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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 181 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro XT's protective qualities and its compatibility with MagSafe chargers. Many appreciate the case's high-quality construction and snug fit, although some find it challenging to install and a bit pricey. While the case offers excellent protection, a few users noted that it adds some weight and bulk.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 181 reviews
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Great case if you want to spend more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection as usual from an otterbox case but with the added comfort of having the case being magsafe enabled. Just get yourself a magsafe adapter and the case snaps right on and it offers fast charging right off the bat. This model also have a pretty slim profile and is thinner than the usual otterbox case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Favorite case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case. Needed Best Buy Geek Squad to install though cause it’s tough! By far my favorite case by my favorite brand though. Lightweight, smooth, and does the job. I just wish they weren’t so expensive but I get it I guess.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good Investment

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is always a good investment to protect your cell phone

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best case I’ve ever had otter for the working class

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great phone protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. I have always had otterbox defender cases in all my iPhones. I wanted to try this one and am still getting used to the smooth back side of the case. Have dropped my phone a few times and has held up fine. Would recommend and purchase again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slim but tough

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how strong the case is while still easily and effortlessly gliding in and out of any pocket i put it in. Still wish it came with a hip clip like the Deffender Pro series did, which i also found out is not compatible with this new case unfortunately.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection without being bulky. The MagSafe feature works as advertised. The raised profile above the screen gives added confidence in case of drops. Worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Case Around!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still using this case years later and it completely holds up. Highly recommend any otter box case. Not too bulky, but completely protects your phone. I will never not buy otter box

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Otterbox is pricy but excellent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case. Not one you want to take off and on though as it takes some time to install. The case gives maximum protection and yet is not overly large. The case is pricy.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Excellent case at a not so excellent price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case. Compatible with Magsafe charger. Frankly bought it because my daughters fav color purple. Otterbox cases are usually very well make but so very expensive. $70 for a case seems very egregious to me but at least you are getting a quality case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    IPhone 13 pro case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for my new iPhone 13 pro. Fit is great. It will provide the protection I am expecting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should have bought this one initially

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted for a lighter otterbox for my iPhone first. But when I dropped it and the back glass shattered I knew I needed something tougher. This case has not disappointed me.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Product !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my iPhone 13 very well and it feels great. I have use a similar OtterBox on other iPhones they do work great at keeping your phone safe !

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very protective case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong MagSafe magnet . Bulletproof case . A little difficult to get on and off but worth the extra protection for an expensive phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness, Ease of use

    Rated 3 out of 5 stars

    Too Bulky. Great Protection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for iPhone. Too bulky. Very hard to put on and off the phone. iPhone can get scratched while taking it off.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you had some difficulty installing your Defender Series XT with MagSafe! We appreciate your feedback, and we'll be sure to let our design team know about your troubles. If you continue having issues with that case, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Need Protection- Get Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best protection for all these badly designed apple products which are fragile and easily damaged on impact. Wish there was some kind of a Impact rating for Apple products. They sacrificed looks for durability. Thats why these products that protect it is in demand. Makes me wonder if these companies are doing this to fleece stupid apple product users.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection from years of punishment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my second case by OtterBox. This new one (for my new phone) appears to be just as good as the case for my old phone. After removing my old phone from its case the old phone looked brand new. That is for sure a protective case since the phone looks new after years of punishment digging ditches, breaking up rocks and generally being banged around,

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    good, but pricey

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the quality of case cannot be disputed, but the cost is too much at full retail. search around to find the best deal if not on sale at bby.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I was skeptical

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical, as I’ve been using the Otterbox Defender cases since the iPhone6. When realized my Qi charger was no longer charging my phone in the defender case, I decided to switch. The case is lighter and doesn’t have that full rubbery traction, which I do miss but it works. Second day taking the phone out, I managed to drop it on the gyms bathroom ceramic tile, the phone and case are both still intact

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone protector! Great value for the price!!

    I would recommend this to a friend
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