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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 197 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell case's excellent protection and great fit for their iPhones. Many appreciate the ease of use and the case's high quality. However, some customers express disappointment over the lack of a built-in screen protector and find the case somewhat bulky. The improved grip is also a frequently cited positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 197 reviews
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Cell phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the fact that this case doesn’t have a screen protector like the one I got for my iPhone 8. I have plans to return it because I can’t even get my iPhone in it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to disappoint with the lack of an included screen protector with the Defender Series Pro case. Although an integrated piece such as this was a longstanding feature of this model's design, we actually moved away from that setup back in 2017 in favor of direct interaction with touchscreens or use of a glass screen protector.

      If you're still struggling with installation, we'd be more than happy to help talk you through the process. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!

      Best,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Does it’s job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids toss my phone a lot and this case is the best thing ever

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best phone case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for careless teenagers who drop their phones!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad. Too much..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Didn’t think I’d like the clip but I do

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Iphones over the years and from my first I have had an Otterbox. I have dropped my phone multiple times and it had done it's job to protect my phone. The one time I bought an off brand off Amazon, my phone screen cracked. This was the first time I cracked my screen, and it fell the way I usually accidently drop it. Back to Otterbox, the brand and case I love. This particular case actually comes with a clip. I had to work an event and my pockets were not deep enough for the phone, the clip came in handy! Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 4 out of 5 stars

    Tried another but I did discover theirs no other

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I upgraded my phone to the new to the iPhone 14 my service provider offered me a deal on a different brand case. I decided to buy it because it was clear would show off the actual color and style of my phone. Ultimately didn’t like the clear case is it yellow and just in a couple months time. This particular case my phone would slide a bit too easily. It wouldn’t stay on my car seat, or in my pocket as good as I like. I am glad to be back with otterbox defender. Clearly the top of the list for quality in design and protection. It has the standard rubber shroud for the right amount of tackiness. I thought I’d be annoyed it didn’t have the plastic screen cover anymore but I was pleasantly surprised to discover a piece of tempered glass is a way better solution. Doesn’t get scratched up as fast and if it does you simply put a new piece of glass on the phone. Still holding up after a few months but if it does wear out or I decide to get a new one I’ll definitely be looking no further than an otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    Casing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is easy to install and fits very well. It has a hard casing that helps protect the phone from most damage.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    I’m a farmer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otterbox “defender series”. #1 It’s protect ability and #2 For its non slipping qualities. You can lay it anywhere and it won’t slide around.it’s rubbery all over surface keeps it from sliding. I’ve had 4 iPhones over the years, I went from iPhone 8 to iPhone 14. There is NO WAY my iPhones would ever last 6 years without the otterbox defender cases they’ve always had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Fits like a glove

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Easy to fit on my IPhone 13. Makes phone comfortable to handle and protects it. Left my phone on my trunk and drove with it stayed on the phone. Opened the trunk then it dropped. The phone was not damaged and either was the case . It’s a must have make sure you invest in one.worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my phone perfectly and offers much protection, I drop my phone a lot and it has done a great job this is my second purchase of this case, I only needed a new one because I got a new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big, strong, and utility...what an Otterbox is for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Otterboxes since a job that put touches in them, and they are amazing. I've witnessed coworkers accidentally drop them down flights of stairs in a parking garage, drop them from a story above, and kick them across the room, and just the rubber gets a dent. They are warriors, so when my iPhone screen broke a month ago, I knew nothing better. Other than the durable build, I use the screen cover and clip to inspire myself more to just leave my phone behind and charging, and utilize my Apple Watch more for controls and needs. A covered screen is lesser seen for the notifications, etc. I also use the clip to sink it halfway in my front pocket, making it a bit less obtrusive in my clothing.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Really great protective case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable case and very protective. was using silicone cases and they just felt nasty. Saw this one and knew it was the best one I was gonna get for the price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox for iPhone 14

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides ample protection for the iPhone 14, while not interfering with any of the phone’s functions, including wireless charging.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Solid protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid phone protection, with soft rubber coating make it easier to hold on to your phone so you don't stop it in the first place!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use an Otterbox, an this one is working out great. The only issue I had was I couldn't understand the visual instructions on the package. I had to go to you tube and found a terrible video of a guy trying to cram the phone into the box as I was trying to do. The next video did have helpful instructions so I was able to put it on safely.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy . Fits well . I wish there color options . Black is hard to find in the bottom of a bag .

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Hot Box i14 Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the i14 plus like a glove and just like the old Defender box. Works well and not too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps keep phone protected and has great grip. Doesn’t keep dust completely out but does help.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    THE COVER FOR MY OUTTER BOX CALL "J O Y"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS CASE IS THE BOMB. IT HAS SAVE MY PHONE MANY TIMES. This is the 3 case I have purchase. Like I said before it is the BOMB. NOW I WOULD LIKE TO SEE SOME SPARKLES. I HAVE DROPPED MY PHONE SO MANY TIMES. THE FIRST TIME I DROPPED MY PHONE I START TO CRY. BUT WHEN I PICKED UP MY PHONE, I CRY TEARS OF JOY. JUST LIKE THE JOY IN CHRISTMAS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always this is a great product I really like the warranty I’ve had numerous cases and if there was ever a issue they replaced it quickly

    I would recommend this to a friend
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