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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection offered by the Defender Series Pro Hard Shell, along with its good fit and build quality. Some appreciate the grip and the inclusion of a belt clip. However, a few customers have concerns about the bulkiness and price, and some miss the inclusion of a screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 568 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is an overall great product it protects my phone in every way which everway it falls and lands I don’t have to worry because I know my phone is well protected with this otterbox case from best buy. Another feature the otterbox case has is that it covers the catching port to my phone so dust or anything else of that nature doesn’t get in there to where it damages my phone. So over all I give the case a 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality and will do a great job of protecting my iPhone. No

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox just makes a great phone case. When you have one, you know they are protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The Best Money Can Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest protection you can get for your phone. I have been buying Defender Pros ever since iPhone 5 or 7. I must dropped my phones at least 50 times and have never had to replace a iPhone due to damage, nor replace the glass screen. Same for my iPad 13 Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, good protection for phone! Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fit perfectly, and is keeping the phone safe. The online ordering was simple, and I received a text the next morning as soon as it was ready for pickup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gone but not forgotten

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well. I’m sure it is perfect as all otterbox cases are. But my stubborn and unbreakable (like an otterbox) husband refuses to activate his new phone because he is afraid he will lose pictures he never looks at even though he can keep his old phone and doesn’t have to wipe the old one. We bought him the case in the hopes that the billion dollar. Contract we signed to get the phone from Apple wouldn’t be so he could just lose this new phone somewhere in the house. Which he has apparently done so we are 3 weeks past Xmas and the case and the phone may have ended up with the wrapping paper and Xmas decorations because I haven’t seen them anywhere and my husband is still using his iPhone from 1974.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Time for an upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time for an upgraded case. Otterbox is never a disappointment. Fits great and keeps my phone protected.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Best way to protect your device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using OtterBox for many years. Still the only brand I buy for my devices. Feels good, looks great, protects my investment. What more could you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Worth getting it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love otterbox and love how it protects my iPhone while having it slim and not to bulky. Worth it and a brand I would recommend no matter what

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Grip

    Rated 5 out of 5 stars

    My go to phone case for every phone I’ve ever had.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just what I wanted to add a little protection to my phone as well as added grip to prevent drops and slips. Sturdy and compact design, easy to remove and install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my OtterBox case I got at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built, I actually picked up the wrong one, took it back in still unopened and they exchanged it and found the right one. I had one exact like before it lasted years.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love my phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Otterman, great case to protect my phone. Lasts a long time, and sturdy. Even when you drop your phone, this case holds up and protects.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection! You can trust the shell to protect against phone damage.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case fits like a glove and is very strong around the phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    heavy duty case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this case-protects well with all his outdoor work and heavy lifting, etc

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Adds durability to an expensive mobile phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I especially appreciate the sure and comfortable grip and the clearly well-engineered shock protection. I have used this for a month or so, and will be monitoring the durability of the two flaps that protect the "mute" button and the power receptacle which snap closed and readily open. This protective shell is a little pricey, but seemingly worth the extra cost. Also of note: the sales consultant was very knowledgeable about cost/quality alternatives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox phone case is the highest quality that my company has found.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otter phone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great and has great protection, gives professional image.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Case there is !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , keeps my phone well protected while still being lightweight .

    I would recommend this to a friend
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