Customer Ratings & Reviews
- Model:
- 51193BBR
- SKU:
- 6287802
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.
This summary was generated by AI based on customer reviews.
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a huge fan of the Otterbox case, I religiously bought them for many years. This year I got a new phone and I found out that they make them faceless /screen less now. I hate it, I don’t like the look of it but most importantly the case itself has a muffled sound to it. I am guessing because it’s screenless, I always felt that this was the best phone case in the world but not anymore. I feel like my phone is not safe anymore.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Twinkie,
We apologize that this Defender Series Pro doesn't seem to be meeting the standards set by your previous OtterBox cases! We purposely engineered this product with an open-faced design in order to provide complete access to all device functions, including the stellar audio. It is certainly odd that your case seems to 'muffle' your iPhone XR, and our friendly Otters would love to take a closer look to troubleshoot this with some alignment tricks. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll get you back on track to crystal-clear sound quality in no time!
Kindly,
OtterBox Customer Service Team
Hard to get in and out of holder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it would be easier to get the case in and out of the holder! Have dropped the phone a few times because it doesn’t snap in place!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bobby,
We sincerely apologize that this Defender series holster seems to be having trouble holding it together! This is certainly a mystery, since that clip was engineered to hold the iPhone securely in place. Please call our Otter detectives right away at 1-855-688-7269, and they'll take on this case (pun intended) immediately! Once we find the answers, we'll be able to figure out a permanent solution so that you can enjoy steady side security going forward!
Best,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This particular case has twice affected the volume and power buttons. I’ve had to take the case off to get the buttons to work.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Milin,
We so apologize that this Defender Series Pro is experiencing connectivity issues with the side buttons on your iPhone XR! Not to worry - our IT Otters are here to help smooth things over with some quick troubleshooting tips. Just give them a call at 1-855-688-7269, and they'll take it from there!
Sincerely,
OtterBox Customer Service Team
Ok phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone case has covers over needed phone buttons that are a challenge to get open. It’s an ok phone case, nothing special.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Theodore,
Sorry to hear that the buttons on this Defender Series Pro have been acting a little stubborn lately! Occasionally, the rubber on a brand-new case can start out a little resistant to change, but after some time and use, they should begin to feel more comfortable. If the issue continues to persist or just becomes too frustrating, don't hesitate to contact our handy Otters at 1-855-688-7269, and they'll gladly help find a quick fix!
Warmly,
OtterBox Customer Service Team
Description misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my teenager, i was expecting one with. Screen protector, the description didn’t say it was screenless
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Shena,
We so apologize for any confusion regarding the lack of a built-in screen protector with this Defender Series Pro! The decision to forego the built-in screen protector was intentionally made in order to provide the best access possible to the curved device display. Rest assured, we're confident that this case is still teenager-proof, and should keep that iPhone XR safe for a long time to come! If you have any additional questions, our friendly representatives are just a call away at 1-855-688-7269!
Cheers,
OtterBox Customer Service Team
Would not suggest it at the high price.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not suggest this for the price. The case is clunky and overpriced.
I would recommend this to a friendToo big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox is a good company. Have used it on other iPhones. With the new X it’s way to big. Returning it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey GoatMom,
We sincerely apologize about any confusion surrounding the compatibility of this Defender Series Pro case! It looks like the selected product is actually for the iPhone XR, which is why it was slightly too big for your iPhone X. Luckily, we do offer this case design for your phone as well! Feel free to check it out via the link below, and give our awesome Otters a call at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-x-and-xs-black/6287807.p?skuId=6287807
Cheers,
OtterBox Customer Service Team
Strong case weak phone clip
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong case. I wish the phone clip was stronger I broke 2 in the first week by dropping it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there!
We're bummed to hear that two of your belt clips were damaged so quickly! We'll be sure to get this feedback passed along to our Otter engineers in the testing lab. In the meantime, give us a ring at 1-855-688-7269, because we have a great warranty, and we'd love to get you set up with a replacement holster.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Ok for protecting phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have screen protector but is a heavy duty case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Snickers,
We're glad to hear that this Defender Series Pro feels rugged and ready to protect your iPhone XR! We intentionally decided to forego the built-in screen protector on this version in order to provide complete access to the beautiful display, but rest assured, this Defender is still just as protective as ever. If you have any additional questions or comments, feel free to direct them to our customer service team at 1-855-688-7269, and they'll be glad to further assist you!
Warmly,
OtterBox Customer Service Team
It is an expensive case.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case protects the I Phone really well. However the plastic belt clip is made cheaply. It has broke several times forcing me to buy a new phone case. There is a stress point where the phone snaps in and it continuously breaks. I cannot recommend this phone case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Holster! Did you know we have a great warranty? We'd be more than happy to get you taken care of with a replacement belt clip. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
No screen cover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love otterbox but this one has none .its the screen less version
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey!
We're sorry to hear about any disappointment with your Defender Series case. Our engineers did a lot of testing with our case designs and determined that the best way to interact with the display of this new device was without the addition of a built-in screen protector. That being said This case is totally compatible with Amplify and Alpha Glass. You can check out Alpha Glass right here at Best Buy!
iPhone XR Alpha Glass: https://www.bestbuy.com/site/otterbox-alpha-glass-series-polyester-screen-protector-for-apple-iphone-xr-clear/6339350.p?skuId=6339350
If you have any questions about Amplify, give us a ring at 1-855-688-7269, and we can tell you more about it.
Best,
OtterBox Customer Service Team
really durable but..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a really nice case but it is bulky.just too big to put in pocket
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Chuck!
We're sorry that you're not loving the feel of your new Defender Series case. While that case is bulky, it provides some of the best drop protection on the market. That being said, if you're looking for something sleek and protective, the Pursuit Series case might be more your style. Check that case out here: https://www.bestbuy.com/site/otterbox-pursuit-series-case-for-apple-iphone-xr-black/6287829.p?skuId=6287829
Happy Holidays,
OtterBox Customer Service Team
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a little large and won’t fit the wireless charging in my vehicle
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Dave,
We apologize that this Defender Series Pro seems a little too cumbersome for your tastes! While this case does work with many wireless chargers on the market, unfortunately we are unable to test our products with third-party accessories, so we cannot always guarantee a perfect fit. Nonetheless, we're positive that the Defender Series Pro should successfully safeguard your iPhone XR for a long time to come! If you have any other queries, feel free to reach out to our friendly Otters at 1-855-688-7269, and they'll be happy to help!
Best,
OtterBox Customer Service Team
not bad just expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good phone just expensive. great service at best-buy.
I would recommend this to a friendOk case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok case, but not worth the money. Could be a better quality
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Maaa,
We apologize that you're having some doubts lately with the iPhone XR Defender Series Pro! While we completely understand your hesitation towards the price point, we truly believe that the cost of the unit is well worth the high-caliber protection, exceptional customer service, and limited lifetime warranty that all come with the case. We're confident that the Defender Series Pro should prove its value time and time again! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Fake News
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Advertising showed screen protector is included however it’s not.
No, I would not recommend this to a friend - Pros mentioned:Protection
great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.drooped it on cement and no damage at all i also used the glass cover which makes it easy to clean
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey gwen,
We're thrilled to hear that you've been loving the iPhone XR Defender Series Pro case! At least, that's what we're hoping, as the one-star rating you provided is actually the lowest score out of five.
If you are experiencing any issues, please feel welcome to reach out to us at 1-855-688-7269. We're always more than happy to help!
Sincerely,
OtterBox Customer Service Team
Already has a crack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed! This phone case was highly recommended. I dropped the phone once, and it already has a crack.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Conductress,
We sincerely apologize that this Defender Series Pro received a catastrophic crack during a fall! Our cases are not necessarily engineered to be indestructible so much as they are intended to absorb the brunt of any impacts that might otherwise jeopardize your device. As long as the iPhone is still doing okay, we're going to call this a win and cut straight to the part where we set you up with a warranty claim!
Feel free to give our friendly Otters a ring at 1-855-688-7269, and they'll send over a tough new replacement that we trust should protect your phone for a long time going forward!
Best,
OtterBox Customer Service Team
RETURNED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BULKY AS HELL ON MY MAMA THIS THANG IS UNFEASIBLE JUHURD CANT BE HAVING A BRICK IN MY POCKET B
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving the size of your Defender Series Pro case! That case is our most rugged protection option, so it is a bit more robust than some of the other choices in our lineup. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-black/6287803.p?skuId=6287803
Best,
OtterBox Customer Service Team
Not as good as they used to be!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used OtterBox for many years now. Still have one on a iPhone 5 that I used as a iPod. Seems to me the materials are getting cheaper as the last couple I got lasted no more that a year before they either ripped or stretched out so the fit was not good. Moving on from OtterBox to another product.
No, I would not recommend this to a friend