Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $29.99
Clearance
The comparable value price is $59.99

Customer reviews

Rating 4.8 out of 5 stars with 1316 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Series Pro Case's exceptional protection and high-quality construction. Many appreciate the case's snug fit and stylish design, while some find it a bit bulky or heavy. The lack of a screen protector is a common point of concern for customers. A belt clip is a welcome addition for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,316 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Bulky, Protective, Eh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky but protective. Love the silicon outer layer BUT it stretches easily over time. Also, the snaps don’t fasten in so well for the hard shell.. was afraid it would come apart!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey SF27,

      Yikes - we sense some strong uncertainty surrounding this Defender Series Pro! We apologize that you're feeling apprehensive, and we have to admit, we're also perplexed as to why the rubber is stretching, or why the side latches don't seem to be fastening as tightly as they should. Please feel welcome to call our awesome representatives at 1-855-688-7269, and they'll gladly set you up with a warranty replacement. We're confident that a brand-new case should exceed your Otter expectations and give you no such trouble going forward!

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great outer protection

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though it's a little bulky does the job for me. I've used this brand on all my phones

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Keeps them safe

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, as always otter box is top of the line and does what it’s designed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Rugged case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case the moment I got my new iPhone XS Max. It has protected it incredibly well!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome case!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects my phone really well! If I drop it i never have to worry about my phone cracking

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for protection! I own a construction company and make all my employees use it .

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always nice getting a new piece of equipment, fits good works well

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My go to

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work in law enforcement and I never go without my otter box for my phones. Great protection

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Case

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box always make a good case the best cases in the world

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for phone! Kept in this case for two years, no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has always been top of the line for me. Love this case.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an otterbox, so you can trust the brand. The only downfall is no screen protection.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great case as always from Otterbox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same great case as Otterbox always produces. Only difference is this case does not come with a built in screen protector as previous models and it is the same price. Other than that the case feels strong and durable.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Hard case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really hard case and protect the phone completely.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox is the way to go

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used an otterbox case to protect my phones and they have not failed me yet!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great, my husband has a habit of dropping his phone, it is very well protected now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case! Great support!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 6s Plus to an XS Max. I was initially shocked about not having a plastic screen connected to the Otterbox as the iPhone 6s Otterbox. But, I purchased a glass screen protector and everything is great. I have owned an Otterbox since I purchased my first iPhone in 2010. I usually get 2 to 3 years of use from my Otterbox. I highly recommend having one of these bad boys!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The ultimate protection

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best way to protect your phone, I never worry about dropping my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with all this phone offers .

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is quite a lot different from my previously cell phone I had that also was purchased at Best Buy which I replaced with this recent one ,so I went from a six x to this one which is a iPhone Xs Max, so it’s sure larger in size than the previous cell phone I was used to . But I do love this one and didn’t take long to get acquainted with the new differences in the use of the new one .

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the otter box case!!! I wish the case could be thinner but I like more protection.

    I would recommend this to a friend