Customer Ratings & Reviews
- Model:
- 51193BBR
- SKU:
- 6287802
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.
This summary was generated by AI based on customer reviews.
Too expensive and still ended with a cracked phone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox lasted less than a year and paid almost $40 to still end up with a cracked phone. The back of the phone was creaked and I had not realized it until we took it out of it to clean one day. It was too expensive to not serve its purpose, could have just bought a cheaper case online
No, I would not recommend this to a friendupset with the defect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned a Defender series for every phone and they have all been great. This particular one was a let down. The hinges broke off while running and cause the phone to hit the pavement. Although the phone sits under for protection my screen was cracked
No, I would not recommend this to a friendCould not fit the Iphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried and tried but could not get my iphone xr to fit in the case. I tried even heating the plastic to stretch it a little. I don't know how others are able to get their iphone in the case. I did have the Otterbox for the iphone 6plus and it was easy to fit my phone into the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi passion4dance,
We're so bummed to see that this Defender Series Pro couldn't seem to find the perfect fit with your iPhone XR! This isn't something that we typically see with that product, and our friendly Otters would love to take a closer look to solve this mystery. Please don't hesitate to give them a call at 1-855-688-7269, and they'll be more than happy to provide some application assistance!
Best,
OtterBox Customer Service Team
Too big, heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case holder is too big on my waist so I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi James,
We apologize that this Defender series ended up seeming a little larger than life for your preferences! If you're looking for a case that offers slimmer security, we would suggest taking a glance at the Symmetry series, which might be more up your alley. Feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any additional questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-black/6287803.p?skuId=6287803
Sincerely,
OtterBox Customer Service Team
Crappy phone case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are "supposed to be guaranteed for life. That is if you expect life to be less than 6 months. Had to get store manager over to approve the swap for a new one and then the "new" case broke.
No, I would not recommend this to a friendOrdered in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered in store and when it arrived in the mail it’s was the wrong color. I have emailed multiple times and no response. Would not recommend pay then ship method.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ben,
We're so sorry about the mix-up! Please feel free to ping us on our Contact Us page on our OtterBox website, and we'd love to get this taken care of!
Best,
OtterBox Customer Service Team
Broken promise
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost this phone and from my understanding I had Apple care plus but it was not honored just $1000+ down the drain thanks a lot
No, I would not recommend this to a friendwrong item it was return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the wrong item, really disappoint, please see what i order, and do not send wrong stuff to people
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for a little over a month and the clip has already broke.I would not buy or recommend to anyone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Ross!
We're sorry to hear about the damage to your Defender Series Holster! The good news is, we have a stellar warranty, and we'd be more than happy to get you a replacement belt clip. Give us a ring at 1-855-688-7269, and we can get that claim started for you.
Best,
OtterBox Customer Service Team
Belt clip lasted 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will send you a new one for 7 dollars shipping About all it’s worth Buy a different brand
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Clayt,
We're so sorry to hear that you seem to have lost faith in the iPhone XR Defender Series Pro! Our products are pretty tough, but occasionally, they can take some damage in the line of duty. Because of this, we have a pretty awesome warranty so that you can get back to peak levels of protection as soon as possible!
Understanding your frustration towards the shipping and handling fee associated with the warranty program, we would only point out that our primary goal is to make sure that your iPhone XR will be well protected going forward, and we are merely trying to work together to achieve this end. Although we are more than happy to take on the responsibility of the replacement case itself, we do feel that the cost associated with getting it to you is a modest investment to help maintain the security of your device. If you have any further questions or change your mind about the warranty, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be delighted to help you out!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a thick case. I drop my phone all the time and my phone still looks brand new because of this case.
I would recommend this to a friend - Cons mentioned:Screen protector
great iphone cover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.make sure you read they dont come with a screen saver even know the descrition says so on some colors.awsome cover bestbuy employee erandy installed it for me.
I would recommend this to a friend Otterbox is the Case to get.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Durable. Strong, Hides dirt. Easy to wipe dirt off.
I would recommend this to a friend