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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1513 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,513 reviews
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Excellent protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband always uses the Defender Series because he has butterfingers. He upgraded his phone and we didn't look at any other cases. He loves it. So easy to assemble and we don't have to worry about damage as we have the screen cover on it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t go wrong with Otterbox. Yes it’s a little clunky, yes it makes the phone a little heavier. But you get used to it quickly. In the 7 years or more I’ve owned an iPhone, I’ve never shattered a screen with Otterbox protection. Never. Same goes for my kids.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this purchase. I added a tempered glass screen protector for added protection. The blue and tan color is very nice. The holster/clip also functions as a stand. Highly recommend this item.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't too sure about otterbox, but my fiancee has always used one so i bought her this one. It was very nice. The fit was good. It feels good in your hand. She drops her phone all the time, so i believe that this case will provide excellent protection for her phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Used to be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has always provided superior protection for your expensive mobile devices... Until now. Don't get me wrong, they still have a good product but on the newer versions for anything newer than an iPhone 8 you no longer get the built in screen protection. For the new models you now have to purchase screen protection from someone else but that did not stop them from increasing the price for less protection.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the OtterBox. Have had them for years and have dropped my phone plenty of times. Never a dent or a cracked screen. Well worth it although some people don't like the OtterBox bulk. I still love them!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    good product so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have 3 XRs in our family so we had to get different cases to distinguish. The defender model seems more protective than the clear back ones, but is also bulkier, not sure if that's good or bad, just a fact. So far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Excellent Case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with nearly all OtterBox products, this one is excellent. It protects the phone well and also seals out dust and contaminants. The only negative is that it does not include a screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Protective Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three young kids that are hard on everything and this case helps me keep my phone safe from their destruction. A lot of people complain it’s bulky but it doesn’t bother me if it gives me good piece of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Does The Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job that I need it to do. For protecting my new iPhone XR from me being clumsy. The rubber helps me hold it while the inner protection protects my phone from damage. Great buy if you are always dropping your phone!

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case for extra protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the same Defender case on last phone for 6 years, never a worry. It may be a little bulky for some, but fits my grip and has a non-slip cover and suits my needs just fine. I was glad to find same cover for my XR.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Weight

    Rated 4 out of 5 stars

    The best protection for any cellphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guaranteed protection although it’s bulky & heavy also a little bit pricey

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Loyal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had an otterbox since my iphone 4s. I had an otterbox on my iphone X, but my back screen managed to shatter somehow so I got this case for extra protection. It makes my phone feel like a brick and the buttons are hard to press on the side because the rubber is still very stiff, but otherwise, I will always be loyal to Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This must be the best and rugged case I have ever had. Great quality and my new phone is very well protected. It does not come with the plastic screen so make sure you buy a screen protector.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Weight

    Rated 5 out of 5 stars

    Nice protection

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like OtterBox cases a lot. This cases is nice the only issues is it makes the phone more bulky which is what OtterBox does to the phone & also heavy. If u want a light & thin case look elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. Keeps my phone safe from dropping. The color is really nice. I have not had any problems with this case since I purchased it and my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Thanks OtterBox!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, a great quality product from OtterBox. Does not have a screen protector like other OtterBox products but I love how it fits my iPhone. Add a Zagg glass protector and I like it even more!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Good IPhone XR case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otter box defender case looks solid. My son preferred Otter box defender case like his old I Phone case, this XR case did not come with screen protection. So we bought separate screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Best protective cover out there!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality build and maximum protection for your phone, wish they still came with the built in screen protector but it's nothing a quality screen protector cant take care of!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Best phone protector out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used OtterBox cases for over 3-4 years. When I bought a new phone, I did not doubt to acquire an OtterBox case again. In the beginning I was disappointed by the fact that the Defender box did not come with an integrated screen protector anymore. However, I find it now more functional to buy a separate screen protector. I have worked in yards, workshops and warehouses where my phone is always falling and hitting different-textured ground. The cases wear off after several months, but my phones have always looked brand new.

    I would recommend this to a friend
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