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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 526 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the Defender Series Pro case's protection and fit for their Samsung Galaxy S21 5G phones, finding it easy to use and of high quality. Many appreciate the case's grip and the included belt clip. However, some customers wish it included a screen protector and find the case somewhat bulky, with a few also mentioning concerns about the price and charging port cover.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 526 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Defense

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBoxx Defender series offers excellent protection for your phone and can take a serious beating before having to replace it. Your phone is completely covered exposing only the screen and the camera. You can't really ever see the color of your phone using this case but you can be confident your phone is protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Defenders are excellent phone cases!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a case for our new S21 5G phones which are replacing our 3 year old S9 phones. We had OtterBox Defender on our old phones and were completely satisfied with those. We expect the same level of satisfaction with these. They provide excellent protection for the phones.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Phone Saver

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying OtterBox Defender models for several years. They always helped me to keep phones intact, although I drop them several times a week. This one is no exception, saved my phone several times. This model does not have a screen cover. I purchased a screen protector as well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Life saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped this phone already and this case made all the difference. No dents cracks or issues, would definitely stick with otter boxes. Just for those who don't know this is a 2 or 3 piece case, it comes apart so your phone can fit in snug, don't try to shove it in without taking the pieces apart.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase an Otterbox case for any cell phones I've ever had. They secure the phone very nicely and work as intended if the phone is dropped. Obviously dropping your phone from a great distance is a different story. Haha. Definitely recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice color. Great protection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the subtle color. I also like how Otter Box doesn't make the cases too heavy or extremely bulky anymore. Unfortunately, I've dropped my phone a few times, but this case has provided excellent protection. It's reasonably priced. You can't go wrong with it. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best phone case series ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat phone case to ever buy. All of the defender series is absolutely amazing I love this case. Ihad a phone for 3 years that went through falls drops smashes and all and after 3 years when I bought my S21 it did not have a single crack or scratch on it. This case can't be beat!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good quality cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and strong cover, you don’t go wrong with this if you have kids that can potentially break the screen or the phone itself. It’s a little pricey but worthy for the long term. My first cover lasted for 2 years and changed now just because upgraded the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best otterbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best otterbox i ever had. I first purchased the symmetry. Didnt work out for my phone so i got this otter box defender pro and i am completely satisfied. For anyone looking to get an otterbox id go with this one for the samsung s21 ultra 5g.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Good phone protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box Defender cases have always been my go to case being a contractor. This is the first defender that no longer has the included screen cover. Still minus the Screen cover seems to be a solid case to protect the phone with the multiple layers of protection. Only think it should be priced less since the lack of the screen cover.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, this case is fully compatible Alpha Flex! If you have any troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for any phone hands down regardless what phone you have this phone case will protect it. I use on every phone i buy. And if the case eventually breaks or damages contact otter box and they will ship you a new one for only shipping cost.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth Every Cent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Defender case os awesome. Getting it through Best Buy was cheaper than the manufacturer's website and Best Buy delivered it in 24 hrs. Couldn't be happier with the product or the delivery.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some Otterboxes are a bit heavy and clunky. But I prefer that to a broken phone. The clip is useful to have. I wish these were still available with the built in screen protector. Other than not having the screen protector its perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Fantastic product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't do without an Otterbox to protect my phone. I know I'm clumsy. I started out with cheaper cases and ended up with damaged phones. Then I discovered Otterbox, no more damaged phones. Used them for years now and you can't beat the quality and protection!

    I would recommend this to a friend
  • Cons mentioned:
    Charging port

    Rated 5 out of 5 stars

    It's an otter box

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this case everyday for well over a year and it's still holding up pretty well The piece that protects the charging port is starting to tear off but I expected it to go ages ago Not bad

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Very good but bulky!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable yet easy to use for buttons and USB port access. Just a bit too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Case Ever!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use Otterbox because they are the best. A little pricy but they protect your investment like no other case can. If you value your phone use OtterBox to protect it. I will only buy otterbox for the best protection available and you should too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The only case you should buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. I drop my phone all the time and the OtterBox keeps it safe. You couldn't pay me to use another case. I've had these on all my phones over the last 8 years, and they've worked flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Charging port

    Rated 3 out of 5 stars

    Quality and durability

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have loved otterbox my only issues is the rubber trimming has started to peal and the charging port rubber is starting to wear. It hasnt fallen off yet though however im not very light with it I work in a heavily industrial environment and holds up well.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your troubles with that Defender Series case! We appreciate your feedback about the peeling slipcover, and we'll be sure to let our design team know about your experience. In the meantime, we do have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    OtterBox Samsung S-21 5G Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits the Samsung S 21 5G perfectly. Works as well as my previous OtterBox purchases. Seeing the usual OtterBox quality as expected. Be sure to select the correct case for your phone based on phone model.

    I would recommend this to a friend
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