know that it is a different product, but I would've liked it if it had a screen protector. I would've paid more.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Drew,
We apologize that this Defender series isn't quite meeting all of your expectations so far! We purposely decided to go with a screenless style on this version because we truly feel that customers will enjoy the best interaction with their infinity display via either direct contact or use of a tempered glass screen protector. If you have any further questions surrounding this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be delighted to dive into some answers!
Warmly,
OtterBox Customer Service Team
No front cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a durable case, however I do not like the fact this case does not have a front cover like my old otterbox.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Andy!
We're sorry to hear that your new Defender Series case didn't live up to your old one. Our engineers determined that the best way to interact with the screen of the new Galaxy S9 was without the addition of a built-in screen protector. That being said this case is totally compatible with Alpha Glass, which utilizes Reactive Touch technology to avoid any of the aforementioned sensitivity issues. Check Alpha Glass out here: https://www.bestbuy.com/site/otterbox-alpha-glass-screen-protector-for-samsung-galaxy-s9-clear/6219387.p?skuId=6219387
Happy Holidays,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
There is no screen protection. Fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely lame.im returning this product. Defender cases where the industry standard in maximum protection. Now you have to spend another $50 for a screen protector. FAIL.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there 83FBD,
We sincerely apologize that you're feeling so bummed about our screenless approach to the Galaxy S9 Defender series! The decision to forego the traditional built-in screen protector was made in part due to the curved screen edges of the device. We predicted that any sort of integrated screen shield could cause hindrance with touch sensitivity, which would not deliver on the typical seamless OtterBox experience. If you have any additional questions on this, please feel free to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Phone case does the job just one thing..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone case is great they just switched how the charge port opens and it's difficult compared to the older case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Zhughes,
We're sorry to see that this charge port door is acting a little stubborn! Rest assured, after some time and love, it should start to relax and move more comfortably. If the tenacity persists or just becomes too frustrating, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be thrilled to get you into a warranty replacement!
Best,
OtterBox Customer Service Team
Will not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case but does not work with wireless charger! Nice case otherwise. But too high priced.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Speif,
We're so sorry to hear that this Defender case has been having some problems with the wireless charging aspect lately! This case has been proven to be compatible with all Samsung-approved wireless chargers in the horizontal position. If you're still having issues with this, we have some great troubleshooting tricks up our sleeve. Please don't hesitate to give us a call at 1-855-688-7269 and we'll dive in with the assist!
Best,
OtterBox Customer Service Team
No screen protector like past models
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hope they go back to including the screen protector as part of the case, like past models
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there OrchidLadyZ,
We apologize that this Galaxy S9 Defender series isn't checking all of your boxes! We intentionally decided to forego the built-in screen protector on this version in order to provide direct, uninterrupted access to the curved infinity display. Any sort of integrated shield could have increased the risk for touch sensitivity issues, which could hinder your overall experience with the device. If you have any additional questions about this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Difficult to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Otter Box Defender case is very difficult to install on my Galaxy S9 phone. Will not work with the wireless charger. Due to installation issue and incompatibility with wireless charger, this case did not work for me.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Hitek,
Uh oh, this certainly doesn't sound like the smooth interaction that we had in mind for the Galaxy S9 Defender series! While installation can sometimes be tricky, our Otter experts are always available at 1-855-688-7269 to assist with trouble like this. Had you contacted them, they would have been happy to walk you through the application process, as well as some wireless charging troubleshooting. If you still have the case in hand, please feel welcome to give us a call, and we'll take another shot at this!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Does not have screen shield
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't defend anything. It only protects the phone while using the case i paid seperately for the screen shield a tool hit my screen protector and cracked the screen shield and my screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mick,
We're genuinely sorry to learn that the screen on your Galaxy S9 came to a violent end while in that Defender series. While our cases go through an intense amount of testing and are engineered to ensure maximum device security in many risky situations, unfortunately we are unable to prepare for everything. In certain situations, there are some dangerous variables that are beyond our control, and we cannot guarantee that absolutely all exposure to hazards is eliminated through the use of our products. Although our warranty does not extend to the phone screen itself, we would still love to send you a new OtterBox in the event that your current one was also somehow jeopardized during the incident. Please don't hesitate to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Case rub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defeats the whole purpose of a phone case. If you like to keep your phone scratch free,this is not the phone case for that. Just bought my s9 alredy have scratches on the side after 3 days
No, I would not recommend this to a friendOk phone case for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont like it. Falls out of belt clip. Case pops apart . Going to find a different brand
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Myself,
We're so sorry to hear that this Galaxy S9 Defender series seems to be having trouble holding it together! This definitely is not typical of the product, and if you'd like to give this another shot, our awesome Otters would absolutely love to hook you up with a replacement case. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll put together a warranty claim in no time at all!
Sincerely,
OtterBox Customer Service Team