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Customer Ratings & Reviews

Your price for this item is $35.99
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The comparable value price is $59.99

Customer reviews

Rating 4.4 out of 5 stars with 145 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers highly value the built-in Pop Socket, the level of protection, and the snug fit of the Otter + Pop Symmetry Series Case for Samsung Galaxy S20+ and S20+ 5G. The case is also praised for its quality, ease of use, and improved grip, with some users appreciating its lighter weight compared to other Otterbox models. However, some customers have reported issues with wireless charging and consider the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 145 reviews
  • Rated 5 out of 5 stars

    This case changed my life!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I'd use this nearly as much. Never considered a normal popsocket because I've seen them pop off and people drop their phones. With it built in though, it changes everything. I now have a trustworthy handle I can grab at anytime and not have to worry about sickness or fumbling. Us, you can buy poptops and change out the socket to a design of your choosing. I have a moon, record and one that looks like a can of cola. Very cool!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Pop socket

    Rated 5 out of 5 stars

    As Expected from OtterBox!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, snug but not tight. It's outside is tough, sleek, and pretty easy to hold with one hand without slipping despite it's smooth shell. Exact cutouts and no loss of response from the side keys. The integrated Pop Socket was a great idea, especially that it's not sticking out so much!! The best thing about this case is that it's wireless charge-friendly. Now I don't have to take the case off when it's time to charge my phone!!! The only things I would like to see are for OtterBox to make the Pop Socket flush with the the surface as it still sticks out about a millimeter or so, and to make a clear version so that the phone's color is visible.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great phone case. Lasted me about 2 years and protexted my phone from accidental drops. The popsocket came off one day and that's the only reason i got rid of it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Pop socket
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Otterbox case. It is a snug fit and works great with the attached pop socket. I like that the pop socket is built into the case better than a separate attachment. It does not feel as bulky that way. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Best of both worlds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely require my cases with stands. I've always wanted to try the popsockets. This combines best of both worlds. A case that actually protects your phone from drops, and the multi-function of a popsocket. I wish the color options were better. Only thing I would like/want is the wireless charging capabilities with this case. You can wirelessly charge but you have to remove the popsocket EVERY TIME which is very inconvenient in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case because i hated that when I put a popsocket on a regular case it didn't sit flush to the table anymore and would slide around. Although this case still does not sit flush to the table, it's close enough and better for all around phone stability when I sit my phone down. I use the popsocket all the time. The case has protected my phone one the 2 instances its fallen on the floor. It doesnt make the phone feel too bulky either, id rather have the protection anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good rugged case. Fits the phone and your hand well. the popsocket is a nice feature to have built-in and is super easy to change out if need be.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Wireless charging

    Rated 4 out of 5 stars

    Good, not the best.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, not what I expected from an otter box. I bought it expecting something a little more life proof, but it did not have a cover for the charging port. My job is very dirty, and the case wasn't up to the job. Otherwise, nice case, if a little overpriced.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Otter Box Phone Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality case for my phone, fit great, and definitely saved my screen and phone more than once. I liked the feel of the case, and enjoyed using the built in PoP socket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Does great for protection. Only issue is the wireless charging. You can charge your phone on a wireless charging pad if you get it just right but can not charge your buds or another phone through the case

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Great case! Slight issues w/ wireless charging

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed the case so far! Have never had a popsocket on my phone and am realizing that I was missing out! Only issue is that I have to remove the popsocket to get it to work with an existing wireless charger.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Too slick danger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have looked closer didn't see pop socket built into case. Gave it a try anyway. Case is a little slick for my liking. I keep my phone in my shirt pocket and it gets stuck on the socket. Luckily my reflexes aren't as bad as my eye sight. It was handy for taking a few group photos. I got the defender sieres and its so much easier to handle has a lot better grip to it. Slides in pocket with easy and doesn't come out when bending over.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Otter + Pop Symmetry Series case wasn't exactly what you were looking for, but we're glad to hear that Defender Series Pro is working out well for you! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, if you run into any issues with your current OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Pop socket
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how the pop socket is almost flush! I have a stand up charger and a flat charger. Will only charge on the flat charger. Otherwise, 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Best Phone case ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for my new phone and was amazing on the built quality and lightness and perfect and sturdy it feels! I use the pop socket often now. Great Buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Pop socket

    Rated 5 out of 5 stars

    Very useful case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case, otterbox cases are always the best quality cases you can buy. With the addition of the built in pop socket it is extremely handy.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    good phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    otterbox quality to protect the phone but switchable popsockets so you can personalize it. works well so far and protects the phone well. no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Protection

    Rated 5 out of 5 stars

    This is an amazing product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the built in pop socket. Protects the phone and has built in functionality! Pop socket sits pretty flush so it fits in pocket and does not stick out.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Fits well and Pop Socket comes in handy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. It fits the phone well, is light weight, and it can wireless charge even with the included Popsocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked good for protection. Made it difficult to turn phone on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Pop socket

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits well and does not effect the thickness of the phone to badly. I like the built in pop socket comes on handy at time

    I would recommend this to a friend