Customer Ratings & Reviews
- Model:
- 77-64453
- SKU:
- 6397630
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case as offering excellent protection and a good fit for the Samsung Galaxy S20 Ultra 5G. Positive feedback also highlights the case's grip, ease of use, and included belt clip. However, some customers find the case to be bulky and expensive. The weight of the case was also mentioned as a negative aspect by some users.
This summary was generated by AI based on customer reviews.
Buttons don't line up.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks like a nice solid case unfortunately the button's don't line up. I couldn't raise the volume and the power button was constantly being pressed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sounds like a mismatch between the case and device, Nick. Are you certain that you have the Galaxy S20 Ultra 5G? Samsung actually has several other S20 models—the standard S20, S20+, and S20 FE—and we make very specific cases for each.
Feel free to give our friendly Otters a quick call at 1-855-688-7269 and we'll be glad to help get to the bottom of this mysterious situation.
Best
OtterBox Customer Service Team
Brand New
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber around Otterbox hard case keeps coming loose after wearing for weeks. This is my second case. Otterbein is not open to guarantee product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Meka,
We're so sorry about this. We'd love to help you with a warranty replacement on our OtterBox website!
Best,
OtterBox Customer Service Team
Meh
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Otterbox keeps the phone kind of safe. Due to the curved screen, I've still broken 2 screens lol
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Defender Series case. While our cases are tough, there are still some variables that are unpredictable. Though we aren't able to extend our warranty to the device itself, we'd be more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.already seeing wear signs on some areas and it's stretching.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jared!
We're sorry to hear that your Defender Series Pro case has gotten stretched out! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not very happy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm having issues with this phone. Many of my apps & calendar dates were not transferred!
No, I would not recommend this to a friendEhh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for less than a month, and the trim around the camera started peeling off
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jose!
We're sorry to hear that your Defender Series Pro case has already started peeling! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pricey for no screen protector but it works ok so far
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Brandon!
We're glad to hear that your Defender Series Pro has been working out! After extensive design testing, our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. If you run into any issues with your OtterBox, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Unrivaled protection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive tried many cases for various phone, but i always seem to find myself purchasing otterbox!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for always making Otter your go-to, we really do appreciate that! We did want to check in and make sure everything was going okay with your most recent Defender Series Pro case since the lone star rating you posted is actually the lowest rather than the highest.
If you are in need of any assistance, just give us a call at 1-855-688-7269 and we'll get right on the case!
Cheers,
OtterBox Customer Service Team
Does not fit phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit the phone! I bought one in the store making sure the model was current …but did not fit. The case has rounded edges while the phone has square edges. So I ordered one online thinking the in-store purchase may have had the wrong case in the package But the second case was the same…did not fit!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
It's definitely odd to hear that your Defender Series Pro isn't fitting your device properly, as we design all of our products to be a perfect match for each phone. We recommend giving our helpful Customer Service Team a call at 1-855-688-7269, and we can get you pointed in the right direction for your protection needs.
Best,
OtterBox Customer Service Team
S20+ case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case was awesome but after 4 month of use the rear rubber started to peel off and peel of edge's of any screen protector
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that Defender Series Pro! While we designed this case to be completely compatible with OtterBox screen protectors, we can't guarantee compatibility with all screen protectors on the market. If you are using an OtterBox screen protection option, give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Not worth it to me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't worth the money ,found one cheaper om amazon that was better and cheaper
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're feeling like the cost of the Defender Series Pro Case isn't quite in line with the value it's intended to provide. While we've never strived to be the lowest price point going, we definitely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection and performance available. If we can ever be of any Otter assistance, just give us a call at 1-855-688-7269, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It brooke in less than a year. Now I have to go online to claim the warranty fot it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we do have that warranty, so we're happy to get you a replacement. If you haven't reached out to our Customer Service Team yet, feel free to call us at 1-855-688-7269 or file a claim online, here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
No glass protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs a front protector. This has no protection for the front of the screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Kimberly!
We're sorry to hear about any disappointment with your Defender Series Pro case. After exhaustive design testing, our engineers determined that a built-in screen protector would be a hindrance to the functionality of the advanced display on this device. That being said, our tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. If you ever run into any issues with your case, please reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Case looks nice but thats it. My phone glass crack
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible for protecting you phone. The glass on the back of my phone still broke
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Travis.
We're sorry to hear about the damage to your device while it was in its Defender Series case. Our cases are tough, but there are some variables that can't be predicted. Though we cant extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Haven't used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased the wrong case. Can't return it cause the stores on long Island are closed. I log into my best buy acct and the transaction isn't there. I can't contact anyone from best buy either. So basically I spent 60 bucks on something I can't use.
No, I would not recommend this to a friendeh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the backing started to peel off after a year and a half
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Very sorry to hear of this peculiar peeling of the outer slipcover of your Defender Series Pro case. A year and a half really isn't all that long, and we're confident that a brand-new warranty replacement will be in it to win it for the long haul. Just ping our handy Otters through the following link, and we'll be glad to help get one in the works and have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Dont fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case dont fit in my phone i git a tmobile note20 ultra
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
So sorry for any confusion, but this Defender Series Pro case was specifically designed for the Galaxy S20 Ultra 5G which is a different size compared to your Galaxy Note 20 Ultra. We craft all of our cases on an individual basis to ensure their compatibility with the unique style and features of each device. We do have this case available for your exact device though! Feel free to give us a call at 1-855-688-7269 with any questions.
Warm regards,
OtterBox Customer Service Team
Otter Box case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case sucks top plastic broke already and phone holder broke as well
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Series case broke so soon. The good news is we have a great warranty that's calling your name. Please feel free to give us a call at (855) 688-7269 and we'd love to get you back on track to sturdy security!
Best,
obcst
nope
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but Delay and open box Lateeee lateee lateee
No, I would not recommend this to a friend- Pros mentioned:Case quality
Protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, amazing quality, fair price, omg.
I would recommend this to a friend