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Customer reviews

Rating 4.4 out of 5 stars with 145 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 145 reviews
  • Rated 5 out of 5 stars

    This case changed my life!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I'd use this nearly as much. Never considered a normal popsocket because I've seen them pop off and people drop their phones. With it built in though, it changes everything. I now have a trustworthy handle I can grab at anytime and not have to worry about sickness or fumbling. Us, you can buy poptops and change out the socket to a design of your choosing. I have a moon, record and one that looks like a can of cola. Very cool!

    I would recommend this to a friend
  • Pros mentioned:
    Popsocket, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case because i hated that when I put a popsocket on a regular case it didn't sit flush to the table anymore and would slide around. Although this case still does not sit flush to the table, it's close enough and better for all around phone stability when I sit my phone down. I use the popsocket all the time. The case has protected my phone one the 2 instances its fallen on the floor. It doesnt make the phone feel too bulky either, id rather have the protection anyway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great phone case. Lasted me about 2 years and protexted my phone from accidental drops. The popsocket came off one day and that's the only reason i got rid of it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Popsocket
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Not worth the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cute! Let's be honest, I didn't buy this for 5 star protection, I bought it for the brand name and the fact that it has a popsocket. It's not quite as sturdy feeling as I'd hope for the steep price, but it's alright.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price, Slippery

    Rated 3 out of 5 stars

    GREAT BUT ONLY AT THE RIGHT PRICE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what you are getting make sure to get it at the right price. There's no mistake about it that the grip is probably one of the best ways to hold the phone. Aside from other options out there this was the most comfortable. The case is somewhat slippery so your not getting a massive amount of grip for the back of the case. There's a minimal amount of rubber grip around the edge of the case. I paid around $30 on sale for this. $20 to $25 is probably the right price for this rather than the full $60.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Jamison!

      We're sorry to hear that you're not loving your Otter + Pop Symmetry Series case! Keep in mind, that price is reflective of not only the extensive testing our engineers put our case designs through, but also our amazing warranty that backs your case. If you ever run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Popsocket
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Best of both worlds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely require my cases with stands. I've always wanted to try the popsockets. This combines best of both worlds. A case that actually protects your phone from drops, and the multi-function of a popsocket. I wish the color options were better. Only thing I would like/want is the wireless charging capabilities with this case. You can wirelessly charge but you have to remove the popsocket EVERY TIME which is very inconvenient in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Snug fit

    Rated 5 out of 5 stars

    As Expected from OtterBox!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, snug but not tight. It's outside is tough, sleek, and pretty easy to hold with one hand without slipping despite it's smooth shell. Exact cutouts and no loss of response from the side keys. The integrated Pop Socket was a great idea, especially that it's not sticking out so much!! The best thing about this case is that it's wireless charge-friendly. Now I don't have to take the case off when it's time to charge my phone!!! The only things I would like to see are for OtterBox to make the Pop Socket flush with the the surface as it still sticks out about a millimeter or so, and to make a clear version so that the phone's color is visible.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good solid case with Built in pop socket

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a pop socket but didnt like the way the after market one extend when it was retracted. The sales associated pointed me in the direction of this guy. It sits perfect and is alwso a phone cover. The only down fall is that nothing covers the screen a separate cover needs to be purchased. Otter than that it a great case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case... but

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this because of the position of the popsocket. I usually position mines closer to the bottom for easier grip. With the grip in the middle, it didn’t make it easier to navigate the phone one-handed. The case is typical otter box with great overall protection and wireless charging works (you might have to play with positioning a bit).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Does great for protection. Only issue is the wireless charging. You can charge your phone on a wireless charging pad if you get it just right but can not charge your buds or another phone through the case

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    S20 Otterbox Case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, it's protective and slim with the added finger holder/stand. Still using and enjoying it. Makes it easier to prop up while watching adult videos on my S20

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Snug fit

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Otterbox case. It is a snug fit and works great with the attached pop socket. I like that the pop socket is built into the case better than a separate attachment. It does not feel as bulky that way. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Popsocket
    Cons mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Great case! Slight issues w/ wireless charging

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed the case so far! Have never had a popsocket on my phone and am realizing that I was missing out! Only issue is that I have to remove the popsocket to get it to work with an existing wireless charger.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides ample protection for the phone. The circular "pop" feature makes the phone easier to hold, especially on the longer calls. It also serves as a way to prop the phone up to watch videos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is easy to use. It is comfortable and durable. I just wish it had a cover to protect the camera and came in more colors.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket
    Cons mentioned:
    Price, Slippery

    Rated 2 out of 5 stars

    Not the case for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't a bad product at all. I just didn't care for it. I like the pop socket already on there, but the back is really slippery and the phone doesn't sit low enough in the case to prevent it from breaking, in my opinion. $50 is a bit much too, considering it's nothing extravagant.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Otter + Pop Symmetry Series case didn't check all your boxes! We greatly appreciate your feedback, and we'll pass your thoughts up the ladder to our design team. Rest assured, that case design has gone through hundreds of hours of design testing to ensure your phone is shrouded in the drop protection OtterBox is known for. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    sturdy and protective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have loved every Otterbox I've used. Sturdy and protective. My phones always look new after several years use. Installed by helpful Best Buy employee.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    lets you do pro level stuff with one hand!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly never thought I'd be a pop socket case person but then I tried it once. I have 2 kids under 2 which always results in the need for extra hands. The pop socket doesn't give me an extra hand but it certainly makes it easier to do things that used to take two hands. For example dialing with one hand. Try doing that with a baby in your other arm. Its Pro level stuff that I can do now with this case.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Snug fit

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits well and does not effect the thickness of the phone to badly. I like the built in pop socket comes on handy at time

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Love this case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real drops yet but now having the option of a pop socket and wireless charging is fantastic. Tight fit on galaxy s20.

    I would recommend this to a friend