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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1267 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro for Samsung Galaxy S21 Ultra 5G highly for its protective qualities and camera quality. Many find the case fits well and is easy to use, with a good grip. Some customers note the absence of a built-in screen protector and consider the case a bit bulky, while others mention the price and limited color options as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,267 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A definite must have these days. I've been using OtterBox Defender for about 6 years now. They are worth every penny. I don't drop my phone often but when I do, I'm glad it's wrapped in an OtterBox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Too bulky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case seems as if it would protect the phone well. As it should, being that it is quite bulky. The phone itself is already large. I don't want a case that makes it a lot larger (i.e. thicker). I like my phone in the case to be well protected but maintain a slim profile. Returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case works really well, holds my phone in place and protects it from hard falls. I am a vehicle service tech and I have dropped my phone several times and the case takes all the impact.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowing that Samsung doesn't have very good protection we knew we needed something. OtterBox was the logical choice for us. We knew the product name and had previous OtterBox cases before.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A must by for clumsy hands.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox always knocks it out of the park with their Defender Series cases! They are the only ones I trust my Samsung phones with. Extremely durable and best for those with clumsy fingers.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love my OtterBox Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fit and rugged. Otterbox is heavy duty protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Wonderful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this is a strong Otter box as my toddlers tend to handle and drop my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    personal belt clip phone protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this allows me to accidently drop my phone without the fear of breaking or cracking my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox (Defender model) is excellent protection for any phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox is THE Protection.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with OtterBox products is a long one. I recently acquired an S21 5G Ultra phone, replacing a first edition Note 4, purchased in 2014. I used the defender series on that unit as well. As a service technician, encountering many phone hostile situations, the OtterBox kept my phone protected through it all. The new Defender, is as ruggedly built and provides protection in key critical areas most vulnerable to any phone. With the defender in place, I have many times dropped my phone from heights of 8ft, or more. Each time, after catching my breath, for fear of finding a shattered device, to find my phone completely intact, fully functional. The new OtterBox case is built the same way and I expect it to provide many useful years of reliable service. The S21 Ultra is a large, heavy, phone. The Defender case uses minimal real estate around the phone. It provides protection in the key areas of the phone, most likely to break in a drop. The drop tests done on that phone were not very encouraging. All the while, watching the reviews, I couldn't help from thinking, they should do those tests with an OtterBox installed. The results would have been much different. I trust OtterBox with my equipment, including my tablets, and other devices. I refuse to use anything else.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second otterbox case I've purchased it is excellent very sturdy and protects my phone very well I like the way it looks and the clip on the back is perfect I'm happy with this case

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan of their cases, the most durable, may not be the best in terms of size especially if you have a big phone, but Otter Box cases always tend to guarantee your phones safety

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox for the win

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case to protect a very expensive phone. I always choose Otterbox cases to protect my smartphones and this time was no different. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable and reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, durable great protection for my phone. Always buy this brand, hasnt failed me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always Trusted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an Otter what can I say. Only issue is the flap to access the charging port. I have a feeling over time this could break off but only time will tell. Heck might not even have the new phone long enough to find out. Haven't see a need for the belt attachment yet. Phone is a bit too big to have it hanging from your belt.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, protects phone well. Easy to take on and off. Little pricey but over all good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always loved the Otterbox Defender cases. Too bad BestBuy can't get me the phone to put in the case.(Samsung s21 Ultra 5g 512gb. I bought it in anticipation because it was on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Really nice phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone i have owned love this phone no complaints at all super customizable camera is amazing with a bunch of editing tools really good with multi tasking

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Reliable case - Protect my phone on many of DROPS.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Why I love OtterBoxs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my OtterBox as usual I've always brought them because whe I drop my phone I've never had a cracked phone in my life. So I purchased one for brand new galaxy S21 Ultra 5G

    I would recommend this to a friend
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