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Customer Ratings & Reviews

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The comparable value price is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1513 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,513 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Another great Otter Box!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my son’s newest iPhone. We have always used Otter Box cases, as they do a great job protecting our phones. This case was easy to put on, and not as bulky as previous cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am Was constantly dropping my iPad and breaking them one after the other. Since purchasing the otter box I haven’t broken it. I purchase another box for all my iPads and phones..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case for job site

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband works on a construction site and is constantly on his phone. This is the only case he will use. The belt clip is great for his phone to be accessible and the screen protector holds up to his use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects my iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get a new otter box when I get a new phone . I’ve never had a phone damaged while in a otter box. I’ve dropped them and bumped in them many times . And I also like the belt clip it comes with .

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    One of the bulletproof cases out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great it provides outstanding protection not only for the body but the glass as well I have scratched the glass on so many phones but with this case I don’t have to worry when I am working

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Got it for my husband

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my husband not that long ago, he absolutely loves it! It actually looks so good and is so protective that I ended up ordering one but with the popsocket on it. He’s dropped his phone numerous time and it has survived and the case doesn’t have any marks to show for the drops either. Definitely money well spent!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a very active, outdoor job. This case makes me feel confident that my phone is safe. It’s already suffered (and survived!) many drops. The buttons along the side still have great response.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I'll never NOT have an OtterBox case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had OtterBox cases since I started buying iPhones (3S). I travel almost every week so my phone takes a beating - have dropped it so many places. I've NEVER had a broken phone. 'Nuf said.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used OtterBox cases for the past several years and they have saved my phone countless times. The only thing that I miss with this latest unit is the built in screen protector.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Another great product from OtterBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I upgrade phones I upgrade always to the OtterBox Defender. Wish it came with an anti scratch screen protector like older models. I was able to purchase a compatible one from reading other reviews.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox is king!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hands-down the best case that you can buy to protect your iPhone! OtterBox always provides superior protection and you don’t ever have to worry about dropping it. Go out and get one!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough and durable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect case for my husband’s iPhone. He is a mechanic so the phone takes a lot of abuse. This case only fails if the phone is dropped into a pail of water.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new case for a work cell phone, Best Buy had what I needed in stock. Case fitment was spot on and feels good in large hand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Phone Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to upgrade my iPhone because of the glass casing-I’ve been known to crack a few screens lol! The Defender case gives me peace of mind knowing that my new iPhone can withstand my clumsiness

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and gives great protection to my phone. I have used it on my phone ever since purchase and it has held up great and I would recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for technicians at our office. They prefer otter box due to previous cases purchased. They like it and highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Have used their cases for many years and numbers of iPhones.. have dropped my phone many times.. and its a great protector on concrete and tile

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case for phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox cases may be on the expensive side of cases, but they are definitely the most trustworthy in terms of doing their job: keeping the phone from breaking. This one is no exception.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is bulky. But it does provide protection from drops

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Little bulky but good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how much protection it offers, but a little bulky.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi ADRidg,

      Sorry to hear that the Defender Series Pro, while protective, feels a little bulky! Believe it or not, we actually have a few slimmer case styles that might work better for you. For example, feel free to follow the link below to check out our Symmetry series - as one of our sleeker designs, the Symmetry strikes the perfect balance between style and security! Take a look, and give us a call at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-black/6287803.p?skuId=6287803

      Best,
      OtterBox Customer Service Team OtterBox