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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1316 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Series Pro Case's exceptional protection and high-quality construction. Many appreciate the case's snug fit and stylish design, while some find it a bit bulky or heavy. The lack of a screen protector is a common point of concern for customers. A belt clip is a welcome addition for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,316 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    perfect protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed that this no longer comes with a screen protector. The case provides the same protection for the body of the phone as the previous versions.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    DURABILITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not stylish or fashionable but DURABLE. this case is as rugged as it is bulky but offer supreme protection of your investment. the raised front perimeter offers protection to the screen so you feel comfortable placing it face down on any surface. the back of the case also provides a raised circumference around the camera head protecting it from being scraped or coming into contact with surfaces when the phone is placed screen facing up. this case also provides wireless charging. Its blocky but you will never have to worry about damages to your phone as this things a brick!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good case for those on the go people. If you drop your phone a lot or have a heavy duty job I suggest you buy this case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otter Case ‘nuff said

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IPhone XS Max is an expensive computer, buy a good ‘house’ I.e case to protect! Otter Defender Series fit the bill! Otter case never fails me!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is easy to put on. I've dropped my phone twice and no scratches or cracks. Suggest buy one if you want to protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the thickness and ruggedness of this case protector. I don’t mind it being heavy. I really feel like my phone is secure from drops

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects my investment. What a relief!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case by Otter is the only case I would ever rely on to protect my phone. With the iPhone 11 Pro Max being so expensive spending a little more for the Otterbox was no issue at all. This case is guaranteed to protect my phone from any damage whether it be a fall, dusty and dirty conditions, water including full submersion, and even just being in my jean pockets along with any loose change or car keys that I have. It’s perfect for me and I’m confident you’ll think so too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is far out the best for this iPhone XS Max! It protects it with a good grip and it has a non slip feel that it attaches to my hand .

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sturdy and great feel

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and sturdy ,great feel. Best protection so fat. Saved from plenty of drops. Enjoy the belt clip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Case and Attractive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case does make your already iPhone Xs Max even MORE max in size. But if you like the screen real estate afforded by bigger phones it won't phase you. It's very rugged and consists of an inner two-piece snapping case that fits over your phone (don't try to force your phone in the new case or you'll break your phone and/or the case, because it's not designed that way - pull the rubber outer protector off and then unsnap the inner case) and a rubber outer piece that surrounds the inner case. The holster that comes with it works well, but it can rotate easy and it doesn't quite always stay on your belt (there is a bottom plastic hook that catches the bottom of your belt) - just beware. Overall, I like the phone case and was only going to use it temporarily until Tech 21 came out with the EVO Wallet. However, I like this one enough that I might just forget any other cases. Great case and you won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had my phone a little over a week now. I purchased the iPhone X max. In the pass, I’ve heard that the iPhones were easily to crack when dropped. I purchased a otter box to protect my new investment. So far, everything is good! A little bulky for me but I don’t want to damage the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Super Protective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very thick and very protective. The front of the case has a lip that protects your screen on protects from front face drops. There is an inner hard shell layer and an outer rubber layer. The only bad thing about it is that it is kind of on the bulkier side.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Stronger Than Dirt

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case on the market! Offers the best/most protection available. The belt clip really sold it for me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best protector for your IPhone if you have the habit of dropping your phone. It’s a little bulky but the extra padding is worth it

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Safe but heavy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is bulkier than I’m use too but has already taken a couple falls and did a great job saving my phone .

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that lives up to the standard of OtterBox protection. Fit is perfect on the Xs Max

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Really protects the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased the iPhone XS Max and I needed something to protect it. The OtterBox has always been my go to and with the screen being the whole phone now I really needed something to protect it. Although it does make the phone a little bulky (not as bulky as the old ones) I still like it for the protection. I also like the clip. When the phone is in my purse, I put it over the screen to keep it from getting scratched. The clip also pulls out so you can set it up like an easel and see the phone at your desk or wherever you put it. It’s also good for when you’re watching videos. They are a little pricey but so is the phone so it’s worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Very protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case may seem bulky to some but when you are spending such a large amount for a phone you want the most protection possible.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very durable and affordable. Comes in different colors, love the no screen so can add you’re own tempered glass.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    I'm clumsy...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone on a daily basis. With this case, I don't have to worry. It fits perfectly and has alot of cushion for protection.

    I would recommend this to a friend