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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1316 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Series Pro Case's exceptional protection and high-quality construction. Many appreciate the case's snug fit and stylish design, while some find it a bit bulky or heavy. The lack of a screen protector is a common point of concern for customers. A belt clip is a welcome addition for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,316 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case for the Iphone XS Max.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's protected my phone extremely well so far. I hate to say I've dropped my phone twice now and the case has saved it. No cracks or any damage to the phone so far. It is fairly thick and feels bulky - but it beats repairs or getting a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for an iPhone period end of story. I work in automotive repair, this phone gets dropped a ton and it has kept my phone's safe from all the vigor's of working in the trades. I've used this product on all my iPhone and highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is awesome. They changed the design of the case with no more screen protector but still a great case

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    first class protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best in class protection. trusted by so many because it works. finally got rid of the terrible screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases are great. I carry a lot back and forth to work and can't count the number of times I've dropped my phones getting in and out of my truck. These cases have saved them all. No damage. Ive used them on my iPads too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox Defender Pro Series is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox Defender Pro Series for my IPhone XS Max offers the best protection of any case out there! It comes with a holster to clip to your belt/pants. It has an inner & outer case which offers top notch protection for my iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Box me in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used this product to house all my former iPhones and current one. It does the job in protecting I must say but with my new iPhone max 10 the case is sooo stiff that sometimes I can barely get the off /on button to connect thru the side casing . Would still buy another if need be . Adds a bit of weight to the phone tho. Good protection

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sboogie,

      We're happy to hear the Defender is doing its job on the protection front, but we are bummed to learn you are having difficulty with the buttons on the side. Oftentimes, those buttons should soften up just a bit with a little time and use. If that doesn't seem to be the case, please give us a quick call at 1-855-688-7269 and we'd be happy to assist with a brand new warranty replacement.

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox defender series

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case several layers of protection they do the job drop my phone several times and no scratches fully operational no dents very happy with the product would recommend it to a friend

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to protect my new iPhone, I’ve already dropped it a few times and there is no damage whatsoever. Ordered online for fuss free shopping! Great product. Bought one for my hubby as well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection as long as you have a screen shield. It is a little bulky. Works very well!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good case, pretty bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely very protective but it is a very bulky case. Just a bit bigger than I imagined.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very pleased with the Quality level

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shattered my I Phone and was very pleased to get this high a quality phone for the low price I paid. Also pleased with the upgrade this purchase gave me. Hope this Case protects this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Tough phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone case. Tough but not to bulky. I dropped phone several times. Not a scratch.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case no other this good.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my iPhone XS Max I work in a rough outdoor environment this case really preforms up to the needed protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides excellent protection from all points of the phone. The space between the the front glass and the front rim of the case is enough to prevent cracks when the phone falls face front.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for us folks that have the drops

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides really good protection and can still use the cordless charger. Only drawback is the finger ring that helps you hold the phone while talking will not stuck to the cover without the use of super glue.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Overall satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the case came with a screen protector but the case does have a small edge so that if you do drop your phone, your screen doesn’t hit the ground and crack. I would buy this product again

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Protective but slightly heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective case. It does make my phone a little heavier but it protects my phone well.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Really strong case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect case for people who are extremely hard on their equipment. I’ve run my phone over with my 350lbs wheelchair 3 times at least and neither the phone or case show any signs of giving up.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent fit and function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is so good that I wonder whether I really need AppleCare. The case is great. My phone is protected. The snap-on front cover is especially good. I've tried three different ones in total and this one won.

    I would recommend this to a friend