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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 684 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the Defender Series Pro Holster Case's protection, fit, ease of use, and quality. Many appreciate its good grip and compatibility with wireless charging. However, customers are negative about the lack of a built-in screen protector and some find the case pricey and bulky. Concerns were also raised regarding the durability of the belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 684 reviews
  • Rated 5 out of 5 stars

    Otterbox Defender Samsung 10 Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy Otterbox and I never get disappointed from Best Buy! Best price and best case!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Ease of use, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Fantastic case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was super easy to put on. Love the holster. Easy to get phone in and out of. This case is good quality and has saved my phone from a drop already. Was a little pricey but so far I guess worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Outstanding Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only product that has kept my phone protected. It's been 18 months of protection ( it has a double cushion)and it's compact enough to fit in my sling purse- the grip is not slippery- I have recommended it to family and friends and two of them swear by it as well. My phone falls down by the minute, specially when I was doing Census work and juggling two phones and paperwork at the same time . Never once did it crack or get damaged. I swear by this product.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the Galaxy S10 perfectly and the grip is non-slip. A little bulky, but the phone is well protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price, Screen protector

    Rated 4 out of 5 stars

    Otterbox Was The Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased way back in December of 2019 but no screen protector so not very protective and having had Otterboxes on every phone we've had since phones became more fragile, and it's the best available but sadly without a built in screen protector. It's also the most expensive unless Pelican has one available but they did not for my new phone. This was purchased as a gift for a family member so not mine. Phone screen is and has been cracked to the point to unusable so while Otterbox is a great case, it's definitely as good as it was when it offered protection for the screen too!

    I would recommend this to a friend
  • Cons mentioned:
    Clip, Screen protector

    Rated 3 out of 5 stars

    strong case , a few flaws

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought may 2019, belt holster broke , march 2020, they need to change the way the belt clip holds onto the case, it is built so the belt clip can come away from the hoster . then snap back in, i've had to do this before , but this time the fingers on the snap broke and it will not hold now, which is a good thing but they need to make the fingers that hold the belt clip stronger, contacted otter, and they will replace it, under one year, but they charge you $ 7.35 for shipping, i paid 59.00 bucks for this thing,, not happy on the case that goes on the phone its build very heavy, only problem here is the sides of the case do not stick up past the screen, if the phone falls flat its ok, top and bottom cover screen, but sides are even with screen,

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Bryan!

      We're sorry to hear about the issues that you ran into with your Defender Series Pro case, but we're glad to hear that we were able to get you a warranty replacement! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our amazing CS team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Great for Industrial Workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Otter box is really protects my phone and is so easy to use. I am able to charge my phone with a wireless charger with the case on so it makes it reduces the hassle of having to take it out of it's case to charge. The one problem I have had is that the clip wears out and will break after about a year. I wish they would make it stronger so it wouldn't have to be replace so soon.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recomend otterbox for any mobile device..saved my phone on several occasions from being damaged as i work in a tough environment for a cellular device.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Trusted Protection and Durability

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly, in 8 years of owning several different smart phones, I have never incurred a cracked screen or structural damage to a phone. I toss my phone onto my desk every day at work and then onto my hardwood table when I get home. I have dropped my phone directly onto solid cement hundreds of times while living in the dorms of my alma mater. I have accidently dropped, thrown, hit, and landed on my phone amid manual labor jobs in cement warehouses, outside on uneven jagged ground, and on sharp gravel roads. How, after all this, have I not seriously damaged a phone? Outside of pure luck, I believe it is due to my continual use of Otterbox's Defender Series line of phone cases. I am not a loyalist by nature. I typically buy products objectively; based on verified reviews, comparative features, quantifiable specifications, and sufficient pricing; not due to nostalgia or loyalty to a particular brand. Yet, each time I purchase a new phone, I inevitably find myself coming back to Otterbox without much deliberation. Sure, I do a little research on other phone cases, but in the end I always choose Otterbox's vetran Defender Series. My last two being the slightly more expensive "pro" version. Here is my list of pros & cons for the Otterbox Defender Pro. PROS: Style - Rugged but elogant - Thick without looking bulky - Solid black color looks sleek - Camera module is openly displayed in recess - Form fits to the phone's inherent design - Accent lines give it a tailor made look - Variations in grip texture feels premium Utility/Protection - Exterior Rubber Molding:      1) Absorbs hard drops and heavy hits      2) Easy-to-grip anti-slip surface      3) Easy to open/close port cover flaps      4) Inhibits liquids, dirt, and grime      5) Pro model is (supposedly) antimicrobial      6) Rarely becomes too hot or cold in hand      7) Scratch resitant 5) Slight pliability eases hand discomfort - Inner Hardshell:      1) All inputs, i.e. buttons, mics, and sensors, are guarded but unobscured      2) Fully encases back and sides of phone      3) Increases phone's overall structural integrity      4) Interlined padding cushions phone      6) Precisely fits along edges of curved displays      6) Prevents damage from bending or weight      CONS: Style - Conceals manufacturer branding and text - Hides phone's true color and styling - Lacks a wide variety of color options - Perceived screen bezels are extremely large Utility/Protection - Exterior Rubber      1) Can be difficult with pant pockets      2) May stretch out when removed      3) Exaserbates overall size and heft of phone      4) Flaps make it harder to access ports      5) Oils/sauces are annoying to clean off      6) Rubber WILL stretch and warp slowly      7) Will show signs of stretching and warping after a year of use - Inner Hardshell      1) Hard to remove for cleaning      2) Protective overhangs on front face can catch in pocket or on objects      3) Traps dust      4) Will creak with applied pressure, becomes more pronounced over time Overall, I highly recommend this case. It has saved my phone and wallet many times over it's asking price.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Clip

    Rated 4 out of 5 stars

    Good protection for your phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case, fits the S10 well. Gives it great protection from drops to the pavement. The only thing I am not crazy about is the way it snaps into and out of the clip. Sometimes it does not seat properly and you have to be careful that it does or you will drop your phone without ever knowing it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Perfect protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped phone within 24 hours of purchase and this case protected it perfectly. Not bulky. Easy to put on. Still able to charge wirelessly.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Solid as a Rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box has a tight fit, looks great, nonslip, and pretty color. I have not dropped it yet(hope not to), but I know if I do the phone is protected.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Solid Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think everybody kind of trusts OtterBox at this point as being reliable cases. This case is really no different. I do like the fact there is a soft plastic shell that then fits inside of the hard plastic shell. The soft plastic also covers your charging and earphone port to keep dust and etc out. Not sure if its water tight but it is definitely snug. I hope it stays that way. The one down side to OtterBox cases this case interluded it seems they are no longer doing the solid hard plastic covers over the front of the phone. So you still have to buy another product for that. That is the only reason I docked it a star. One added plus is that the belt clip can lock in the open position which helps when getting it off your belt. That is a nifty little feature

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great As usual!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Otterbox Defender series cases for the last 10 years over multiple phones and have never had a problem with protection. The fit and finish of the case is great as expected and it looks like it will provide good protection for the phone. We'll see about edges and such since this is a curved edge phone. The phone also doesn't allow the use of the traditional plastic screen protector but that is NOT an Otterbox issue. So far, for ease of use and expected quality - five stars!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Excellent case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was prepared to not like this case, thinking it would be bulky and not allow for intuitive control of the phone. However, I have been pleasantly surprised as this case offers excellent protection, great grip on the phone and precise control. I recommend this case, especially compared to most of the cheap amazon cases. Using one of those was the reason I had to purchase a new phone and case. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great case, protects well.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box always make superb quality cases and this of course is no exception. The power on button it a little stiff at the moment but that's got to be my only gripe, it certainly does the job of protecting my phone. A little pricey especially considering you can find it cheaper elsewhere. For example, its around 10 dollars cheaper from Walmart. All in all it's a great case and I would 100% recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was worried that the zagg glass fusion would get messed up with this case. Some reviewers had issues. I didn't. So far no issues. I was extra careful putting case on my s10 with the zagg on. A little bulkier than I'm used to, as this is my first Otterbox. I'm rough on phones and I have faith that this will be worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Nice narrow case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like that it is not bulky , great protection and it's a otterbox a name you can trust. Easy to put on,wish had a screen cover

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case is very durable seriously had i not had it my phone would have needed at least 10 replacement screens already. I guess I have cannabutter fingers! Always dropping my phone. I always use a defender series case and although it is somewhat pricey its a great value for protecting your phone. Go get one you bumb dont be a cheapskate!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Unbreakable Phone Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case that provides full protection if the phone is dropped. I did several times and the phone is fully protected. The caae is made of heavy rubber and fully protecrs the sides and back. It is slao easy to remove and insert the phone.

    I would recommend this to a friend
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