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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1267 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro for Samsung Galaxy S21 Ultra 5G highly for its protective qualities and camera quality. Many find the case fits well and is easy to use, with a good grip. Some customers note the absence of a built-in screen protector and consider the case a bit bulky, while others mention the price and limited color options as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,267 reviews
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very protective and fits perfectly. I would buy it again for those who have the same phone as me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone protector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that keeps my phone absolutely safe. I drop my phone probably 10-15 times daily and it protected fully by this case. The only drawback is that the fingers that hold the phone in its carrying case are to fragile and break off to often. This makes the carrying case useless and needing to be replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    kelzo90

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good grip, looks good, protects phone. plus on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great otterbox case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Very durable and keeps my phone protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Top level protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the protection this case provides. I don't even flinch when I drop my phone. However I wish there was a way to make the product less bulky and more stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    BEST ANDROID MONEY CAN BUY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my galaxy s10 in my pond so kinda needed a new phone, got this as i had the s10 for a but over 2 years anyways, and its just like it but even better, and with a bit bigger screen, and amazing camera, and all the bells and whistles you could ask for, i do wish it was cheaper $1200 is a bit much but if it last me 3 to 4 years ill be happy, will update if anything happens to it. I love android and samsung but the price for the NAME brand is kinda ridiculous. Anyways great phone, highly recommended, purchase this instead of the icraps.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Protective

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well at protecting the phone. I have dropped it and it still works. Get a glass screen protector too. Does not come with one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome warranty coverage and great customer service. Go BestBuy

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case, wish there was a screen protector included

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Standard great otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on, buttons work well, very well built and protects the phone when dropped.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    LOVE IT!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Otter Box!! It fits like its supposed to! It provides great protection and it looks great!! I think its the best phone cover you can get!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Classic OtterBox...more than paid for itself with as many times as the phone was dropped and had no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Durable case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice durable case. The only part I think could use some work is where the case wraps around the camera area, the case is raised but there is no real protection for the camera area. Gorilla glass or something would be better then nothing. But overall the protection is good.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very protective.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful to protect the complete telephone. I bought the first one when I got the phone. I've drop [email protected] the phone numerous time and it protected the phone very well. I just bought a new one after the tag came off to protect the power adapter.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case and not too bulky. Some of the older defender cases were almost bullet proof but doubled the thickness of your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox = Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best case on the market for protecting your phone. I wasn't paid for this. I'm not a bot. I'm starting 2026 off with a reasonable product review.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    PROTECTION!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the protection need for the S21 Ultra I purchased. It has great coverage and snugly fits the entire phone. I highly reccommend.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    No built in screen protector!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. But the only downfall is, it doesn't have a built in screen protector. Like all the previous ones I've had for other phones. The otterbox compatible screen protector is an additional $40. That extremely sucks! Great warranty. Best for any case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always quality. Mmmmmhmhmmmmmmm jus alil more bulky but ive dropped my ultra since purchasing and otterbox definitely protected the device.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    otter box defender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best box for the price. they had it in store. checked it out. only issue was no glass for the screen

    I would recommend this to a friend
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