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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 944 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Case's superior protection and secure fit for their Apple iPhone X and XS. Many appreciate its ease of use, durable quality, and excellent grip, while some find the case to be a bit large and expensive. The included belt clip is also a frequently praised feature, although a screen protector is not included.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 944 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best case made for the IPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be the best case made for the iPhone X. Not bulky at all and provides some amazing protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    It’s a great case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits well and protects my iPhone well. Dropped it a few times and not a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Mixed emotions, good case with exceptions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for the iPhone, solid case with minor issues. For example, all of the ports are covered with a push-in / pull-out cover. I’m used to being able to access them without the extra work. Also, the buttons are harder to press because the case has its own buttons that you press which in turn presses on the phones buttons (volume increase/decrease, etc. ) The holster, if worn horizontally, has a clip that tends to jab into my side. Finally, the belt clip is farely wide so it doesn’t hold onto my belt all of the time. I’ve had it come close to falling off a couple of times. A case recommendation requires this information. A simple Yes/No isn’t enough. As for the Otter Box’s Customer Services, they are excellent!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My favorite phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on my 3rd Otterbox case. I would never buy a different one. This really protects my phone. I have tile floors at home and work so I don't have to worry about damaging my phone or the screen if I drop it. This is the best case to protect the expensive iPhone. The only negative is that I wish they had more color choices.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not to bulky, definitely very protective. Love the overall look of the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    very good protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox is a great system for protecting my iphone. With the protection is the fact that it does create a more bulky phone. Overall the slightly more bulky system is worth it for the protection it provides.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Serious protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a slick - low profile - blinged out case this is NOT for you. Want a rugged - kid proof - case that take a beating !!?? Then this is what you want! I’ve owned Otterbox cases for years on all my iPhones (currently a X) and couldn’t imagine life without one. I must be clumsy because I drop my phone a lot, and knock on wood, the Otterbox has protected them every time !

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Excellent all around protection for your iPhone X.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otter Box case will protect your phone above and beyond other cases in the market. Also, it has a great grip preventing any slippage from your hands plus a nice holster to snap it to your belt and can be used as a stand up on a table or desk as you sit to talk or watch a video. Excellent features and worth the little extra cost to protect your $1,000 iPhone from breakage if accidentally dropped.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Ease of use

    Rated 5 out of 5 stars

    Well made phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a tough well made case that’s very easy to install onto your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's OtterBox, Enough Said

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is fantastic. The weakest point is the charger port cover. Mine broke after a little over a year, but Otterbox has a great warranty and sent me a replacement (with the $5.99 shipping cost). Won't buy any other brand. They have protected my phones for years now through drops and everything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Good case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit is better without the apple logo cut out. The case is streamlined and easier to hold onto.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fit for my new iPhone XS. Already have dropped it twice and no damage to the phone

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love my OtterBox

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never start using a new phone without putting it in an OtterBox!! Some say they’re too bulky, and makes it hard to put your phone in your pocket, but I’ve never had an issue with that and I’ve also never had an iPhone break on me! For me the purchase of a new phone means the purchase of a new OtterBox. I’ve never regretted it! This will always be my go to phone case!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and I feel very confident that my phone is protected and it’s not too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Otter Box protection cover because of previous versions I used on iPhones I purchased. It held up under rugged conditions. I dropped my phone numerous times and it held up. My grandson even through my phone out of our car window, by mistake, and the phone survived and continued to function with no issues. I am completely happy having purchased Otter Box Defender Series Pro case for iPhone X.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Not very bulky. Great product. Used it on vacation, never fell off.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case offers a great look and feel. Good grip and has great phone protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits perfect on the iphone x and i know my iphone will be safe if i were to drop it

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Nice case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems very solid and will provide great protection for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent protection and utility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits well, protects well and looks good! Will use this case for future phones!

    I would recommend this to a friend
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