Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1265 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro for Samsung Galaxy S21 Ultra 5G highly for its protective qualities and camera quality. Many find the case fits well and is easy to use, with a good grip. Some customers note the absence of a built-in screen protector and consider the case a bit bulky, while others mention the price and limited color options as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,265 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    William's outer box

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, stylish design and great quality and protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tried & True

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect case for me, as i have the havit of damaging cameras and ruining screens.. its a padded room that masquerades as a phone case. The tendency to leave my phone face down or carry it without holster gives me new found relief..absolute must have for me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Very Solid

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid case, like all Otterbox products that I have used, this one is really good and easy to put on.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect case for Galaxy S21 Ultra

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone great. Have always had good protection and fit with Otterbox cases and products.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Great Case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the S21 Ultra, this is a good overall case. it fits well and does not interfere with the operations of the phone. Furthermore, it does not add much weight to it where it becomes bulky in your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox Case Best Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy otterbox cases and when nobody else has them, i can always count on Best Buy. The purchasing progress from start to finish was seamless. Customer service was exceptionally excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protected and slim

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone feels very protected in this case and it still has a slim design

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing Investment. Worth the money

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this on my phone since I bought it three years ago. I can't tell you how many times I've dropped this and still the phone is pristine. Even corner drops! Cement, pavement, tile, you name it and this case has saved my phone from it. I will never buy a different case. Amazing investment.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    OtterBox Case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good case, OtterBox always have the right case, not heavy and device still looks thin.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    otterbox, always a good choice

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    keeps the phone protected and i love that i can clip it right to my belt for easy access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and products! Always find what i am looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    ultimate protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've dropped my phone a few times and only had to wipe the dirt off. it is a bit bulky, so doesn't work well selfie taking devices too well, due to its size. as far as protection goes its top of the line

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good Protecter

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, havent had to truly test it though. Down sides is that it is hard to use the side swip app panels on it, and it is a bit thick, but if you want to protect you phone, this is the case to get.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case. That fits my phone and protects the edges and back.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent like always loved the defender cases wondering y they removed the built in screen protector tho

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent investment

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always purchased Otter Boxes for that durability and protection but this defender series is at another level. The phone has been dropped from a high level and not even a scratch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crazy powerful phone.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung flagship phone. This thing is crazy powerful (admittedly more than what I need). Basically I'm looking to use this as a PC replacement while traveling. Samsung doesn't seem to have much bloatware though it is persistent about having you use their ecosystem. Display is crisp and responsive. Battery life has been decent (considering how much I use it). Would totally purchase again (but man that price is no joke).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung phone

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone and works perfect for me i love samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox for the win!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the only cell cover I will use. Had my previous one for years but somehow, with grandkids and dogs, it saw it's last days, no fault of Otterbox, at all. Best Buy service was 5+ as usual. Easy, professional experience. Price was great too, it was on sale!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    GREAT case, love it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The directions that come with the case are ridiculously scant. How hard is it to give clear directions with an expensive product, COME ON ! I had to look online to see how to get the phone into the case. As for the case, it fits perfectly and I have no problems using the phone with the case on. Opening and holding the cover open to get the charger in is tricky at times, especially in the dark.

    I would recommend this to a friend