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Customer reviews

Rating 4.7 out of 5 stars with 2006 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,007 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Works well but wireless charging doesn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits like a glove, the phone does not move. The material is good and does not slip out of my hand. I must say it protects the phone very well. However, please please note the following: 1) With the case on, my wireless charging pad no longer works. I don't have magsafe so I don't know if that still works. 2) Full screen protectors do not work with this case. The corners push up against the protector and creates air bubbles. I bought a screen protector that has a cutout for the notch which is a little smaller and it works with this case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case good price fit perfect and the best protection you can get

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Experience With OtterBox !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase OtterBox about 4-5 years ago and experienced way beyond normal abuse cell phone drops that amazes me with gratification that my cell phone is still in great condition !! After a slight tear alongside the corner of the camera, I decided to replace it with a Brand new OtterBox about a week ago due to past experience...Thanks...

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    This case is a must for your phones!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Otterbox Defender cases for my phones and they are built to last. My wife had to recently replace her phone due to a cracked screen after dropping the phone, she did not want to use a case like this because its “too bulky”. After paying for a new IPhone, it was a non-negotiable to put it in an Otterbox Defender and a Zagg Invisible Shield, so far she has dropped the phone a couple of times but with the protection offered by this “bulky” case the phone stays in pristine condition.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has been very good at protecting my phone. It is light weight, impact resistant, easy to grip.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection snug fit and easy install. I already dropped my phone a couple of times and it protected it well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    True Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case Pros: Otter offers good shock protection for your "investment". Got it on sale for $35, so it was a good deal Cons: Does not have built-in screen protection. Unlike previous Defenders, you will have to purchase separately. The screen protector you purchase will lift up on the corners as you put on this case protector Solution: I recommend you put on the case 1st, then, using the case protector as a line-up guide, carefully install the screen protector (use scotch tape on the back side of the screen protector to act as handles to install - do a trial run before hand to get used to it). MAKE SURE, a MUST, you clean everything very well before you start the process....it cost me $15 to find out this little detail

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The most durable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The black iPhone 12 Otterbox is a perfect blend of style and protection. Its sleek design complements the phone's aesthetics, while the rugged construction ensures top-notch defense against drops and impacts. It's the ideal choice to safeguard my precious iPhone, providing peace of mind without compromising on looks.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Always Trust Otterbox!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case! Although it is a bit bulky, I never worry that my phone is not protected. I love that it came with the belt clip, so that I don’t have to shove my phone in my pocket (us women know our pockets are too small for that!) I wouldn’t call this case “pretty”, but I’d rather be protected than have an attractive case. Overall rating, 10/10.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Maximum protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made case that gives maximum protection. Fits well in the hand and has a non-slip finish.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otter Box Knows iPhones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned an Otter Box for my previous iPhone and in the five years I had them together my iPhone survived any number of drops without a scratch. So when I invested in a new $1000+ iPhone I immediately ordered a new Otter Box to go with it. Instructions for marrying the two were pretty weak but once I got them together the tight solid fit gave me the same feel and confidence that I had with my previous iPhone/Otter Box pairing.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Belt clip

    Rated 5 out of 5 stars

    still protecting i12 after 6 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my 3rd otter box, and they continue to provide good protection on my iPhones, I was worried about the iPhone 12 and the need for a glass screen protector, but the glass protector in combination with this otter box has been good for the 6 months and counting since getting my i12, I use the belt clip and holster a lot and it has held up so far, past otter box belt clips have broken, but this one so far is holding up

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Ease of use, Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for my iPhone keep my iPhone safe when I accidentally drop it from cracks easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    rubber of the otterbox protects

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I accidently dropped my phone from one story house trying to fixed the shingles and nothing broke. the shield protected my phone. wear and tear of otterbox last about 5 years, then you have to order another

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Iphone 12 Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Strong protection. Actually makes the iphone less likely to slip out of your hand. The camera lens on the back of the iphone protrude out quite a bit. When setting the phone down on its backside, the case fully protects the camera lens. Without a case the phone does not sit level since it is resting on the lens. Depth wise it is less than the Otter case I used on my previous Galaxy S6 phone. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Belt clip

    Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case provides the protection that my phone needs I work in construction. This one is a replacement. The latch that holds the phone in the belt clip wore out. I buy the same clip/ case for every phone I get. I’ve done this for the last 10 years. I like the Otter box cases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for my phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, have had no problems with it so far, would highly recommend to buyer looking for a replacement phone case, good quality and decent price!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this when we upgraded our phones. Have used this case for older versions of iPhones and have had great success with them in the past and have had the same great protection so far. Would definitly recommend if you want a great phone case with good protection and without too much bulk. My husband farms and this works great for him.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Perfect care!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect case. It’s got the bulk to protect without being massive. Very easy to install. This is what I love - put the phone in there and forget it. Only thing I am not crazy about it is the cover for the charger port. Not easy to use but That’s probably the point - to keep that port from getting all kinds of lint in there. Just hope it doesn’t break.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Solid snug cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case yet not too bulky. Good protection while the charging port and sound on/off is protected but not making them difficult to access. I love the product but wished that the fitting instructions were a little clearer for those of us less technically minded people new to the Otter brand.

    I would recommend this to a friend