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Customer Ratings & Reviews

Your price for this item is $69.95

Customer reviews

Rating 4.6 out of 5 stars with 306 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the excellent protection and good fit of the Defender Series Pro XT MagSafe Hard Shell case. Many appreciate its MagSafe compatibility and the secure grip it provides, while also highlighting its lightweight design and high-quality feel. However, some find the case challenging to install and a bit pricey. The bulkiness of the case and the absence of a screen protector were also mentioned as drawbacks by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 306 reviews
  • Rated 5 out of 5 stars

    Top rated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my husband, he loves it! It’s got a new sleek design with the top protection with Otterbox. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Otterbox Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best defender series yet. Thin but still sturdy enough to protect the phone. It was harder to get the iphone in the case but not impossible.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Be careful installing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is nice, but the plastic rim broke my tempered glass screen protector in the installation process

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Great to know you're otherwise feeling pretty good about the Defender Series Pro XT case, but we're sorry to hear of the damage your screen protector sustained. Was that one of ours? Although we aren't able to test for or guarantee compatibility with all of the third-party options available these days, an Otter screen protector should work just fine with the case.

      If it was one of our screen protectors that was compromised, we'll be more than happy to help get you set up with a brand-new warranty replacement. Just send word through the following link, and we'll take it from there! https://www.otterbox.com/en-us/warranty-begin

      Happy Holiday Season,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Has good strength qualities and is clear so you can actually enjoy the color of the phone you purchased

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Great case, all but impossible to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Otterbox Defender XT Pro for years, and it has saved my phone many times over BUT, getting the plastic frame over the iphone 14 Pro and under the rubber lip had me ready to throw the whole thing in the trash. I watched the YouTube Otterbox installation video, and it is sheer propaganda, absolute hogwash. There is an independent video as well that demonstrates just what a nightmare installation really is. I succeeded only after resorting to using a butter knife. First, with your hands try stretching the rubber lips, especially the corners, as best you can. Then place the frame in place and press down very hard and then gently insert the butter knife between the frame and rubber lip and pull knife upwards pulling the lip around the frame all while pressing hard. Do this every half inch or less (more likely every 1/4 inch) all the way around. Time consuming and tedious to say the least. I normally don't write reviews, but Otterbox better fix this, and soon.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Although we don't advise anyone resorting to the use of a knife to install the Defender Series Pro XT case, we do appreciate the feedback on the difficult time you had getting your iPhone 14 Pro into the thing. We will make sure to share your unique experience with our quality and design teams for their reference moving forward, and if we can ever be of any other Otter assistance, please do feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help.

      Kindly,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Phone protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy. Works perfectly. Love this brand. Best Buy employee fixed everything for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case … good quality, the dimensions are perfect it fit perfect, ease to put it in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    many years I am using product from Otter and never have problems with broken phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case, extra bezel around phone helps protect corners and edge of glass

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kelli DeFriese

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST part is BEST BUY SETTING UP MY PHONE FOR ME. LEVT VERIZON AFTER 16 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cover!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and solid cover for my new iPhone 14 Pro! Best cover I have ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and sturdy phone case the price even better love it and recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protects the charge port

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this case has a cover for the charge port to keep debris out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always us otterbox and the case is everything I need and love the colors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong. Difficult to put on so I know that it’s going to protect my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case just very hard to install, and to uninstall it’s the same problem, you will need to use your nails

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks cheap, definitely isn’t.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like a cheap case, but not priced that way. Doesn’t feel as protective as a defender. We shall see

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phones case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and strong case. I would recommend this product to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice appearance. Easy to apply and reapply for cleaning. Very durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cover

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a tight fit to get on but it definitely feels safe and secured.

    I would recommend this to a friend