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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 944 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Case's superior protection and secure fit for their Apple iPhone X and XS. Many appreciate its ease of use, durable quality, and excellent grip, while some find the case to be a bit large and expensive. The included belt clip is also a frequently praised feature, although a screen protector is not included.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 944 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable and protects the phone very well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to protect your investment (phone), then this will definitely do the job.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used otter box cases before and have always been happy with how they protect my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    goox

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i still have this outterbox on my iphone and its very good and protected.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Not like the previous Gen. Cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using OtterBox Defender cases for quite some time on my personal and business phones. I wasn't happy that they ditched the screen protector. I agree with some of the reviewers that the screen protector would get dirty but you can still have your screen protected and you can clean your case. The new cases don't have it and it's recommended to get one. I returned this case and ended up buying a Spigen and screen protector instead which cost less than the Otterbox. If Otterbox comes out with an updated case with a screen, I would reconsider Otterbox again.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Airbornewrangler,

      We apologize that the Defender Series Pro didn't end up meeting expectations! The decision to forego the traditional built-in screen protector was intentionally made in order to provide clear-cut, direct access to the beautifully curved display. We predicted that any sort of integrated shield could have created touch sensitivity issues, especially around the screen edges.

      We're sorry to see you go, and we sincerely hope that this overall experience does not prevent you from considering our protective options in the future. If you have any additional questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll always be happy to chat!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cover. It’s indestructible. I love it. This case has a sleek feel. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is durable and easy to install. The case is soft but sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product...products your phone which is a good idea with how much iPhones cost these days.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best otter box I’ve had to date

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that this one hides the apple logo because it provides a better fit

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    OtterBox Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought asap for the iPhone XS. Fits well and so far no issues. Though wish it was waterproofed.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect fit, great quality, I would suggest to anyone who wants to fully protect their cell

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. Very durable, have already dropped the phone and it protected it well

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my preferred brand and the Defender Pro provides excellent protection for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect purchase for my son’s phone. Keeps everything safe and intact.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great telephone case to protect your phone from drops bombs or scratches

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good belt holster

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product it meets all my needs at work and at home to keep my phone safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case and holder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and belt clip. The company replaces broken clips no questions asked

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Solid protection for iPhones. Dropped my phone several times without damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best case I have ever owned. It is so nice and sleek with providing protection

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My keys tend to scratch phones. This case prevents that. Also easy to remove and install

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter box works really well to protect my phone.

    I would recommend this to a friend
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