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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 197 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell case's excellent protection and great fit for their iPhones. Many appreciate the ease of use and the case's high quality. However, some customers express disappointment over the lack of a built-in screen protector and find the case somewhat bulky. The improved grip is also a frequently cited positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 197 reviews
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box fits perfectly and will help protect your phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Protect like a pro

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking it out and putting it on is a bit tricky and annoying when needed. That said, my phone has fallen more times than I can count and the screen is intact. I believe this is the longest I’ve used a phone without cracking the screen (running about 8-9 months now). Look is pretty basic and it does add a bit of weight and bulkiness to my iPhone but I don’t care.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Thin case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and thin style. Cordless charging works great.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case!!! Keeps phone protected and fits perfect.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Nothing like an otter box

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box case does add a little bulk to the phone but if you’re a tradesman like myself this case is solid. I’ve had these cases for a number of different cell phones and all of them were able to let my phone maintain great quality condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this case for 2 years after I purchased in 2022. The case is great and sturdy. The defender series is the way to go for phone protection. Very happy with this purchase. It is time to replace the rubber case as the volume botton have worn out and the rubber to cover the charging port broke off but again that was in its second year.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best overall cases for protection. I have been very loyal to the defender series as they have kept every devise I have owned protected. Yes they had a little bull, but the piece of kind for protection room is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been using Otterbox since 2010. For me there’s no substitute. I work on concrete, I drop my phone at least 2-5 times a day. Not one time my phone has been broken. No not from a Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protective and worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only will buy an Otterbox for my phones. Not the most attractive but I have a habit of dropping my phones and with an Otterbox, my phones have never cracked. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Report on Pro Hard Shell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is strong and durable as far as I can tell. It seems to be strong enough to protect my new iPhone 14 from damage if I dropped it. I'm pleased with this pro hard shell.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Old version was better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be excellent if they still made this shell with the plastic front so your phone screen didn't get so dirty. The old version of this is much easier to keep phone clean and scratch free.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Elaine! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our engineers redesigned our Defender Series in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Top notch case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case--except this does not have a cover built in like the Pro's did for earlier models. It still protects the phone with a inside plastic skeleton--and that is wrapped with the rubber outside.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for your iPhone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great to protect your iPhone and sell it when you upgrade. You really don't have to worry about any damage

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best investment to protect my teenagers' phones. We have owned several otterboxes and nothing compares

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Extra protection for cell phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides excellent protection against accidental dropping or bumping into other objects. Works great with belt clip to stay locked in place whenever no being used.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Solid Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product ! Easy to install and looks like it will last a long time. I hope the holster clip is dependable as well since I don't like putting the phone in my pocket. Well worth the premium price since I want the best drop protection for my new phone. The textured grip is also a big plus against the phone slipping out of my hands or sliding off a smooth surface. Added a glass screen protector for complete security.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s well worth the money I have dropped it 3 or 4 times and the phone still works.My old phone I drop it 1 time and it never worked after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This case is great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the case so much I bought it again. Otterbox is keeping it solid with this three piece design

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case I love otter box, have had them on every one of my iPhone through the years. Just wish they would include a screen protector for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best in Class!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otterbox products. It's all I ever buy for my phones. Best protection you can get and this one came with the belt clip as well.

    I would recommend this to a friend
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