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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 85 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the Defender Series Pro XT's excellent protection and high-quality build. Many appreciate the case's slim profile and how well it fits the iPhone 13, along with its compatibility with MagSafe. However, some users found the case challenging to install. A built-in screen protector was also suggested as a potential improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 85 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects the iPhone very well. Dropped several times and not a scratch on the case. The only case that I would trust with my expensive phone. They have not skipped in making sure the entire phone is cover like others have.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Bomb proof.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bomb proof case. Highly recommended for a teen that is prone to destroying phones. Teen might not like it, but I'f Dad's paying for the phone, this is the case the kid's phone will be in.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box phone case is excellent. Tried a less expensive brand and was not at all satisfied. Would be better if it had a screen protector built in. Had to pay extra for the screen protector.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Surprisingly ugly.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sides of this case around the volume button deform with around a month or two of use. The drop’s protection is still the same as you’d expect but it gets ratty looking very quick.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Good Case — would be better w/ screen protector

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case on market Bulky but cheaper than Apple Insurance Phone is safe from falls — screen protector sold separately — not cool

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protecting Assets from the Clumsy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New phone has to be protected from me. Upgraded to an iPhone 13 from an 8 that had damage. Um, not taking any chances. This product works perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Girlfriend loves this case. Makes her phone feel like a brick but it’s for the best since she always dropping her phone. The MagSafe is a plus as well

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best case for iphone user.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You gotta protect your expensive iphone at all cost. This case provides 100% protection from falling to scratching your phone. I highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    phone saver

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    keeps my phone protected while at work as a union metal worker. without it I would of damaged many more phones.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Just as advertised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. Great to see one solid case vs a hard shell that separates from the rubber outer shell. Works perfect with MagSafe charger.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been really happy with this case for my phone, I am hard on my phone, and it has kept it safe for me

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good idea to protect your phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to protect my new phone. Didn't use one before---big mistake so now I feel my phone is protected and I need to be more careful

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 3 out of 5 stars

    It's a phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is fine. He had this same case on his previous phone and it wasn't anything more special than anything else offered. His previous case is busted up if that tells you anything. I have the same case on my phone and it has done its job. There's a chip out of my case, otherwise it's fine. I went ahead and bought the same case as we got before because I like the style. It does seem to be of better quality than the other brands but is hard to know. I've just kind of stuck with otterbox.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're liking your Defender Series Pro XT with MagSafe! If there's anything specific that would make this a 5-star experience, we'd love to hear your feedback. Give us a call at 1-855-688-7269, or submit your thoughts through the link below.

      Contact us: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    iPhone 13 Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality case for my new iPhone 13. plus the Best Buy associate (McKinley) was really helpful with his recommendations

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. Although otterboxes are a little more expensive than normal cases they are worth the money. Great protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. The only downside is that it feels a bit plastic and takes away from the high-value feel of your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I-phone Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box - Defender Series Pro XT Hard Shell provides great protection to my i-phone 13.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice thin case, buttons are easy to use, I used a screen protector as well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My otter box case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money. I accidentally dropped my phone from a six foot high distance, not a scratch!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It’s a case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing it’s job. Haven’t really dropped my phone yet to see if it’s worth the crazy price but I do like the low profile.

    I would recommend this to a friend