Customer Ratings & Reviews
- Model:
- 50497BBR
- SKU:
- 6196543
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.
This summary was generated by AI based on customer reviews.
Protects phone but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the covers for the charger and ear bud - hard to get open!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Ruthie,
We apologize that you're not loving the port covers on this Defender series! Trust us, while the material might be a little resistant to change at first, after some time and use, that rubber should start to flex and move more comfortably. If you have any additional questions or comments going forward, don't hesitate to give us a ring at 1-855-688-7269, and we'll be happy to chat!
Cheers,
OtterBox Customer Service Team
Returned - Just Not Enough Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned - Just Not Enough Protection for all of the exposed glass.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Airbornamerican,
We're sorry to see that this Defender series didn't quite check all of your boxes, and that you felt returning the product was the best way to go. We deliberately designed the Galaxy S9 Defender without integrated screen protection in order to provide a seamless experience with the curved infinity display. However, we completely respect your decision to head in a different direction based on personal preferences, and we sincerely hope that this experience does not turn you away from OtterBox for good. If you have any other questions or comments going forward, please feel free to contact our friendly customer service team at 1-855-688-7269, and they'll be thrilled to help out!
Warmly,
OtterBox Customer Service Team
Okay cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is okay. Does not work well with the Samsung Galaxy S9 if you put on a protective glass shield on the phone due to the curve edges. Will pop the shield right off. It is also hard to assemble, hard to put on or off. I ended returning the cover for another cover.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Brandy,
We're sincerely sorry to hear that this Defender series didn't end up working well with your tempered glass protector! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that the Defender will fit seamlessly with all screen protectors that we don't make ourselves. That being said, our Otter experts are typically happy to help with any alignment issues, so going forward, simply give them a call at 1-855-688-7269. They'll always be glad to provide further assistance!
Best,
OtterBox Customer Service Team
Too Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does what it says...but now it doesn't fit in my phone mount. Nor will it fit in my pocket comfortably. I do not like it at all...I basically threw away $30. I already put my old scratched up, ugly, friendlier case back on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rchurch1,
We're so bummed to hear that this Galaxy S9 Defender series isn't getting along with your mount or your pocket! Our Otter genies would love to grant your wishes and help you find the case of your dreams, so please feel welcome to give them a call at 1-855-688-7269. They'll gladly walk you through some options that might be more up your alley!
Best,
OtterBox Customer Service Team
The product in the box I purchased did not fit S9
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, hope I don't break my S9 before I purchase a different case. ALWAYS CHECK FOR PROPER FIT BEFORE YOU LEAVE THE STORE This is something the sales associate should automatically do!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi HaventMetMeYet,
We're bummed to hear that this Defender series didn't end up working well with your Galaxy S9! Not to worry - as one of our most reliable retailers, we're confident that Best Buy should be able to straighten this out in no time at all. We would recommend contacting them to proceed with the appropriate return or exchange process!
If you run into any additional OtterBox-related questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be absolutely thrilled to help out!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
OtterBox Defender Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case for my s9 Galaxy and I have to say I'm very pleased. The case is secure and sturdy. I have used LifeProof in the past and this case is right up there in that category. The only thing is it doesn't have a screen protector but I knew that is the way they are coming now.... That's a little scary but so far so good. A+ from me
I would recommend this to a friend - Pros mentioned:Protection
Feel secure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like to know that my device feel well protected. And as amazing the Galaxy s9 looks. I prefer the secure look and feel that the otterbox gives.
I would recommend this to a friend - Pros mentioned:Protection
Great cover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this otter box cover . I loved it it protect very well .
I would recommend this to a friend High Quality Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st Otterbox purchase and boy was i missing out! The case is very well made with durable material and phone been dropped several times on all surfaces and still has yet to crack. Even the caseing material is still in good condition, very thick material at that.
I would recommend this to a friend- Cons mentioned:Screen protector
Not as advertised!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product description clearly says a screen protector is included, but it is not. The Otterbox packaging clearly says Screenless Edition. This product was a complete waste of money. I only chose this product due to screen protector being included.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Carguy,
We genuinely apologize about any misperceptions regarding the screenless design of the Galaxy S9 Defender series, and we'll be sure to pass your feedback along promptly! We truly feel that customers will have the best experience with the curved infinity display via either direct contact or use of a tempered glass screen protector. If your heart is set on a little extra security upfront, we would recommend our Alpha Glass, which will pair perfectly with that Defender case. If you're interested in this tempered glass solution, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to explore this option with you!
Best,
OtterBox Customer Service Team