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Customer Ratings & Reviews

Your price for this item is $5.99
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The comparable value price is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 676 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Case as offering excellent protection and a good fit for the Samsung Galaxy S20 Ultra 5G. Positive feedback also highlights the case's grip, ease of use, and included belt clip. However, some customers find the case to be bulky and expensive. The weight of the case was also mentioned as a negative aspect by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 676 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly...don't go for anything other than this if you have this phone. For the price of this device, this phone deserves nothing less than this case. I owned the commuter OtterBox for this phone and honestly, it has nothing on this case, pay the extra few dollars it'll be worth it

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case which protects the phone well. I’ve used otter box cases in the past that protected the phone from all sorts of mayhem. I haven’t dropped the phone yet so I can’t speak to the protection it provides. I’d be most worried about the camera lenses.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A quality and great otter box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought a new phone and needed a phone case that would protect his phone since he is rough with his phone. I found this otter box and he was recommended it by friends. He found it for a great prince. He is very pleased with his new phone and case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Awesome Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Otterbox, They protect all around, camera is well protected. Yes they are bulky but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox defender

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use otterbox phone protectors with clips because I'm very rough on things and I tend to accidentally break stuff and the otterbox defender phone case has always kept my phones safe and now with the open screen they are much simpler to run my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality case that's been keeping my phone safe for months. My only gripe is that is designed for this phone but when I try to connect a thumb drive the case is so perfect of a fit that it actually won't allow the use of a thumb drive

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best phone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love they products. Its not to heavy and keepsmy phone well protected. Its also came with a phone clip. They are pretty costly, but I caught this one on sale for 39.99 buck so you can't that price which normally cost 59.99

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love this case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to put my phone into this case. Feels secure when in hand. The dark teal color is good for male or female preference. Also, popsockets stick to the backing, so that was a cool bonus for me. Doesn't interfer with screen protector placement either.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox defender is the best

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone protection for your high-end Samsung Galaxy phones. Stop going cheap with knock off claims with the cheaper phone cases. If you spend $1,400 for a phone don't be a fool and purchase a $10 phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 3 out of 5 stars

    Outstanding case, great feel. But needs parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still one of the best cases around (And comes with the full face cover belt clip which is great). But no screen cover is a minus and there is no protection at all for the camera port. Just a big opening where stuff hits it. If it had the screen cover and something that would protect the camera port, it would be perfect.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Defender Series case. After hundreds of hours of design testing, our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this OtterBox provides the same level of protection as Defenders of the past. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case feels and looks good. It is a little thick for some wireless chargers (not sure if it's a wireless charger limitation or the case that's why I didn't give any less stars). The beveled edges protect the screen and the camera lens'.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always count on an otter box to keep my phone safe have dropped my phone plenty of times even on the face but the OtterBox comes out around it so it protects your screen Great cases

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Full protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually use my phone in a lot of situations where it is vulnerable to take a good fall or hit, but with this case I don't even worry about those things anymore. I suggest you invest in a screen protector because it doesn't come with one.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Good enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits almost perfect for a Galaxy A71, which is what it was sold to me for. The S20U is just a tiny bit longer, so every once in a while it will slide down enough that the case buttons will not line up with those on the phone itself. Enough to knock off a star for in addition to the extra space around the cameras as they are smaller than the S20U.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox never disappoints

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always loved otterboxes and with a $1400 phone it was the only case I trust to protect my investment. I dropped it on a hard surface at work last night, picked it up and not a single scratch. Thanks, otterbox!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The Best case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has always been my first choice when comes to a case. Every single phone i use, i always slap otterbox on it, specially defender pro. Very stiff with 100% protection. You not gonna regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Product/As Expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was going to be super thick and bulky because of having to compensate for the HUGE camera array on this phone, but it's not. It's slim and protects your phone just as I always expect from an OtterBox Defender.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This case sets the standard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox cases are my preferred case for all my cell phones! I can attest that their cases are the best in quality and protection! There is a peace of mind that comes with knowing that your phone is safe from any drop!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox protects my smart phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used otter box for protecting my smart phones for years. They have, without a doubt saved my phone from damage many times. I will not use use my phone without having it protected by the otter box.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong like a brick

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox never fail to amuse me with their great design on defender pro. It’s kinda add a bit weight and bulky to your phone, but if you need extra protection, it is the right case for you.

    I would recommend this to a friend