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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1136 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Series Modular Case's excellent protection and perfect fit for their Samsung Galaxy S9+. Many appreciate its ease of use and the secure belt clip, while some find the added bulk and the lack of a built-in screen protector to be drawbacks. The case's quality and design also receive positive feedback, although some customers mention concerns about the price and compatibility with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,136 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Very sterdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sterdy but a little bulky. I like the way the top and bottom of the phone are protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    best for protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have had the defender for previous phones and loved the protection it provided. It is now slimmer and lighter than before. i have had this almost 1 1/2 years now. I have dropped my phone several times, phone and case are still in like new condition,

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Excellent protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox for the majority of my smartphones. The one and only time I used a different brand my LG fell and the screen was shattered even through the high impact plastic screen cover. I had to get a new cell phone so I asked specifically for the Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    No more cracked phones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had rubber case for my gs7 edge and then my gs8. Both phones ended up with cracked glass and eventually the screens went out. Got the gs9+ and immediately bought this defender for it. Couple of small drops later and everything is still working and looking perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    What screen protection??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The online description is clearly not what I got on the store. My Otterbox didn't bring a screen protection and, when I asked a sales associate, he told me that Otterbox doesn't bring it due to the curvy shape of the screen??.Other than the lack of this, the rest of the protection fits like a glove, yet, too expensive for what you get.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Milo,

      We certainly apologize about any misunderstanding involving the screenless design of this Galaxy S9+ Defender! True, we decided to forego the traditional built-in screen protection on this case in order to offer complete, uninterrupted access to the curved infinity display. Rest assured, we're confident that this form-fitting unit will prove it's worth time and time again as it keeps your investment safe! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect Case for the S9+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always keep my phones in an Otterbox case and this one fits the S9+ perfect. Does a great job of protecting the phone and doesn't seem to really add that much bulk to the phone. Edge features on the phone still work as they should, the case does not get in the way at all.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterboxes are the most durable cell phone cases out there and the color on this one matches the color of my wife's phone very well. I also love that these cases have a lip designed to prevent an impact to the screen if the phone falls face down. Great case so far!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good cover for protecting my new phone. I also like having the ability to clip it to my pants or waste band so I don't risk setting it down and losing it. The only drawback is the flap that covers the charging port, which makes it a little hard to plug in.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a three year old. That should be enough said, however, if not, I would say this case is durable. I can't say how many times and on how many different surfaces (including concrete) this has been dropped on. Phone is still safe, no cracks, no damage!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I''d had a Otter Box protector on a previous phone and loved it, so I made sure I added it for my new phone (Samsung S9+). Perfect, since I got klutzy & dropped on the garage floor a couple days later, but the phone was NOT damaged. I highly recommend it!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Wireless Charger Unfriendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits great, but the phone has trouble staying connected to the wireless dock.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Expensive but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is quite heavy and big but it will protect your phone. The belt clip is useless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Top Notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product holds up to its reputation, very durable and easy to use. The ports are big enough to not interfere with charging or headphones. Product was designed to not interfere with the edge feature of the phone as well. Very well made and a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great phone otterbox cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the protection and the feel. Design is much better than the older ones.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 3 out of 5 stars

    sturdy case, but clip cover is odd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case feels good in your hand and makes the phone feel sturdy. However, having come from using an S6 case I find the removalable clip backing inconvenient. Everytime you want to use the camera you have to take it off. The people at Best Buy showed it can be used as a screen cover which is kind of nice.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Greekkey!

      We're sorry to hear that your Defender Series holster has been getting in the way of some epic photos! We designed that holster to keep your phone safe, while also easily accessible on your hip, so when those Kodak moments come up, you can easily pop it out and get your shot.

      Happy Holidays,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very Protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case because my wife seems to drop her phone constantly. We've been through multiple screens and screen protectors over the years. With this case she's dropped it a dozen or more times without evidence of any damage to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have own otter phone for my other phones and that is why I keep going back to otter cases. They do protect your phone. Ihave dtopmy phone and if wasn't for the otter case my phones would of been damage. NOT with these.cases.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Love purple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and the protection. Easy to take off and put back on too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    High Quality, Protective Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is fantastic. I have dropped my phone multiple times and it hasn't received a single scratch. LOVE this case and the fact that OtterBox offers replacements under their lifetime warranty if anything happens to the case itself.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best bang for the buck

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone is falling all the time; from a desk, from my kids' hands, literally anywhere. No one crack or scratch on the screen thanks to the dual protection. Will definitely.buy again!

    I would recommend this to a friend
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