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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1070 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's protective qualities and how well it fits the Samsung Galaxy S9. Many appreciate the ease of use and the case's grippy texture, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector and the difficulty some users experience with the port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,070 reviews
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Strong and pretty easy to use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on, protects well. Some wireless chargers (CAR) had a hard time connecting

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits snug and really protects the phone against dropping

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and sturdy pretty color easy to hang onto....

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    solid case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits nice and snug, wish it came with a cover protector.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Samsung Galaxy S9 is quite pretty, but it feels like it will easily slip out of my hands while using it. The case gives me reassurance by being easier to grip, having thick, cushiony corners, and a high lip that makes me feel safe to set it down on its face. I'm confident it will allow my phone to last longer than it alone.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Samsung Galaxy S9 is quite pretty, but it feels like it will easily slip out of my hands while using it. The case gives me reassurance by being easier to grip, having thick, cushiony corners, and a high lip that makes me feel safe to set it down on its face. I'm confident it will allow my phone to last longer than it alone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fit perfect and it protects the phone exactly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Well made case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installs easily, provides good protection, looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Strong case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective. Wish it came with a screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for Chandler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For you droppers out there this is the case for you! Got this for my son who has dropped many many things in his short time here on earth. Glad I did cause it protects his new S9 very well. I liked the feel of it too, so much that I returned a case I had just purchased for my ordered S9+ and got one for me.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    EXCELLENT PHONE CASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT FIT AND HEAVY DUTY. DISAPPOINTED IT DIDN'T HAVE BUILT IN SCREEN PROTECTOR LIKE PREVIOUS ONE I HAD.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A great change and protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple basic protection for the Samsung Galaxy 9 . For my wife phone and she has Otter Box Defender before on other phones. Works very well and just after she got her new S9 she drop her phone with the new Otter Box and no damage or scratches . Very durable and simple peace of mind of protection to have for anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Excellent Case for Samsung Galaxy S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like these Otterbox cases for Samsung phones. Have purchased several of them over the years for both Samsung and Apple smartphones, and they are just plain fantastic. Fit perfectly on every phone I have bought them for, very durable, and the grippy material makes it much easier to hang-on to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit the phone very well,have used Otterbox before,this case does not come with a screen cover for S9

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox makes a great product and Best Buy matched the Amazon price so very happy with purchase, the only thing to keep in mind is that this case does not come with a screen protector, ordered the IQ Shield from Amazon, another great product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects phone better than any other product I've used in the past. Just wish it had a screen cover.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use Otterbox products to protect my phone. They are a little on the pricey side but well worth the money. The protection it provides are amazing. My daughter is always dropping my phone and this case has yet to disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Thank heaven for Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have liked Otterbox products for protecting my smartphones before, but my expectations were recently exceeded when my Otterbox Defender protected my Samsung Galaxy S9 from damage when it was submerged in salt water for 45 minutes. I couldn't be happier with my Otterbox and I recommend it without question!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slim and protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of OtterBox protection, just not their bulkiness. This is slimmer than usual, but just as protective. Be sure to install your screen protector AFTER the case as the protector firs exactly to the inside edge of the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slim and protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of OtterBox protection, just not their bulkiness. This is slimmer than usual, but just as protective. Be sure to install your screen protector AFTER the case as the protector firs exactly to the inside edge of the case.

    I would recommend this to a friend