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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 944 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Case's superior protection and secure fit for their Apple iPhone X and XS. Many appreciate its ease of use, durable quality, and excellent grip, while some find the case to be a bit large and expensive. The included belt clip is also a frequently praised feature, although a screen protector is not included.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 944 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Does what it needs to do. Keeps phone nice and safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had iPhones and I immediately put them in Otterbox Defender cases. Every time. Never had one break. I’ve ordered replacement skins from Otterbox, only pay shipping. I love a company that stands behind what they make.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otter Box phone case!! I have dropped my phone more times than I can count, and thank god for this case, it has never cracked. This is the only case I buy for all my phones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case for iPhone X

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really great deal for a quality case with lifetime warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case on the market

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case better brand I never get a phone without buying a defender case, when it rarely breaks I contact otter box and they send a brand new one free of charge( less shipping)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Strong Sturdy Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case may block the speak for the Iphone XS. Sturdy case, easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this case is good, don’t like that it didn’t have a shield for the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fit, great protection and durability. Good color selection as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great protection for your phone. It really protects from cracks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With every cell phone I've had I've always had an Otter case protecting it. These cases are very tough and can withstand a lot. Highly recommend anyone with a cell phone have a case on it, after all a cell phone is a huge investment and don't you want to protect all your investments? It's just too bad that Otter doesn't have a bigger variety in color and design pattern.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in construction atmosphere. Very protective. Waist clip is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case, have had no problems with it. Sturdy and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Support

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel of the case and does a good job at protecting the phone!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    No more front screen cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my iPhone XS but returned it for a couple of reasons. First of all, I wanted a screen cover which the Defender used to come with but I guess they did away with that. I have also found that this case tends to stretch over time. I will have to wait for the Lifeproof Fre case for a full cover case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there tofurry,

      Our apologies that you're feeling some uncertainty around our screenless style for the iPhone XS Defender series! We intentionally decided to forego the built-in screen protector on this version in order to complement the curved display and provide the most stress-free experience possible with your new phone!

      Additionally, we're bummed to hear that the rubber slipcover seemed to stretch out! Had you contacted us, our friendly Otters would have loved to set you up with a warranty replacement, but we also certainly understand your decision to return the item based on personal preferences. We sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any further questions, please don't hesitate to contact us at 1-855-688-7269. We'll always do what we can to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how it protects your phone I would advise to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is protected well. It’s hard to reach the bottom at times.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically can't go wrong with OtterBox and this one is no exception.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox - Defender Series Pro Modular Case for Apple® Good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough and does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I selected this case because it looked strong enough to protect my phone from most things. It isn’t easy to remove, but hopefully that won’t need to be done too often. So far, it has worked very well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome case that is sturdy and protects phone

    I would recommend this to a friend
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